Quality - A Priority In Service Engagements

January 31, 2006 (Bangalore) Quality Priority in Service Engagements Dr. Partha Pratim Das Interra Systems (India) Pvt. Ltd.

Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Organizational Objectives ,[object Object],[object Object]

Organizational Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Typical Work Cycle ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What is Quality? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What is Quality? ,[object Object],[object Object],“ Somewhere down the line, we need to stop and think what the customer actually wants - and what more we can do which would make a difference to their perception. . ” – Kousik Mukherjee, Dir. Of Engg,, Interractions Vol 4(3).

Why is Quality Significant? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Why is Quality Significant? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Quality Perspectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Quality Perspectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Quality Perspectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Quality Perspectives ,[object Object],[object Object],[object Object],“ Bugs squashed early rarely threaten a project's deadline and budget.” – Scientific American, September 1994.

Quality Perspectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Quality Perspectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Quality Perspectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Items in Interra Quality Initiative ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Q & A ,[object Object],[object Object]

Quality - A Priority In Service Engagements

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Editor's Notes