frankfinn aviation Introduction1


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frankfinn aviation Introduction1

  1. 1. Introduction <ul><li>This topic deals about qualities of a cabin crew……. </li></ul>
  2. 2. Contents <ul><li>Safety </li></ul><ul><li>Service </li></ul><ul><li>Friendliness </li></ul><ul><li>Grooming </li></ul><ul><li>Courageous </li></ul><ul><li>Punctual </li></ul>
  3. 3. Safety <ul><li>Meaning </li></ul><ul><li>Safety is very critical for all members traveling in the sky and in the ground members </li></ul><ul><li>Explanation </li></ul><ul><li>If the crew member do not know all the safety measure they can not assist the travelers or passengers </li></ul><ul><li>Example </li></ul><ul><li>If the cabin bins are not securely closed during turbulence there is possibility for bags to fall on the people sitting down it is the responsibility of the cabin crew to ensure all cabin bins are securely closed </li></ul>
  4. 4. Service <ul><li>Meaning </li></ul><ul><li>All services required by there airlines promise to the customers need to be meet by the cabin crew members </li></ul><ul><li>Explanation </li></ul><ul><li>Service render by the cabin crew should be done respectfully and honestly all issues need to be handle tactically </li></ul><ul><li>Example </li></ul><ul><li>If the customer needed a blanket or food beverages cabin crew member have to provide them </li></ul>
  5. 5. Friendliness <ul><li>Meaning </li></ul><ul><li>It’s the responsibility of the cabin crew members to show some friendliness and kindness to all members on board </li></ul><ul><li>Explanation </li></ul><ul><li>We need to respond for each request in a friendly manner </li></ul><ul><li>Example </li></ul><ul><li>If the same passenger asks for water five times do not be rude instead offer him a bottle of water </li></ul><ul><li>In each situation be friendly instead of being aggressive </li></ul>
  6. 6. Grooming <ul><li>Meaning </li></ul><ul><li>A cabin members should have hygienic and good in appearance </li></ul><ul><li>Explanation </li></ul><ul><li>Appearance speaks a lot and shows activeness </li></ul><ul><li>Example </li></ul><ul><li>For 9 hours journey flight cabin crew member should not become clumsy or tired by end of the journey for the travellers can be maintained if the cabin crew member are well groomed </li></ul>
  7. 7. Courageous <ul><li>Meaning </li></ul><ul><li>having or characterized by courage or brave </li></ul><ul><li>Explanation </li></ul><ul><li>Cabin crew member needs to be courageous in all situations especially during emergencies </li></ul><ul><li>Example </li></ul><ul><li>Sometimes there is heavy turbulence and there possibilities for the traveler to panic if the role of the cabin crew to comfort and showing some courage like nothing has happened </li></ul>
  8. 8. Punctual <ul><li>Meaning </li></ul><ul><li>Being on time </li></ul><ul><li>Explanation </li></ul><ul><li>Responsibility of cabin crew is to be punctual and being on time they cannot cause the delaying of the flight </li></ul><ul><li>Example </li></ul><ul><li>There will be a lots of reasons why the flight can be delayed but the delay of cabin crew should not be the reason for the flight delaying </li></ul>
  9. 9. The End…. A Presentation by S.R.Pramod Raj