What is Email Etiquette??
Email etiquette is the way you
communicate when using email.
They are guidelines that help you to
avoid mistakes like offending
someone or being offended when
you're not meant to. Good email
etiquette also includes not sending
something you don't want to.
Tone: Example Two
To: All staff
From: H. Honcho
Re: Reminder about what to wear to
Date: 1 July 2006
During the summer, our dress code is
business casual. We think “business
casual” means clothes that feel
comfortable and look professional.
•khaki pants •casual pants and skirts
•leather shoes… •leather or fabric
When would you use email?
To send confidential salary information
To address a personal hygiene issue
To get an immediate reply
To settle a conflict between two team members
To request a manual for the new phone system
To recap a conversation about a pending order
To set up a meeting next month
To keep people updated on a project’s status
How Does Etiquette Benefit us?
• Differentiates you from others in a competitive
• Enables you to be confident in a variety of
settings with a variety of people
• Honors commitment to excellence and quality
• Modifies distracting behaviors and develops
“Be one step ahead, practice the social skills necessary
to help you make a great first impression and stand out
in a competitive job market”.
Critical Etiquette Topics
• Etiquette Basics
• Professional Appearance
• Office Etiquette
• Dining and Table Manners
• Email –
– Make subject line specific
– Address emails
– Reply to a question- copy question into your
email and then provide your response
– Follow standard writing guidelines -
business letter format as a professional
– Keep it short and concise
– Include your name and contact information
– REMEMBER – NOTHING is confidential
when sent electronically
Why Is Email Etiquette
• We all interact with the printed word as though
it has a personality and that personality makes
positive and negative impressions upon us.
• Without immediate feedback your document
can easily be misinterpreted by your reader, so
it is crucial that you follow the basic rules of
etiquette to construct an appropriate tone.
The Elements of Email
• General format
• Writing long messages
• The curse of surprises
• Using a professional tone
General Format: Character
• Try to keep your line length at 65
characters or less.
• If your message is likely to be forwarded,
keep it to 60 characters or less.
• Set your email preferences to
automatically wrap outgoing plain text