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HOW TO BREAK THE ICE!!!!!!
Programmeoverview: Social Etiquette Resume writing Interview skills
No matter what thesituation, social etiquetterules should be followed.   When should you be   particularly aware of     yo...
Introductions   When you are    speaking with    someone you    know and    someone new    approaches,    always make an ...
When making anintroduction…                Give a piece of                 information about                 the person—i...
What?   LISTEN to and    concentrate on    conversations—    don’t just wait for    your turn to talk!                   ...
Don’t Jump!                 Resist the urge to                  jump into a                  conversation                ...
Smile, you’re on CandidCamera!                  Be an active                   listener—smile,                   nod, mak...
My Space              Respect a person’s               personal space—               don’t get too close!               I...
Build your vocabulary!   Avoid vulgar    references and    swear words.   Poor language IS    NOT professional    and of...
Keep your Word.   Do what you   promised you would    do!          Make    that phone call!          Write   that note!  ...
Placing a telephone call…                If you’re making                 a call, identify                 yourself first...
Keep your Word.   Do what you   promised you would    do!          Make    that phone call!          Write   that note!  ...
When you finally reach theperson…   Before you jump    into a deep    conversation, ask    if they have time    to talk. ...
If you’re on the phone andanother call comes in…                  Always ask if it’s                   alright to put    ...
Sign Language?   Do not interrupt    someone on the    telephone by    gesturing,    speaking or    writing them    notes...
What about voicemail? If you must leave a  message, state your  name (spell if they  don’t know you),  phone number, date...
You’re Ringing                When you are in                 ANY meeting,                 turn off your cell            ...
Can you hear me now?   If you MUST take a call    in a public place—try to    move to a more private    space.   Hearing...
I can’t talk now, but…                If you must talk                 in a public place                 (bus, elevator, ...
No eating with your fingers!                 During the first                  course of the                  meal, use t...
I want to eat my dessert!   When wanting to    eat your dessert,    use the utensils    that were placed    above the pla...
Put the napkin where?               Open the                napkin, refold in                half and place in           ...
How did that get on thefloor?   If your utensils or    napkin fall, DO    NOT crawl around    on the floor to    retrieve...
I can’t eat another thing.                 Finally done                  eating?              Place all of your          ...
Chop sticks or Chop Suey?   Eat your Chop    Suey (or any    other food) with    chop sticks ONLY    if you already    kn...
What’s in my Mouth?             Great meal when—              all of a sudden you              realize something in      ...
Where to Lunch   Select a restaurant    that is conducive to    conducting    business.   The restaurant    should be ce...
Mirror, mirror on the wall…   Don’t primp at a    restaurant table    or in public.   Use the restroom    to groom!     ...
Party time!   Have fun, but    maintain control!DO NOT get drunk hit on a co-worker stay at the buffet                   ...
Warning: DO NOT PICK   at your teeth.   at your face.   your nose.   on your friends.                       31
Never, Never, Never… Burp Snort   In general:DO NOT make ANY bodily noises that   are rude and    disgusting!           ...
Allergies and colds happen,but…                  DO NOT blow                   your nose at a                   table. It...
Finally…   Take time to say “please” and “thank    you” more often.   Don’t forget to say “Hello” rather    than “Hi”. ...
and always…S    M        I            L                E                    35
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Presonality development

