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PPMA Annual Seminar 2017 - Resilience and Mindfulness

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A role in HR & OD is not for the faint hearted! We are going to use this session to equip you with practical tools for dealing with the considerable stresses of the job.

Published in: Health & Medicine
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PPMA Annual Seminar 2017 - Resilience and Mindfulness

  1. 1. Resilience and mindfulne ss info@passe-partout.com 01634 844944 www.passe-partout.com
  2. 2. We can change
  3. 3. Three stages of adult mental development (Kegan and Lahey, 2009)
  4. 4. It’s a VUCA world
  5. 5. Service pressure Disruptive technology Social change Political upheavalGlobal vs local Demographic shift Reducing resources Environmental impacts
  6. 6. New skills and qualities are needed
  7. 7. ResilientLearns fast Creative problem- solver Build relationships and networks Thinks critically and commercially Takes personal responsibility Takes calculated risks
  8. 8. Resilience is critical in HR and OD Requires strong regulation of emotions during interactions with customers, co-workers and superiors. Emotional labour Defensive work Focus is on preventing things from going wrong HR/OD roles
  9. 9. Resilience: Do we have enough? Can we grow more?
  10. 10. Employee wellbeing Mandy Rutter, 2017
  11. 11. Eight dimensions of personal resilience Derek Mowbray, CIPD, 2012 1. Self-efficacy 2. Personal vision 3. Organisation 4. Problem-solving 5. Action 6. Flexibility/adaptability 7. Interpersonal interaction 8. Social support
  12. 12. Dopamine Oxytocin Serotonin Endorphins * Reward * Accomplishment * Light exercise * Being useful * Closeness * Empathy * Trust * Light * Warmth * Rest * Nutrition * Challenge * Novelty * Intense exercise ..by targeting the brain chemicals which drive commitment, co-operation and performance
  13. 13. …helping create work settings where… Reward/recognition is personalised Exercise stimulates thinking (e.g. walking meetings) Feedback is real-time Everyone has a break- through goal Job rotation is the norm Most roles include periods of intensity or immersion People are skilled in meta- communication Each team has a social arranger Cross-boundary working is a critical competency Warmth, space and light are basic conditions People are encouraged to spend time outdoors Healthy eating is supported
  14. 14. …and focusing on the people who will make the most difference to your business (they aren’t necessarily managers)
  15. 15. What is mindfulness and why is it suddenly everywhere?
  16. 16.  Being fully aware: knowing exactly what you are doing, where you are doing it and for what reason  Accepting: objectively noticing or observing moments, events and situations  Non-judgemental: behaving without judgement in any given situation  In the moment: living without persistent reflection on past events, or future expectations
  17. 17. The general benefits of mindfulness
  18. 18. Benefits in the workplace The Mindfulness Initiative (an all-party parliamentary group), 2016 Wellbeing: - Strengthens emotional awareness and regulation - Builds resilience - Reduces impact of pressure and stress reaction Team-working: - Promotes honest and open interaction - Develops objectivity - Greater empathetic understanding of others opinions - Reduction in conflict Performance: - Greater clarity and integrity in leadership - Increases concentration, focus and productivity - Sharpens decision making process
  19. 19.  Matthew Lippincott (University of Pennsylvania): o Significant, positive effect on leadership effectiveness, supported by workplace results o Enhanced cognitive function and recognition of emotional impact on performance and behaviour  University of Washington (study of HR managers): “mindfulness helps us experience less stress and increase focus when multitasking”  David Marchant at (Edge Hill University): “practising mindfulness helps us develop the ‘attentional control’ that is important in resilience and high performance.”
  20. 20. Feedback from our own programmes This is probably the only course I have been on where afterwards there is so much to takeaway with you that you can keep and use in your daily life I feel calmer, more relaxed and feel I have been more productive at work Learning not to be judgemental in my thoughts has allowed me to develop some better working relationships and complete more successful negotiations As a group it is massively helpful to provide structure, different perspectives and reinforcement. This is a really brilliant course which is helping me I have developed some new coping strategies for challenging situations “I find practising mindfulness makes me more productive in my day to day work For me the biggest eye opener has been learning how to accept things that are out of your control I bounced out of the first course feeling like a brand new person and that night I went home and got the first full night sleep I’d had in about a month.

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