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Geoff Rivers - PPMA Conference 2010

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Monday - Workstream 2 - Getting the best from your workforce

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Geoff Rivers - PPMA Conference 2010

  1. 1. Public Services Management Conference 22 March 2010 Geoff Rivers Chief Executive St Edmundsbury Borough Council
  2. 2. St Edmundsbury Borough Council <ul><li>Heart of western Suffolk </li></ul><ul><li>Centre of the triangle created by Norwich, Ipswich and Cambridge </li></ul><ul><li>Population - Bury St Edmunds - circa 40,000 </li></ul><ul><li> Haverhill - circa 20,000 </li></ul><ul><li> Rural - circa 50,000 </li></ul><ul><li>Location, Location, Location ! </li></ul>
  3. 3. Norwich
  4. 5. Bury St Edmunds
  5. 7. arc Development New shopping experience
  6. 11. Haverhill
  7. 13. St Edmundsbury <ul><li>CPA Assessment 2009 - Excellent </li></ul><ul><li>‘ Architecture in place’ </li></ul>
  8. 14. St Edmundsbury <ul><li>What’s important to local people </li></ul><ul><li>Hard to engage, vulnerable, anti-poverty </li></ul><ul><li>Good budget and forward planning </li></ul><ul><li>VfM and efficiency agenda </li></ul><ul><li>Strong performance management system </li></ul><ul><li>Data quality </li></ul><ul><li>Partnership strategy </li></ul>
  9. 15. St Edmundsbury - performs well - UoR <ul><li>Managing performance 3 out of 4 </li></ul><ul><li>UoR 3 out of 4 </li></ul><ul><li>- Managing finances 3 out of 4 </li></ul><ul><li>- Governing the business 3 out of 4 </li></ul><ul><li>- Managing Resources 4 out of 4 </li></ul>
  10. 16. St Edmundsbury <ul><li>Clear Planning cycle </li></ul><ul><li>Strategically driven </li></ul><ul><li>Key risks identified </li></ul><ul><li>Service improvements – service planning </li></ul><ul><li>Plan for development of the workforce </li></ul>
  11. 17. St Edmundsbury <ul><li>Workforce planning </li></ul><ul><li>- involve staff </li></ul><ul><li>- they are our most important asset </li></ul><ul><li> and our most expensive </li></ul>
  12. 18. The Challenges <ul><li>Size </li></ul><ul><li>Two/three tier working </li></ul><ul><li>Wider partnership agenda </li></ul><ul><li>Shared services </li></ul><ul><li>Potential budget reductions </li></ul><ul><li>Urban and rural agendas </li></ul><ul><li>“ New World Politics” </li></ul>
  13. 19. <ul><li>West Suffolk House provided the opportunity </li></ul>
  14. 21. St Edmundsbury Borough Council and Suffolk County Council (Police,RIEP,Health etc) <ul><li>Not a building project </li></ul><ul><li>- a Change Management project </li></ul><ul><li>‘ Champions’ </li></ul><ul><li>Staff, Unions, Managers, Partners, Members </li></ul><ul><li>79% of staff - communications “good” </li></ul><ul><li>Significant cost savings </li></ul><ul><li>More regulatory services ‘joined up’ </li></ul>
  15. 22. St Edmundsbury’s approach to Workforce Development – Getting the best out of our people
  16. 23. <ul><li>Right Culture </li></ul><ul><li>Leader’s behaviours </li></ul><ul><li>- model vision/culture </li></ul><ul><li>Believe that continuous improvement is </li></ul><ul><li>always possible </li></ul><ul><li>Commitment from all </li></ul>4 Must do’s
  17. 24. 5 R’s:
  18. 25. Right Motivation <ul><li>Engaged staff </li></ul><ul><li>Staff survey </li></ul><ul><li>Reduced absence </li></ul><ul><li>Discretionary effort </li></ul><ul><li>Staff working groups </li></ul>
  19. 26. Right People <ul><li>Modern employment policies </li></ul><ul><li>Flexible working </li></ul><ul><li>Competency progression </li></ul><ul><li>Career pathways </li></ul><ul><li>Apprenticeships </li></ul>
  20. 27. Right Skills <ul><li>Lifelong Learning agreement </li></ul><ul><li>Basic skills programme </li></ul><ul><li>Leadership development </li></ul><ul><li>Partnership skills </li></ul>
  21. 28. Right Thing <ul><li>Workforce data </li></ul><ul><li>Workforce planning </li></ul><ul><li>Outcome focussed </li></ul><ul><li>Clear action </li></ul><ul><li>Evaluation and Learning </li></ul>
  22. 29. Right Way <ul><li>Customer focussed </li></ul><ul><li>Collaboration and partnership </li></ul><ul><li>Value for Money </li></ul><ul><li>Efficiency and Improvement </li></ul><ul><li>Innovation and Creativity </li></ul><ul><li>Recognition and celebrating Success </li></ul>
  23. 30. The Golden Thread <ul><li>Individual member of staff </li></ul><ul><li>Their Team </li></ul><ul><li>The Council </li></ul><ul><li>Our Community </li></ul>

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