Comprehensive End to End solution for Utility Industry

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End to end referenced software solutions to improve the business efficiency. A world renowned solution.

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Comprehensive End to End solution for Utility Industry

  1. 1. MECOMS Overview<br />Empowering Smart Utilities<br />
  2. 2. Challenges<br />
  3. 3. Role of IT in utilities<br />Role of IT in the Organization<br />IT as an enabler for Innovation<br />IT as Capability Provider<br />Growing<br />Market<br />IT as A Cost Saver<br />IT as Competitive <br />Differentiator<br />Declining<br />Market<br />Low<br />High<br />Significance of IT to<br />the organization<br />
  4. 4. Business Walkthrough<br />Challengesfor Energy & Utilities Companies – Flexibility – Business IT Alignment<br />Business IT Alignment<br />Business IT Alignment<br />Pressure for regulators for new Business Processes<br />Time to market<br />Merger & Acquisitions<br />Lack of business knowledge<br />“Total picture view”<br />Standard Business Process Templates<br />Fast Track Implementation<br />Flexible and configurable system and processes<br />IndustrySolutions<br />Open Architecture<br />Challenges<br />Value Proposition<br />“MECOMS Business Process Blueprints and highly detailed designs help time to market and ensure fast and informed decisions when implementing”<br />“Making use of the modularity of the product and the available implementation best practices, the Dutch RWE subsidiary was implemented in a record time of 3 months.”<br />4<br />
  5. 5. Business Walkthrough<br />Challengesfor Energy & Utilities Companies – Cost to serve<br />Cost to serve<br />Cost to serve<br />Pressure from regulators/shareholders<br />Capex and Opex of IT systems<br />Cost related to rework<br />Cost related due to Data Quality Issues<br />AgingWorkforce<br />Proven blueprints<br />Product focus onexceptionhandling<br />PeopleReady Business<br />Agility & Flexibility<br />Ease of use<br />Challenges<br />Value Proposition<br />“MECOMS addressed the challenge of a high turnaround rate of Call Center Staff and solved the steep learning curve of SAP-ISU”<br />“Implementation of a better supportive systems for the control and settlement of the grid fee invoices to reduced operational costs and reduce financial provisions to hedge the risks of unclear positions.”<br />5<br />
  6. 6. Business Walkthrough<br />Challengesfor Energy & Utilities Companies – Maintainability IT landscape<br />Maintanability IT landscape<br />Maintainability IT landscape<br />Complex IT Landscape<br />Difficult to introduce changes in systems<br />Interfaces between systems hard to manage<br />Manageability low<br />Oneintegratedsolution<br />One product platform<br />One database<br />Flexibility and open architecture<br />Modularity<br />Challenges<br />Value Proposition<br />“MECOMS was implemented and fitted in the Essent Metering Company landscape providing good interopability and integration with existing applications”<br />“The MECOMS System used for B2B billing neatly integrates with financials and data collection and existing market communication addressing a missing block in a clean manner”<br />6<br />Jul 2007<br />
  7. 7. Business Walkthrough<br />Challengesfor Energy & Utilities Companies – Usabilityforusers and customers<br />Usability<br />Usability<br />Ease of Use of self service tools for Customers.<br />Learning curve for utilities employees<br />360 degree view<br />PeopleReady Business<br />Rich Internet Applications<br />Familiar to yourpeople<br />IntegratedInnovation<br />Challenges<br />Value Proposition<br />“Having the right software and tools can empower your people to work more efficiently, minimize costs, and create a competitive edge for the company.”<br />“The MECOMS Role based approach increases easy of use and decreases complexity for your people”<br />7<br />
