Social Media and Policing: Computational Approaches to Enhancing Collaborative Action between Residents and Law Enforcement
Law and order concerns are one of the major disquiets of urban societies in day-to-day life. Var- ious crime prevention theories show the importance of collaboration between residents and police for maintaining law and order and addressing concerns. Collaborative action across public orga- nizations such as police shows different challenges like enabling collective action, problem-solving, accountability, and responsiveness of the organizational actors towards residents. To enable col- lective action and problem solving with the help of residents, modern police departments explore innovative mechanisms to overcome the barrier of reachability and communication. Using these mechanisms, residents can convey their concerns and enquire/provide information useful for police contributing towards the collaborative process. With growing reach of web 2.0, social media has emerged as an effective platform to enable collaboration between police and resident. Social media use for communication between police and resident introduces various challenges for organizations.