Taking team based decisions is a challenging task. It needs trust and a clever decision making framework to produce meaningful decisions with the best business outcomes, not a decision built on consensus. Each team member must then agree or disagree but commit to the decision taken. Only then do you achieve one team, one voice and effective team decision making. In this keynote, Mischa Ramseyer and Pamela Hackett will propose a simple decision making framework to boost your team’s effectiveness, allow team members a voice, and ultimately, provide a tool to build the trust necessary for the right decisions to be made.

1. Agile Bodensee Conference
Lake Constance, 1. October 2015
AGREE OR
DISAGREE
BUT COMMIT
WHY DECISION MAKING COUNTS
©
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solu(ons
&
alexander
proudfoot

2. Mischa Ramseyer
@ramsyman
Pamela Hackett
@wrestlingchaos
Who are we?
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solu(ons
&
alexander
proudfoot

3. ©
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proudfoot
What if …
WHY DECISION MAKING
IS IMPORTANT?

4. ©
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solu(ons
&
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proudfoot
AF 447
RIO – PARIS

5. Was it the
weather?
©
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&
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proudfoot

6. Was it faulty equipment?
©
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solu(ons
&
alexander
proudfoot

7. Did they have the
wrong information?
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solu(ons
&
alexander
proudfoot

8. Was it human error?
David Robert
37
Copilot
6 000 hours
Marc Dubois
58
Captain
11 000
hours
Pierre-Cédric Bonin
32
Copilot
(Flying)
2 936 hours
©
pragma(c
solu(ons
&
alexander
proudfoot

9. Was it a lack
of leadership?©
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&
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proudfoot

10. ©
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&
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11. What do we learn?©
pragma(c
solu(ons
&
alexander
proudfoot
Airlines
around
the
world
have
now
changed
their
skills
training
to
enforce
habits
that
might
have
saved
the
lives
of
228
people
on
AF447.
They
tell
them
to:
• Pay
more
aFen(on
to
weather
&
what
other
aircraG
are
doing
• They
expect
explicit
clarifica(on
on
who
is
in
charge
-­‐
When
you
have
a
captain
and
a
first
officer
in
the
cockpit,
it's
clear
who's
in
charge,
if
you
have
two
co-­‐
pilots
flying
the
plane,
no
one
knows
who
is
in
charge
• They
want
pilots
to
understand
alternate
law
and
to
prac(ce
flying
by
hand
during
all
phases
of
a
flight
Others
will
say
airliners
are
built
to
auto
fly
and
therefore
that
causes
an
issue
–
it
removes
informa(on
from
pilots,
causes
them
to
focus
on
other
things
and
lose
the
full
picture
of
what’s
going
on
–
context.

12. ©
pragma(c
solu(ons
&
alexander
proudfoot
CLEVER
FIT
Intellectual side of business; performance,
cost, efficiency, effectiveness, …
Business Model
facts & figures, KPI’s, structure
Behavioral side of business; human
effectiveness, coaching & engagement, …
engaging in people
feelings & behavior
Decision Making as a Competitive Advantage

13. RAPID
DECISION
MAKING
PROCESS
GUIDING
PRINCIPLES
RULES
OF
ENGAGEMENT
FACTS
–
A
Decision
Support
System
A
DECISION
AGREE
OR
DISAGREE
BUT
COMMIT
ACTION
TRUST
The
DECISION
MAKING
Framework
©
pragma(c
solu(ons
&
alexander
proudfoot
PEOPLE

14. RAPID
DECISION
MAKING
PROCESS
GUIDING
PRINCIPLES
RULES
OF
ENGAGEMENT
FACTS
–
A
Decision
Support
System
A
DECISION
AGREE
OR
DISAGREE
BUT
COMMIT
ACTION
TRUST
The
DECISION
MAKING
Framework
©
pragma(c
solu(ons
&
alexander
proudfoot
PEOPLE

15. Decision Making Process
PRE-­‐DECISION
IN-­‐THE-­‐ACTION
UPON
DECISION
PREPARE
Decide
who
decides
Decide
what
to
decide
Decide
what
you
need
COMMIT
Agree
on
decision
taken
Hold
yourself
accountable
Present
/
discuss
the
facts
Use
your
voice
Sort
important
facts
Take
„BEST“
decision
DEBATE
DECIDE
DEBATE
DECIDE
©
pragma(c
solu(ons
&
alexander
proudfoot

