Cme help desk81111


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Cme help desk81111

  1. 1. SUMMARY:Under general supervision, responds to and diagnoses problems through discussions with users. Includesproblem recognition, research, isolation and resolution steps. Typically is able to resolve less complexproblems immediately, while more complex problems are assigned to senior level support. May involvethe user of problem management database and help desk systems.ESSENTIAL DUTIES:• Provide first level phone support to CMEG internal customers.• password resets.• Unlock accounts.• provide general guidance and assistance for callers.•QUALIFICATIONS:Skills• Previous experience with Novell and AD Network Administration and Troubleshooting Required• Strong background in Windows XP and Windows 7• Strong background in Office 2007 and Office 2010• Excellent Written and Verbal skills• Experience with Remote Access Technologies ( VPN’s, Portals, proxies, etc) required• Strong background with collaboration tools such as OCS, Group Chat or Tandberg devices• Ability to support mobile device (Blackberry and iPhone)• Sharepoint support experience preferred• Proven track record as a self-starter who can self-manage• Proven ability to resolve problem independently• Team PlayerExperience• 2+ years previous Help Desk Experience providing desktop and application supportEducation• Bachelor of Science Degree in a related field or equivalent work experience.