  8. 8. Business Walkthrough<br />Challengesfor Energy & Utilities Companies – CustomerProfitability<br />CustomerProfitability<br />CustomerProfitability<br />Complex IT Landscape<br />Difficult to introduce changes<br />CustomerComprehension<br />Transparant communication<br />Automation in dunning & billing<br />Flexibility<br />Adaptability to sales<br />Challenges<br />Value Proposition<br />“The flexibility and configuration options of the collections payment matching functionality reduced the amount of manual work that needed to be done reducing operational costs”<br />“The quick implementation of MECOMS in a complex landscape was a good solution to not only address the complexity in the IT landscape but also reduce operational costs”<br />8<br />
  9. 9. Business Walkthrough<br />Challengesfor Energy & Utilities Companies – HandlingInformationflood<br />Informationflood<br />Informationflood<br />Data from all sources<br />Aggregationrequirements<br />Inconsistency<br />Missing data / duplicate data<br />Timelydelivery & handling<br />Productivity & Performance<br />Configurable business rules<br />Data collectionjournals<br />Designed to perform<br />Flexibility in communication<br />Challenges<br />Value Proposition<br />“The architecture of MECOMS® allows us to effectively manage & process a flood information from data collection over plausibility checks to redistribution of the validated and calculated data.”<br />“Checking and settling the grid fee involves the import of a lot of invoice related data. MECOMS®’ design allows us to flexibly manage this process from start to end.”<br />9<br />
  10. 10. Business Walkthrough<br />Challengesfor Energy & Utilities Companies – Business Process Management<br />Business Process Management<br />Business Process Management<br />Unconfident decision making<br />Loosing customer due to open ended processes<br />Difficult to introduce changes<br />Missing Marketing campaign effectiveness measurements<br />Lack of Insight in internal processes<br />Oneversion of the truth<br />Organisational model<br />Process model<br />KPI model<br />“Off the shelve” best practices<br />AlignmentPeople – Processes - Systems<br />Challenges<br />Value Proposition<br />“The BPM capabilities of MECOMS® and its technology stack enable us to link and align different systems running a complete process from beginning till end; from import over workflow till KPI.”<br />“The blueprinted MECOMS® processes and off-the-shelf best practises gave us a critical ahead start when implementing a new complete solution to run our business.”<br />10<br />
  11. 11. Business Walkthrough<br />Challengesfor Energy & Utilities Companies – The green factor<br />The green factor<br />The green factor<br />Allow for more and complex contracts<br />Two way communication with customer<br />Smart Grid – Smart Metering – Smart Home<br />Certificatehandling<br />Smart Home Self Service functionality<br />Energy Alerting and SMS services<br />Challenges<br />Value Proposition<br />“Environmental Care and lowering the carbon foot print has become a point of major concern. Its was felt essential that technology should be included in the MECOMS product to help Utilities and End customers.”<br />“MECOMS® green energy capabilities combined with its off-the-shelf best practices allows us to deliver a clean and competitive product on a rapidly changing and shaping market”<br />11<br />
  12. 12. Value Proposition (1)<br />| 18.03.10 |<br />MECOMS Business Overview<br />12<br />
  13. 13. Value Proposition (2)<br />Fuels your business productivity<br />Familiar to your people<br />Enables confidentdecision making<br />Fits with your systems<br />Unstructured<br />Structured<br />
  14. 14. Value Management<br />MECOMS Business Overview<br />14<br />What is necessary for a desired user<br />Satisfaction of needs<br />Value= <br />Investment<br />Use of Resources<br />Everything that is required to satisfy needs<br />Cost of Implementation<br />Cost to Run<br />Key Element – Cost to Serve one Customer<br />IT<br />Processes<br />| 18.03.10 |<br />
  15. 15. Keys Risks utilities face today<br />| 18.03.10 |<br />MECOMS Business Overview<br />15<br />
