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Social Media & Social Housing

"Talk is cheap - so why don't you use it more?". This is a presentation I gave to the National Housing and Disrepair Forum annual conference in Birmingham on November 17th 2008.

Much of the conference is about the technical issues of how to reduce the amount of public money spent on compensating housing tenants for repairs that are not done. Of course far more goes to their lawyers - £3,000 of compensation could mean a £15,000 pay out to the law firm. All that money ultameltely comes out of the repairs budget - in turn making it harder for neighbours to get their homes fixed.

I wanted to introduce the idea that this can be a considered a problem of trust and trust is often a problem of communication. Lawyers thrive where trust does not, so how can social landlords begin to become part of networks of trust in the neighbourhoods they serve.

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Social Media & Social Housing

  1. 1. Birmingham National Housing & Disrepair Forum November 17th 2008 Talk is cheap - so use it more. Trust, social capital, social media, and housing repairs. Nick Booth 0777 9095692 nick.booth@podnosh.com Monday, 17 November 2008
  2. 2. Share some ideas and examples Send you off to expand on them Share what you’ve done. Monday, 17 November 2008
  3. 3. Monday, 17 November 2008
  4. 4. Monday, 17 November 2008
  5. 5. 17.8 active users of the social web in the million UK source Universal McCann, April 2008 Monday, 17 November 2008
  6. 6. 4.5m Blog 5.7m Upload video 8.7m Share Photos 6.7m Subscribe to RSS feeds 7.5m Listen to podcasts 10.7m Belong to a social network source Universal McCann, April 2008 Monday, 17 November 2008
  7. 7. Create Publish Re-work Map Link Organise Collaborate Campaign Tell Stories….. Monday, 17 November 2008
  8. 8. Create Publish Re-work Map Link Organise Collaborate Campaign Tell Stories….. “Talk” Monday, 17 November 2008
  9. 9. Examples Birmingham Bloggers meets Fixmystreet Innovation Exchange Show us a better way Monday, 17 November 2008
  10. 10. http://www.flickr.com/photos/joi/2941559903/ Social media is about net works of trust Monday, 17 November 2008
  11. 11. 3 Blindingly Obvious things about Net works of trust 1 Net works of trust form bet ween people. 2 Normally small numbers of people 3 It takes time to form trust Monday, 17 November 2008
  12. 12. Some more 1 Organisations are rubbish at it 2 Key people transfer trust from one net work to another 3 Net works of Trust thrive on talk, storytelling and gossip Monday, 17 November 2008
  13. 13. Even more 1 Generosity and openness are key qualities for success in such net works. 2 They store knowledge and move it around very quickly 3 They organise and collaborate informally and very effectively. Monday, 17 November 2008
  14. 14. and the last few 1 They remember 2 They have collective muscles and flex them to punish those who can’t be trusted 3 They support and fight for those who can be trusted. Monday, 17 November 2008
  15. 15. Lawyers Thrive Where Trust Does Not Monday, 17 November 2008
  16. 16. Housing repair litigation is a Communications problem Monday, 17 November 2008
  17. 17. The aim is to build net works of trust that are on your side Monday, 17 November 2008
  18. 18. The Work Bit 1 2 What are we already What should we start doing to strengthen doing to strengthen trust? trust? 3 What should we stop doing to strengthen trust? Monday, 17 November 2008
  19. 19. copyright Nick Booth Organisations are no longer closed safe places. Once you accept that the social web leaves you exposed you may as well get good at joining the conversation. Monday, 17 November 2008
  20. 20. Birmingham November 17th 2008 Talk is cheap - so use it more. Trust, social capital, social media, and housing repairs. Nick Booth 0777 9095692 nick.booth@podnosh.com Monday, 17 November 2008
  • FFF182

    Aug. 22, 2011
  • wardtrisha

    Jun. 20, 2010
  • lulabueno

    Oct. 15, 2009
  • lukesun

    Sep. 20, 2009
  • lhlampi

    Mar. 14, 2009

"Talk is cheap - so why don't you use it more?". This is a presentation I gave to the National Housing and Disrepair Forum annual conference in Birmingham on November 17th 2008. Much of the conference is about the technical issues of how to reduce the amount of public money spent on compensating housing tenants for repairs that are not done. Of course far more goes to their lawyers - £3,000 of compensation could mean a £15,000 pay out to the law firm. All that money ultameltely comes out of the repairs budget - in turn making it harder for neighbours to get their homes fixed. I wanted to introduce the idea that this can be a considered a problem of trust and trust is often a problem of communication. Lawyers thrive where trust does not, so how can social landlords begin to become part of networks of trust in the neighbourhoods they serve.

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