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Presonality development

  1. 1. HOW TO BREAK THE ICE!!!!!!
  2. 2. Programmeoverview: Social Etiquette Resume writing Interview skills
  3. 3. No matter what thesituation, social etiquetterules should be followed. When should you be particularly aware of your manners? 3
  4. 4. Introductions When you are speaking with someone you know and someone new approaches, always make an introduction. 4
  5. 5. When making anintroduction…  Give a piece of information about the person—it can be a conversation starter. “This is Sue, she just opened a new store in town.” 5
  6. 6. What? LISTEN to and concentrate on conversations— don’t just wait for your turn to talk! 6
  7. 7. Don’t Jump!  Resist the urge to jump into a conversation when someone pauses in thought. Wait a second or two, then respond. 7
  8. 8. Smile, you’re on CandidCamera!  Be an active listener—smile, nod, make eye contact and agree when appropriate. 8
  9. 9. My Space  Respect a person’s personal space— don’t get too close! If you can smell lunch on their breath—you may be too close!  Give them a breath mint! 9
  10. 10. Build your vocabulary! Avoid vulgar references and swear words. Poor language IS NOT professional and offends some. 10
  11. 11. Keep your Word. Do what you promised you would do! Make that phone call! Write that note! Make the arrangements! 11
  12. 12. Placing a telephone call…  If you’re making a call, identify yourself first, then ask to speak to the person you’re trying to reach. 12
  13. 13. Keep your Word. Do what you promised you would do! Make that phone call! Write that note! Make the arrangements! 13
  14. 14. When you finally reach theperson… Before you jump into a deep conversation, ask if they have time to talk. 14
  15. 15. If you’re on the phone andanother call comes in…  Always ask if it’s alright to put them on hold. 15
  16. 16. Sign Language? Do not interrupt someone on the telephone by gesturing, speaking or writing them notes! 16
  17. 17. What about voicemail? If you must leave a message, state your name (spell if they don’t know you), phone number, date and reason for the call. Repeat your phone number at the end— SLOWLY. 17
  18. 18. You’re Ringing  When you are in ANY meeting, turn off your cell phone ringer— accept voicemail and text messaging only! 18
  19. 19. Can you hear me now? If you MUST take a call in a public place—try to move to a more private space. Hearing one-sided conversations alienates the person NOT in the conversation! 19
  20. 20. I can’t talk now, but…  If you must talk in a public place (bus, elevator, airplane etc.) keep it short and discreet. 20
  21. 21. No eating with your fingers!  During the first course of the meal, use the utensils on the outside.  For example, the salad arrived, use the fork on the far left. Entrée arrives, the next 21
  22. 22. I want to eat my dessert! When wanting to eat your dessert, use the utensils that were placed above the plate. 22
  23. 23. Put the napkin where?  Open the napkin, refold in half and place in onto your lap with the fold away from you. 23
  24. 24. How did that get on thefloor? If your utensils or napkin fall, DO NOT crawl around on the floor to retrieve—flag down a waiter and ask for another. 24
  25. 25. I can’t eat another thing.  Finally done eating? Place all of your utensils on the plate with the tip of the fork and knife across the plate, pointing at 11 o’clock. 25
  26. 26. Chop sticks or Chop Suey? Eat your Chop Suey (or any other food) with chop sticks ONLY if you already know how to use them—learning in front of someone can be ugly! 26
  27. 27. What’s in my Mouth?  Great meal when— all of a sudden you realize something in your mouth needs to come out!  Cover your mouth with a napkin and get it out— discreetly! 27
  28. 28. Where to Lunch Select a restaurant that is conducive to conducting business. The restaurant should be centrally located for both, or close to the guests’ office. 28
  29. 29. Mirror, mirror on the wall… Don’t primp at a restaurant table or in public. Use the restroom to groom! 29
  30. 30. Party time! Have fun, but maintain control!DO NOT get drunk hit on a co-worker stay at the buffet 30
  31. 31. Warning: DO NOT PICK at your teeth. at your face. your nose. on your friends. 31
  32. 32. Never, Never, Never… Burp Snort In general:DO NOT make ANY bodily noises that are rude and disgusting! 32
  33. 33. Allergies and colds happen,but…  DO NOT blow your nose at a table. It’s alright to pat your nose with a tissue. Otherwise, excuse yourself and find a place away from others. 33
  34. 34. Finally… Take time to say “please” and “thank you” more often. Don’t forget to say “Hello” rather than “Hi”. Say “you’re welcome” rather than “no problem.” 34
  35. 35. and always…S M I L E 35

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