Check Inbehavioral Procedures

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Check Inbehavioral Procedures

  1. 1. Basic communication attitude
  2. 2. <ul><li>Take initiative </li></ul><ul><li>Greet every guest with a smile. </li></ul><ul><li>Ask the guest how was their trip. </li></ul><ul><li>Offer assistance whenever needed </li></ul><ul><li>Keep your tone of voice calme and friendly </li></ul><ul><li>Maintain eye contact when talk to the guest. </li></ul>
  3. 3. <ul><li>Recognize guests immediately once you see them </li></ul><ul><li>Call the guest by name </li></ul><ul><li>Leave everything when you are recognizing a guest </li></ul><ul><li>Watch your body posture and movements while talking to the guest. </li></ul><ul><li>Control your facial expressions to a clame and relaxed ones. </li></ul>
  4. 4. <ul><li>Give every guest your full attention </li></ul><ul><li>Make every guest feels that you are only here for him/her </li></ul><ul><li>Keep eye contact and use your body language to confirm your attention </li></ul>
  5. 5. <ul><li>When communicating with guests make sure that you: </li></ul><ul><ul><li>Communicate with initiative and motivation </li></ul></ul><ul><ul><li>Use Eye contact and body language to the best effect </li></ul></ul><ul><ul><li>Use clear, simple, easy and accurate language while talking to guest. </li></ul></ul><ul><ul><li>Stay concentrated and undivided attention </li></ul></ul><ul><ul><li>Don‘t use a mechanical statements </li></ul></ul><ul><ul><li>Explain to the guest check-In procedures carefully. </li></ul></ul><ul><ul><li>Give the guest a summary of the hotel facilities clearly. </li></ul></ul><ul><ul><li>Explain the meals timing and make sure the guest understood. </li></ul></ul><ul><ul><li>Offer a wake up call if needed. </li></ul></ul><ul><ul><li>Stay calm and patient during your conversation with the guest. </li></ul></ul><ul><ul><li>Ask the guest if they have any questions or need something else. </li></ul></ul><ul><ul><li>Wish the guest a nice stay/holiday or vacation. </li></ul></ul>

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