16. F
A
C
T
S
FIND
Sources
Systems
People
Types
ASSEMBLE
Analy(cs
KPI‘s
/
Cockpits
Dis(ll
CLEAN
&
condense
Ques(ons
Insights
Understanding
TABLE
Present
the
facts
for
discussion
SUBMIT
Enter
the
facts
that
count
INSTALL
A
DECISION
SUPPORT
SYSTEM
©
pragma(c
solu(ons
&
alexander
proudfoot

17. Decision Making Process
PRE-­‐DECISION
IN-­‐THE-­‐ACTION
UPON
DECISION
PREPARE
Decide
who
decides
Decide
what
to
decide
Decide
what
you
need
COMMIT
Agree
on
decision
taken
Hold
yourself
accountable
Present
/
discuss
the
facts
Use
your
voice
Sort
important
facts
Take
„BEST“
decision
DEBATE
DECIDE
DEBATE
DECIDE
©
pragma(c
solu(ons
&
alexander
proudfoot

18. PEOPLE
RAPID
DECISION
MAKING
PROCESS
GUIDING
PRINCIPLES
RULES
OF
ENGAGEMENT
FACTS
–
A
Decision
Support
System
A
DECISION
AGREE
OR
DISAGREE
BUT
COMMIT
ACTION
TRUST
The
DECISION
MAKING
Framework
©
pragma(c
solu(ons
&
alexander
proudfoot

19. TRUST
©
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solu(ons
&
alexander
proudfoot

20. GUIDING
PRINCIPLES
Consensus
is
not
decision
making
“We
must
take
the
right
decision
not
the
one
all
of
us
can
live
with”
100%
Accountability
/
Zero
Blame
“I’ll
do
my
bit,
even
if
you
don’t
do
yours”
Confront
below
the
belt
behavior
„It‘s
OK
to
raise
an
issue“
©
pragma(c
solu(ons
&
alexander
proudfoot

21. TEAMWORK
SPEAK
WITH
ONE
VOICE.
TEAM
RULES
OF
ENGAGEMENT
Drive
your
behavior
TRANSPARENCY
Explain
your
ac(ons.
Secrets
cause
mistrust.
RESPECT
Treat
everyone
with
respect
and
courtesy.
INTEGRITY
Act
with
integrity.
©
pragma(c
solu(ons
&
alexander
proudfoot

22. AGREE OR DISAGREE BUT COMMIT
©
pragma(c
solu(ons
&
alexander
proudfoot

23. RAPID
DECISION
MAKING
PROCESS
GUIDING
PRINCIPLES
RULES
OF
ENGAGEMENT
FACTS
–
A
Decision
Support
System
A
DECISION
AGREE
OR
DISAGREE
BUT
COMMIT
ACTION
TRUST
The
DECISION
MAKING
Framework
©
pragma(c
solu(ons
&
alexander
proudfoot
PEOPLE

24. DECISION
©
pragma(c
solu(ons
&
alexander
proudfoot
a conclusion or resolution
reached after consideration

25. ACTION
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solu(ons
&
alexander
proudfoot

26. Conclusion?
©
pragma(c
solu(ons
&
alexander
proudfoot

27. ... the team had guiding principles to
which they all subscribed? Ground
rules?
… the team had rules of engagement –
rules of this game?
… the team decided to collect and
utilize the facts?
… the captain decided to actively take
the lead upon his return?
… they had an agreed decision making
framework in place?
©
pragma(c
solu(ons
&
alexander
proudfoot

28. RAPID
DECISION
MAKING
PROCESS
GUIDING
PRINCIPLES
RULES
OF
ENGAGEMENT
FACTS
–
A
Decision
Support
System
A
DECISION
AGREE
OR
DISAGREE
BUT
COMMIT
ACTION
TRUST
The
DECISION
MAKING
Framework
©
pragma(c
solu(ons
&
alexander
proudfoot
PEOPLE

29. THANK YOU
©
pragma(c
solu(ons
&
alexander
proudfoot
Agile Bodensee Conference
Lake Constance, 1. October 2015