Social Media Tips, Tool and Techniques

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A short presentation for the International Association of Public Participation Mini-Symposium June 2009

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Social Media Tips, Tool and Techniques

  1. 1. Social Media Tools, Tips and Techniques CJ Lucke & Glenn Batuyong Port of San Diego International Association of Public Participation Mini-Symposium June 2009
  2. 2. What we will cover in 10 minutes <ul><li>Overview of top social media tools </li></ul><ul><li>Importance of building relationships </li></ul><ul><li>Case studies of successful interconnection </li></ul><ul><li>These tools let you easily segment customers and give them exact information they want </li></ul>
  3. 4. City of Portland Water Department Blog
  4. 5. Monitoring tool: Tweetdeck
  5. 6. Follow Feedback on Twitter
  6. 7. Building Relationships
  7. 8. Free Advocacy
  8. 9. Customer Comments
  9. 10. Thank you! <ul><li>Send any questions or comments to portmatters@portofsandiego.org </li></ul>

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