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BPM Education


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Presentation given at the World Computer Congres 2010 in Brisbane Australia.

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BPM Education

  1. 1. Design and Implementation of Business Process Management Education: A Case in Dutch Higher Education Pascal Ravesteyn Johan Versendaal Research Centre for Process Innovation Department of Computer Science HU University of Applied Science Utrecht Utrecht University The Netherlands The Netherlands World Computer Congress 2010 Brisbane, Australia
  2. 2. Outline <ul><li>Introduction </li></ul><ul><li>Practical track </li></ul><ul><li>Scientific track </li></ul><ul><li>Results </li></ul><ul><li>Questions / Discussion </li></ul>
  3. 3. Introduction
  4. 4. AMBITION <ul><li>A high level of BPM Education & Research </li></ul><ul><li>Students experience real-life state-of-the art BPM tools </li></ul><ul><li>War stories from developers, consultants & end-users </li></ul><ul><li>Cooperation between 2 Universities (2006 – 2010) </li></ul>
  5. 5. THE CHALLENGE <ul><li>Theory and hands-on </li></ul><ul><li>HU-lecturers, UU-lecturers en guestlectures </li></ul><ul><li>HU-students and UU-students </li></ul><ul><li>Different time schedules that need alignment </li></ul><ul><li>Master and Bachelor levels in one class </li></ul>
  6. 6. APPROACH
  7. 7. Practical Track
  8. 8. Working with a BPM-System <ul><li>Cordys </li></ul><ul><li>3-tier Supply Chain: </li></ul><ul><ul><li>Retailer </li></ul></ul><ul><ul><li>Wholesaler </li></ul></ul><ul><ul><li>Manufacturer </li></ul></ul><ul><li>Legacy systems </li></ul><ul><li>Mixed project teams </li></ul>
  9. 9. <ul><li>Architecture -> process models </li></ul><ul><li>Integrate legacy systems & generate web services </li></ul><ul><li>Publish web services </li></ul><ul><li>Develop KPIs to enable monitoring of supply chain performance (management dashboards) </li></ul>Working with a BPM-System
  10. 10. Retailer Wholesaler Manufacturer Working with a BPM-System Order Delivery Receipt Receipt Delivery Stock Order confirmation Y Stock Order confirmation Y Order No Production No
  11. 11. Lessons Learned <ul><li>Complexity on both Organizational & Technical levels (BPM and SOA) </li></ul><ul><li>Complexity of teamwork and project management </li></ul><ul><ul><li>Within 1 team (organization) </li></ul></ul><ul><ul><li>With different levels and competencies </li></ul></ul><ul><ul><li>Between teams (organizations) </li></ul></ul><ul><li>Most importantly: communicate, communicate, … </li></ul>
  12. 12. Overview of participating organizations
  13. 13. Scientific Track
  14. 14. 2007 – Success Factors of BPMS Implementation
  15. 15. 2007 - Validation <ul><li>Validate Success Factors </li></ul><ul><ul><li>Full factorial </li></ul></ul><ul><ul><li>Scale construction </li></ul></ul><ul><ul><li>Open interviews </li></ul></ul>
  16. 16. 2008 – Implementation Fragments <ul><li>Based on Critical Success Factors of BPMS implementation define situational factors </li></ul><ul><ul><li>Maintenance, control and quality of developed models </li></ul></ul><ul><ul><ul><li>High/low process maturity </li></ul></ul></ul><ul><ul><ul><li>Process center of excellence in place / or not </li></ul></ul></ul><ul><ul><li>… </li></ul></ul><ul><ul><ul><li>… . </li></ul></ul></ul><ul><li>Construct Method Fragments based on the combination CSF/SF </li></ul>
  17. 17. 2008 – Example
  18. 18. 2009 – Human Interaction Management <ul><li>Research Topics: </li></ul><ul><ul><li>How to measure performance of HIM-processes </li></ul></ul><ul><ul><li>How does Web 2.0 support HIM </li></ul></ul><ul><ul><li>HIM governance issues </li></ul></ul><ul><ul><li>Information Overload </li></ul></ul><ul><ul><li>HRM aspects of HIM-processes </li></ul></ul>
  19. 19. 2010 – Paper assignment <ul><li>Research Topics: </li></ul><ul><ul><li>BPM and ERP </li></ul></ul><ul><ul><li>BPMS Implementation Method </li></ul></ul><ul><ul><li>BPM Mashups </li></ul></ul><ul><ul><li>Human Interaction Management </li></ul></ul><ul><ul><li>Business Rules Management </li></ul></ul>ERP - Possible functionality
  20. 20. Results
  21. 21. 2007 RESULTS
  22. 22. 2008 RESULTS
  23. 23. 2009 RESULTS
  24. 24. OVERALL RESULTS <ul><li>HU bachelor students experience scientific research </li></ul><ul><li>UU master students acquire hands-on experience with BPM-Systems </li></ul><ul><li>Great cooperation between students en teachers </li></ul><ul><li>Projects with organizations that participated in the course </li></ul><ul><li>Publication of several scientific papers </li></ul><ul><li>(HU + UU) > HU + UU </li></ul>
  25. 25. Questions - Discussion
  26. 26. Pascal Ravesteyn [email_address] HU University of Applied Science Utrecht The Netherlands