Magento Enterprise Edition 1.11<br />RMA Processing – Overview and Screenshots<br />
Overview of workflow<br />
Enable RMA on Frontend so customers can request an RMA<br />
New RMA option on order allows for RMA process to be managed<br />
New Return option in My Account<br />
Customer enters quantity to return at order item level, plus desired resolution (exchange, refund, store credit)<br />
Customer enters condition of item being returned<br />
Customer enters reason for return – all these drop-downs are configurable <br />Comment is optional in default theme<br />
A completed RMA request in My Account<br />
Back-office shows pending and in-progress RMA requests<br />
Back-end allows RMAs to be approved, then to mark as received and to complete process – could be store credit, refund, or ...
Key functionality<br />Customers (and customer service) can create RMA requests<br />Customers can see status of RMA proce...
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Magento Enterprise Edition RMA process

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Magento Enterprise Edition RMA process

  1. 1. Magento Enterprise Edition 1.11<br />RMA Processing – Overview and Screenshots<br />
  2. 2. Overview of workflow<br />
  3. 3. Enable RMA on Frontend so customers can request an RMA<br />
  4. 4. New RMA option on order allows for RMA process to be managed<br />
  5. 5. New Return option in My Account<br />
  6. 6. Customer enters quantity to return at order item level, plus desired resolution (exchange, refund, store credit)<br />
  7. 7. Customer enters condition of item being returned<br />
  8. 8. Customer enters reason for return – all these drop-downs are configurable <br />Comment is optional in default theme<br />
  9. 9. A completed RMA request in My Account<br />
  10. 10. Back-office shows pending and in-progress RMA requests<br />
  11. 11. Back-end allows RMAs to be approved, then to mark as received and to complete process – could be store credit, refund, or exchange (via store credit)<br />
  12. 12. Key functionality<br />Customers (and customer service) can create RMA requests<br />Customers can see status of RMA process on their orders<br />Customer service can progress RMAs through Magento back-end<br />All integrated into order history and Magento admin actions log<br />

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