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Rob lambert10 Behaviors of Effective Employees" at OnlineTestConf.

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Rob lambert - HR VP of Engagement and Enablement at NewVoiceMedia keynote session on "10 Behaviors of Effective Employees" at OnlineTestConf.
www.onlinetestconf.com

Published in: Career

Rob lambert10 Behaviors of Effective Employees" at OnlineTestConf.

  1. 1. 10 BEHAVIOURS OF EFFECTIVE EMPLOYEES by Rob Lambert www.cultivatedmanagement.com
  2. 2. IT’S THE PERSON NOT JUST THE SKILLS Attitude. Belief. Persistence in the face of obstacles. Relentless pursuit of improvement. Alignment to the purpose.
  3. 3. DEREK He’s awesome at everything. Truly awesome.
  4. 4. RESUME = AWESOME He has an ISTQB, MSDN, CBPBOS, APB, MIT, ATM, DTT
  5. 5. HE GETS THE JOB Almost every job he goes for. He is hirable.
  6. 6. DEREK IS TALENTED However: • He is overlooked • He quits jobs often • His contracts don’t get renewed
  7. 7. DEREK IS Hirable. And seemingly relevant. He has the right skills. But he doesn’t have the right attitude.
  8. 8. STOP KILLING MY CREATIVITY Stop telling me what to build, I want to decide.
  9. 9. GIVE ME 6 MONTHS I’LL DELIVER WOW
  10. 10. DEV IS MINE “Fight Agile to the DEATH!”
  11. 11. IT SUCKS A tester told me this once, yet his colleague was thriving in that team.
  12. 12. THAT’S NOT IN MY JOB DESCRIPTION
  13. 13. QUITTING IS TRENDY The grass is seldom greener on the other side.
  14. 14. BAD WORK EXISTS Not everyone can choose to avoid bad work. Avoiding “bad work” often means running away from change and opportunities.
  15. 15. IF NOT SKILLS? THEN WHAT?
  16. 16. 10 BEHAVIOURS
  17. 17. 1. VISIBLY PASSIONATE Show your passion in a positive fashion
  18. 18. 2. BE AGGRESSIVEL Y OPEN-MINDED
  19. 19. “It seems to me that beliefs about the future are so rarely correct that they usually aren't worth the extra rigidity they impose, and that the best strategy is simply to be aggressively open- minded. Instead of trying to point yourself in the right direction, admit you have no idea what the right direction is, and try instead to be super sensitive to the winds of change.” Paul Graham – How to be an expert in a changing world http://paulgraham.com/ecw.html
  20. 20. 3. DRAW A FRAME AROUND YOURSELF Draw a frame - but don’t restrain
  21. 21. Opportunities, business problems and learning exist between roles
  22. 22. 4. GET SMART Become company smart Right from the start
  23. 23. With a wider awareness You will be surprised less often
  24. 24. 5. WHO’S THE CUSTOMER? Who do you work for? Who buys the service? Who uses the software? What values do they have? What do they expect from you?
  25. 25. 6. IMPROVE THE PROCESS Relentlessly…but from your customer’s perspective
  26. 26. Here’s a story of a process improvement that helped a company report on customer cases.
  27. 27. Improving the process is part of your job. Here’s a (seemingly) simple way to do it: 1. Observe the process 2. Fix the process 3. Bring in IT Via John Seddon - Vanguard
  28. 28. 7. DO WHAT YOU SAY YOU WILL If you say you’ll do it. Do it. (DOD, Feedback) Integrity is important.
  29. 29. 8. COMMUNICATE WELL Become uber great and learn how to communicate
  30. 30. Communicate. Communicate. Communicate. Purpose Audience Context Understanding Non-Verbal communication is a SUPERPOWER
  31. 31. 9. ADD SKILLS Skill + Skill + Skill = Value
  32. 32. “If you think extraordinary talent and a maniacal pursuit of excellence are necessary for success, I say that’s just one approach, and probably the hardest. When it comes to skills, quantity often beats quality.” How to Fail at Almost Everything and Still Win Big: By Scott Adams
  33. 33. Testing + Support + Technical Writing Testing + Coding + Teaching Testing + Management Testing + Marketing + Coaching Testing + Foreign Language
  34. 34. 10. BE BRAVE • Don’t be afraid to challenge the norms and status-quo • Don’t be afraid to try new ways of working
  35. 35. TEN BEHAVIOURS 1. Be Visibly Passionate 2. Be Aggressively Open-Minded 3. Draw A Frame Around Yourself 4. Become Company Smart 5. Learn Who Your Customers Are 6. Improve The Process 7. Do What You Say You Will 8. Communicate 9. Add Skills 10. Be Brave
  36. 36. THANK YOUBlog www.cultivatedmanagement.com Twitter @rob_lambert

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