  16. 16. What Analyst say<br />Magic Quadrant for Utilities Customer Information Systems rapport<br />“Year-over-year CIS worldwide revenue will increase by 2.6 percent, from $2.7 billion in 2008 to $3 billion in 2013. During this time, Europe will remain the largest regional market, and the Asia/Pacific region will have the fastest five-year growth. “- ZarkoSumic, VP & Distinguished Analyst at Gartner<br />Market Scope for Meter Data Management Products<br />“Ferranti is an innovative solution provider, focused on international expansion.”<br />Vendor Assessment: Customer Care and Billing Industry Short List<br />“Ferranti has taken full advantage of some of Microsoft's newer technology…”<br />“Experience with large volumes of interval data”<br />| 18.03.10 |<br />16<br />MECOMS Business Overview<br />
  17. 17. MECOMS – Architecture<br />Target Market and solutions<br />For every metered commodity<br />For every regulated market or any role in a de-regulated market<br />For every business domain in a utility company<br />| 18.03.10 |<br />17<br />MECOMS Business Overview<br />
  18. 18. MECOMS Positioning<br />Commodities, Market Roles, Business Domains<br />| 18.03.10 |<br />MECOMS Business Overview<br />18<br />
  19. 19. Flexibility and creative tariffs <br />Customer retention<br />Losses reduction management<br />Regulated versus deregulated market<br />Distribution cost billing<br />Customer Billing<br />Settlement<br />Smart metering as platform for Demand management.<br />Distributed production and Smart Grid initiatives<br />| 18.03.10 |<br />MECOMS Business Overview<br />19<br />MECOMS in Electricity<br />
  20. 20. MECOMS in Gas<br />Deregulated versus regulated<br />Customer retention<br />Roles – Wholesale/Supplier, Grid operator, metering, Shipper<br />Some Specific aspects<br />Caloric Values<br />The Gas Day<br />Temperature/Pressure Corrections<br />Trading/Hedging Settlement<br />Price fluctuations<br />| 18.03.10 |<br />MECOMS Business Overview<br />20<br />
  21. 21. Metered and non metered access points<br />Changing regulations<br />Joint billing<br />Customer awareness of water value<br />Customer Satisfaction<br />| 18.03.10 |<br />MECOMS Business Overview<br />21<br />MECOMS in Water<br />
  22. 22. Somereferences<br />22<br />| 18.03.10 |<br />MECOMS Business Overview<br />
  23. 23. A Platform to Build on<br />Microsoft Dynamics Layered Structure<br />User<br />Configuration<br />Customer<br />Implementation<br />Partner<br />Development<br />| 18.03.10 |<br />23<br />MECOMS Business Overview<br />
  24. 24. Benefiting from the strong Hierarchical Object model<br />The same application object can exist in multiple layers<br /><ul><li>If application objects exist in multiple layers only the “top version” is executed
  25. 25. The layered structure reduces some of the complications usually connected with the upgrade process of ERP systems</li></li></ul><li>Understanding MECOMS<br />| 18.03.10 |<br />MECOMS Business Overview<br />25<br />
  26. 26. MECOMS roles<br />26<br />| 18.03.10 |<br />MECOMS Business Overview<br />
  27. 27. A role executes processes<br />| 18.03.10 |<br />MECOMS Business Overview<br />27<br />Outputs<br />Inputs<br />
  28. 28. People determine succes of an organisation<br />People Ready Business – Role Centers<br />18.03.10<br />MECOMS Business Overview<br />28<br />Roles tailored to the Organization<br />Role / Persona<br />Role Center <br />Key Performance Indicators<br />Companies excel when they empower their people to drive the business forward.<br />To see results, you also have to give your people the right tools, information, and opportunities—because success ultimately comes down to your people. We call a business that fosters a winning environment a “people-ready business.”<br />Reports<br />Role Tailored transactions<br />Familiar User Interface<br />
  29. 29. | 18.03.10 |<br />MECOMS Business Overview<br />29<br />MECOMS Functional Overview<br />Extended Diagram<br />
