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New Tools of the Craft
Us...                   Mike Sutton                http://wizewerx.com/blogs         Pierluigi Pugliese        ConneX o   ...
Let’s form a Team                    3
The Project• We are a product company  looking for some new and  exciting product• We have decided to run a  competition b...
Project Goals (Prioritised)• The ‘Elevator Pitch’ for the ‘Box’?• More detail of the concept• Key features of the ‘Box’• M...
It’s a Competition!• After each review each team  will be scored on their  presentation so far• The score from the final sp...
Roles under Stress                                                                                        Blamer          ...
The Blamer• Fault-finder• Dictator• Superior• Tyrannical• Hard voice, often shrill and loud• Tight muscles, high blood pres...
The Placater• Tries to please, apologetic• Never disagrees• “Yes man”• Talks in an ingratiating way• Whining & squeaking v...
The Computer                                                 10                                            10 1           ...
The Distracter• Says & does irrelevant things• Does not respond to the point• Voice can be “singsong” • Often out of tune ...
Bad Apples                                                                                                             Sla...
The Jerk - Interpersonal Deviant• Makes fun of people• Says something hurtful• Makes an inappropriate remarks• Curses at p...
The Slacker - Withholder of Effort• Intentionally avoids responsibility• Not doing / not taking risks• Not disclosing• Vio...
The Moody - Affectively Negative• In emotions, mood, attitude• Pessimistic, anxious, insecure, irritable• We are influenced...
A Positive Role: The Leveler• Congruent • Verbal and non-verbal messages coincide• No need to blame, placate, be  feeling-...
Bibliography - Improv Theatre• Keith Johnstone - Improv and the  Theatre• Tom Salinsky, Deborah Frances-White -  The Impro...
Bibliography - Solution Focused• Paul Z. Jackson, Mark McKergow - The  Solutions Focus• Steve de Shazer Keys to Solution i...
Bibliography - Patterns of Comms.• Virginia Satir, The New Peoplemaking                                         19
Bibliography - Bad Apples• Will Felps et al. - How, When, and Why Bad Apples Spoil the Barrel: Negative Group Members and ...
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New Tools of the Craft

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This is the slides part of the workshop "New Tools of the Craft" I delivered together with Mike Sutton at the Turku Agile Day 2011

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New Tools of the Craft

  1. 1. New Tools of the Craft
  2. 2. Us... Mike Sutton http://wizewerx.com/blogs Pierluigi Pugliese ConneX o X http://blog.connexxo.com 2
  3. 3. Let’s form a Team 3
  4. 4. The Project• We are a product company looking for some new and exciting product• We have decided to run a competition between our teams• Each of our teams will produce a concept for The Box• The presentation is the Objective 4
  5. 5. Project Goals (Prioritised)• The ‘Elevator Pitch’ for the ‘Box’?• More detail of the concept• Key features of the ‘Box’• Marketing vision• Who is the market?• How will it be marketed?• A working prototype 5
  6. 6. It’s a Competition!• After each review each team will be scored on their presentation so far• The score from the final sprint will be doubled 6
  7. 7. Roles under Stress Blamer Placater 10 10 1 0 1 00 1 0 1Distracter ComputerFrom:Virginia Satir, "The New Peoplemaking", Science and Behavior Books Inc., 1988 7
  8. 8. The Blamer• Fault-finder• Dictator• Superior• Tyrannical• Hard voice, often shrill and loud• Tight muscles, high blood pressure• “If it weren’t for you, everything would be all right!” 8
  9. 9. The Placater• Tries to please, apologetic• Never disagrees• “Yes man”• Talks in an ingratiating way• Whining & squeaking voice• “I am worth nothing!” 9
  10. 10. The Computer 10 10 1 0 1 00 1 0 1• Very correct and reasonable• No visible feelings• Seems calm & cool• Body motionless• Dry and monotone voice• Use long words & complicated sentences 10
  11. 11. The Distracter• Says & does irrelevant things• Does not respond to the point• Voice can be “singsong” • Often out of tune with the words• Continuously moving 11
  12. 12. Bad Apples Slacker Jerk MoodyFrom: Felps et al., "How, When, and Why Bad Apples Spoil the Barrel: Negative Group Members and Dysfunctional Groups",Research in Organizational Behavior, 2006,Volume 27, 175-222 12
  13. 13. The Jerk - Interpersonal Deviant• Makes fun of people• Says something hurtful• Makes an inappropriate remarks• Curses at people• Plays mean pranks• Acts rudely• Publicly embarrasses people 13
  14. 14. The Slacker - Withholder of Effort• Intentionally avoids responsibility• Not doing / not taking risks• Not disclosing• Violates effort norms• Takes advantage of good faith• Other names • Shirking • Free Riding • Social Loafing 14
  15. 15. The Moody - Affectively Negative• In emotions, mood, attitude• Pessimistic, anxious, insecure, irritable• We are influenced - “Emotional Contagion”• Negative > Positive 15
  16. 16. A Positive Role: The Leveler• Congruent • Verbal and non-verbal messages coincide• No need to blame, placate, be feeling-less, distract• Integration, flowing, aliveness, openness• Best state to build relationships!• Most difficult to “be in”! 16
  17. 17. Bibliography - Improv Theatre• Keith Johnstone - Improv and the Theatre• Tom Salinsky, Deborah Frances-White - The Improv Handbook• Keith Johnstone - Impro for Storytellers: Theatresports and the Art of Making Things Happen 17
  18. 18. Bibliography - Solution Focused• Paul Z. Jackson, Mark McKergow - The Solutions Focus• Steve de Shazer Keys to Solution in Brief Therapy• Steve de Shazer Clues• Steve de Shazer,Yvonne Dolan et al. More than Miracles• Peter de Jong, Insoo Kim Berg Interviewing for Solutions 18
  19. 19. Bibliography - Patterns of Comms.• Virginia Satir, The New Peoplemaking 19
  20. 20. Bibliography - Bad Apples• Will Felps et al. - How, When, and Why Bad Apples Spoil the Barrel: Negative Group Members and Dysfunctional Groups, Research in Organizational Behavior, 2006,Volume 27, 175-222 20

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