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Give Your Customers the Content They Crave


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Give Your Customers the Content They Crave

  1. 1. Give Your Customers the Content They Crave Presented by Paul Roetzer (@PaulRoetzer) Moderated by Brooke Bates (@batesbn) Nov. 17, 2011
  2. 2. Cause and Effect@PaulRoetzer
  3. 3. @PaulRoetzer
  4. 4. Selective Consumption •  Basic principle behind inbound marketing •  Consumers tuning out traditional marketing •  Brands lose control, but gain loyalty •  Shifting budgets •  New strategies@PaulRoetzer
  5. 5. “I would expect that next year, people will share twice as much information as they share this year, and next year, they will be sharing twice as much as they did the year before.” — Mark Zuckerberg@PaulRoetzer
  6. 6. “We all have a story to tell.”@PaulRoetzer
  7. 7. 1) Define & differentiate your brand.@PaulRoetzer
  8. 8. How to define your brand? •  Who are we (in 160 characters or less, and without meaningless jargon)? •  What are the three greatest strengths/weaknesses of our brand? •  What are our greatest opportunities for growth? •  What makes us different, remarkable? •  What value (i.e. expertise, resources, guidance, tools) can we bring to our audiences? •  What makes customers buy from us the first time (acquisition)? What keeps them coming back (retention)?@PaulRoetzer
  9. 9. 2) Build your content creation team.@PaulRoetzer
  10. 10. Potential content creators •  Internal: Marketing, communications, sales, executives, customer service, technical, journalism school interns •  Outsourced: Freelance writers, publishers, journalists, PR firms@PaulRoetzer
  11. 11. Buyer-persona focused content •  Make personal connections •  Address pain points and bring value •  Demonstrate a clear understanding of your audiences, and know how to engage them •  Promote and deliver in their preferred format@PaulRoetzer
  12. 12. 3) Profile your buyer personas.@PaulRoetzer
  13. 13. Defining your buyer personas •  What are their goals and aspirations? •  What motivates and inspires them? •  What are their problems/pains/obstacles? •  How do they consume information (online and offline)? •  What/who influences their buying decisions? •  Whats important to them?@PaulRoetzer
  14. 14. Other buyer persona criteria •  Geography •  Demographics •  Title/responsibilities •  Industry •  Preferred communications •  Technographics (social media activity) •  Buying cycle •  Alternatives/competition •  Success factors •  MAD-R (Money, Authority, Desire, Response)@PaulRoetzer
  15. 15. 4) Connect content to your goals (and theirs)@PaulRoetzer
  16. 16. Their goals •  Knowledge •  Confidence •  Peace of mind •  Efficiency •  Differentiation •  Competitive advantage •  Growth/ROI@PaulRoetzer
  17. 17. 5) Choose your publishing tools.@PaulRoetzer
  18. 18. 6) Develop your editorial calendar.@PaulRoetzer
  19. 19. The value of abstracts •  Topic: How to handle negative comments about your brand online. •  Categories: Social Media, Brand •  Audience/Buyer Persona: Execs (Executive Eddie) and brand managers (Brandy Brand Manager) who are nervous about social networking because of the loss of brand control. •  Goal: Education •  Abstract: This blog post will provide actionable tips for brand managers on how to react to negative comments online — whether on review sites, personal blogs, social networks or in response to company postings. •  Date: TBD@PaulRoetzer
  20. 20. 7) Integrate your search, social & PR strategies. Source: How to Build Your Inbound Marketing GamePlan@PaulRoetzer
  21. 21. 8) Establish your budgets (time & money).@PaulRoetzer
  22. 22. 9) Launch, measure & evolve.@PaulRoetzer
  23. 23. The Model Professional@PaulRoetzer
  24. 24. The Platform •  139,000+ Twitter Followers •  Gadgets, Google & SEO blog with Alexa Rank of 5,200 •  Google Webmaster YouTube Channel with 37,000+ subscribers and more than 4 million channel views •  Frequent speaker and media source@PaulRoetzer
  25. 25. The New Model Pro •  Strong personal brand •  Value creation through multi-media content •  Use of social media to reach, influence and engage •  Thought leader and industry expert •  Trusted resource@PaulRoetzer
  26. 26. Closing Thoughts•  Have a plan.•  Understand what makes audiences unique.•  Put their needs and goals ahead of yours.•  Bring value to their lives.•  Listen, learn and engage.•  Build a strong content team.•  Be remarkable and memorable.•  Take chances. @PaulRoetzer