PMI Milwaukee September Dinner


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Presentation from the PMI Milwaukee Chapter - September Dinner.
Presented by Wayne Turmel

Published in: Education, Business, Technology
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PMI Milwaukee September Dinner

  1. 1. copyright<br />How to Create and Manage Remote Project Teams<br />
  2. 2. Our Time Together<br />Challenges of managing virtual project teams<br />3 Reasons remote project teams fail<br />3 Areas to watch for:<br />Task performance<br />Relationships<br />Communication<br />Tools and tips (Mostly FREE or at least cheap)<br />Lots of Q and A<br />copyright 2011<br />
  3. 3. What does this have to do with your projects?<br />
  4. 4. Case Study<br />Hospital operating room (2004)<br />421 instances of communication<br />copyright 2011<br />
  5. 5. Communication Failures<br />421 Instances<br />129 Failures<br />30% Direct impact on patients<br />Failures:<br />Timing<br />Purpose<br />Content<br />Audience<br />copyright 2011<br />
  6. 6. So What????<br />copyright 2011<br />
  7. 7. Common Challenges- Managers<br />What’s really happening?<br />Can’t help if you don’t know<br />Lack of personal connection<br />Out of sight, out of mind<br />Unpleasant surprises<br />Lack of trust<br />copyright 2011<br />
  8. 8. Common Challenges- Employees<br /><ul><li>Disconnected from the “Big Picture”
  9. 9. Lack useful information
  10. 10. No feedback on performance
  11. 11. Lost opportunities for reward and promotion
  12. 12. Feeling disrespected (culture)
  13. 13. No personal connection/loyalty to teammates
  14. 14. Lack of trust</li></ul>copyright 2011<br />
  15. 15. Consequences<br />Lack of engagement<br />Higher turnover<br />Missed deadlines<br />Low productivity<br />$$$$$ ( or €€€ or ¥¥¥)<br />copyright 2011<br />
  16. 16. Real Consequences<br />copyright 2011<br />
  17. 17. So why do they fail?<br />Teams lack good information<br />Systems don’t work (or people don’t think they work)<br />Priorities are out of alignment<br />copyright 2011<br />
  18. 18. Management by walking around?<br />copyright 2011<br />
  19. 19. Building Trust<br />Common purpose<br />Competence<br />Motives<br />copyright 2011<br />
  20. 20. What builds working relationships?<br />Mutual understanding<br />Frequent interaction<br />Evidence of motives<br />Evidence of competence<br />Different than “Friendship”<br />copyright 2011<br />
  21. 21. 3 Areas to assess…<br />Task completion<br />Relationships<br />Communication<br />copyright 2011<br />
  22. 22. How do you communicate?<br />Face<br />Voice tone<br />Word choice<br />Body language<br />Sense of humor<br />Style<br />Communication is more than data transfer!<br />copyright 2011<br />
  23. 23. Stay Connected- we don’t care how!<br />copyright 2011<br />
  24. 24. Richness Vs. Scope<br />copyright 2011<br />
  25. 25. Richness <br />Multiple communication cues<br />Verbal<br />Vocal<br />Visual<br />Real time communication<br />Questions don’t fester<br />Suffers with number of people<br />copyright 2011<br />
  26. 26. Scope<br />Consistency/timing of message<br />Speed matters<br />Permanent record<br />copyright 2011<br />
  27. 27. Richness v Scope<br />Richness of Media<br />High<br />Face-to-Face communication<br />Individual phone conversations<br />Web meetings<br />Video conferencing<br />Wikis/ Blogs<br />Conference calls<br />Individual email<br />Voice mail<br />Social networking tools<br />Hard copy letters/memos<br />Chat/IM<br />Blanket email<br />High<br />Low<br />Scope of Media<br />Bettina Buechel: Using Communication Technology (Palgrave , 2001) <br />
  28. 28. Tools to use<br />Face to face<br />Email<br />Telephone<br />Conference calls<br />Instant Messaging<br />Shared file sites<br />Social networks<br />Blogs<br />Wikis<br />Webcams<br />copyright 2011<br />
  29. 29. Which brings us back to…..<br />
  30. 30. What do they do?<br />Clear goals<br />Hold each other accountable<br />Use technology to inform and get input<br />copyright 2009 and Achis Marketing Services<br />
  31. 31. Google Groups and Docs<br />copyright 2009 and Achis Marketing Services<br />
  32. 32. Skype/ Gmail/ Yahoo Chat<br />copyright 2009 and Achis Marketing Services<br />
  33. 33. Things to consider for webmeetings:<br />Cost<br />Features<br />Polling<br />Chat<br />Video<br />Recording<br />Firewalls<br />User experience<br />
  34. 34. Ning<br />copyright 2007 and Achis Marketing Services<br />
  35. 35. Right in their inbox<br />
  36. 36. If you build it, will they come?<br />Technophobia?<br />Include them in the decisions<br />Use your early adopters<br />Trumpet successes<br />copyright 2009 and Achis Marketing Services<br />
  37. 37.
  38. 38. copyright 2011<br />
  39. 39. Building human connections<br />Ice breakers, group time<br />Games/contests<br />Share meeting leadership<br />Pictures/ webcams<br />Share the pain of timezones<br />copyright 2011<br />
  40. 40. Tools for encouraging use<br />Set expectations as a group<br />Use competition<br />Reward and encourage<br />Set usage as a performance expectation<br />Explicit cultural barriers<br />Coach constantly<br />Model it yourself<br />copyright 2011<br />
  41. 41. Are you a conduit or a bottleneck?<br />CC/BCC abuse<br />“Will you ask ____ to…….<br />Complaining about others<br />copyright 2011<br />
  42. 42. Action Plan<br />What needs to be done<br />By whom?<br />When?<br />How will you support this action with the team?<br />What help do you need, from whom?<br />copyright 2011<br />
  43. 43. Free White Paper<br />copyright 2011<br />
  44. 44. Questions?<br />?????????<br />copyright 2011<br />
  45. 45. Our course offerings<br />How to Create and Manager Remote Teams<br />Leading Effective Virtual Meetings<br />Web Presentation Basics<br />Group or individual enrollment<br />PDUs! Visit<br />copyright 2009 and Achis Marketing Services<br />
  46. 46. Contact Us…<br />copyright 2011<br /> +1 630 545 1934<br /><br /><br />