  30. 30. EUCA – Information Model<br />Energy Utilities Community Architecture<br />Master Data<br />Contract & Billing<br />Information<br />Market Party Information<br />Contract<br />Contract Quotation<br />Account Type<br />Address<br />Market Parties<br />Connection Type<br />Product<br />Business Parties<br />Net Users<br />Invoice<br />Connection<br />Item<br />Metering Information<br />Device<br />Formula<br />Tariff<br />Counters<br />Blueprints<br />Device Readability<br />Certificate<br />Meter Reading<br />Certificate<br />Collection<br />Register<br />Mappings<br />Meter Reading Methods<br />Supporting Information<br />Consumption Information<br />Source Data<br />Index Values<br />Validation Issues<br />Calculated Values<br />Counter Values<br />CRM Activities<br />Consumption<br />Process Logging<br />SLP<br />Parameters<br />Group Management<br />| 18.03.10 |<br />30<br />MECOMS Business Overview<br />
  31. 31. Information Model – EUCA Energy Utilities Community Architecture<br /> Master Data - Market Parties & Metering Information – Consumption, Contracting & Billing, Supporting Information<br />Time Slicing<br />Ensuring reconstruction of historical situations.<br />Applies to all information elements (Master data, relations,…)<br />Logging<br />Structured mechanism of event logging<br />18.03.10<br />MECOMS Business Overview<br />31<br />Information Management Aspects<br />Time slice<br />Valid From<br />Valid Until<br />
  32. 32. Meter Reading<br />Commands, Tariffs,..<br />Meter Data Management<br />MDM<br />| 18.03.10 |<br />MECOMS Business Overview<br />32<br />Meter Reading API<br />Bidirectional Communications – PLC (Power Line Carrier, Mobile, Internet<br />MECOMS Smart Metering Communication Bus<br />AMI – Advanced Metering Infrastructure<br />MECOMS<br />Database<br />PSTN Dial up, Mobile,,<br />AMR<br />&<br />Near Real time Metering<br />MECOMS AMR<br /> Appliance<br />Meter Reader with mobile device<br />Manual Meter Reading<br />Time Series Database<br />MECOMS PDA<br />Self service<br />Card/OCR<br />Post<br />Interactive Voice Response<br />Telephone<br />Utility Portal, Web Self Service<br />Internet<br />XML, CSV,.. Files<br />FTP,…<br />
  33. 33. | 18.03.10 |<br />MECOMS Business Overview<br />33<br />MECOMS Performance Benchmark<br />Joint Effort with Microsoft<br />Capable of Handling Multi 10-Million of Customers<br />
  34. 34. 18.03.10<br />MECOMS Business Overview<br />34<br />Elements for success <br />How to meet up with business expectations<br />
  35. 35. 18.03.10<br />MECOMS Business Overview<br />35<br />MECOMS Implementation Methodology<br />Structure<br />MECOMS TM Sure Step implementation methodology extends the Microsoft Dynamics® Sure Step methodology. It includes best practices for the implementation in the Energy and Utilities sector. It builds on lessons learnt from projects and offers best proven practices for implementing MECOMS in an efficient way.<br />Sure Step<br />Methodology<br />Your<br />Project<br /><ul><li>Microsoft Dynamics® Sure Step can help you complete more implementations, manage risks, increase customer satisfaction, and win more business. It provides a methodology combined with project management discipline and field-tested best practices. Sure Step’s user-friendly interface and guidance enable rapid, efficient and profitable implementation, migration, and upgrade projects for Microsoft Dynamics.</li></li></ul><li>18.03.10<br />MECOMS Business Overview<br />36<br />Microsoft Sure Step<br />
  36. 36. 18.03.10<br />MECOMS Business Overview<br />37<br />MECOMS Implementation Methodology<br />Structure<br />MECOMS TM Sure Step implementation methodology extends the Microsoft Dynamics® Sure Step methodology. It includes best practices for the implementation in the Energy and Utilities sector. It builds on lessons learnt from projects and offers best proven practices for implementing MECOMS in an efficient way.<br />Your<br />Project<br />Sure Step<br />Methodology<br /><ul><li>Microsoft Dynamics® Sure Step can help you complete more implementations, manage risks, increase customer satisfaction, and win more business. It provides a methodology combined with project management discipline and field-tested best practices. Sure Step’s user-friendly interface and guidance enable rapid, efficient and profitable implementation, migration, and upgrade projects for Microsoft Dynamics.</li></li></ul><li>| 18.03.10 |<br />MECOMS Business Overview<br />38<br />MECOMS Implementation Aspects<br />

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