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How Tech Support Can Create Loyalty with Consumers in the "Internet of Things"

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Providers of tech support should view this presentation to learn how to broaden their technical support offerings and expand their presence in the Connected Home technology environment.

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How Tech Support Can Create Loyalty with Consumers in the "Internet of Things"

  1. 1. How Tech Support Can Create Loyalty in the “Internet of Things”
  2. 2.  Your customers interact with multiple technologies every day to accomplish tasks, fulfill business objectives and enjoy entertainment.  They see themselves at the center of their own personal technology environments – their “Internet of Me.”  Most of their devices have a connection to the Internet and require support to integrate with other technologies in their environments. Your customers and their “Internet of Me” 2 Extend your technical support and expand your circle of influence in the home.
  3. 3. UPPORT 3 Why should your tech support be limited to the devices you sell? In the traditional tech support model, the support you provide is limited to the brands you sell. TV/HDTV/IPTV LAPTOP TABLET YOUR BRAND TECH SUPPORT
  4. 4. 4 Extend your brand experience beyond your products and services with Premium Technical Support By offering premium technical support for brands other than your own, you create a halo effect for your products and services. TV/HDTV/IPTV LAPTOP TABLET PHONE PRINTERS/ WIRELESS PRINTERS DESKTOP EXTEND YOUR BRAND PREMIUM TECH SUPPORT Leverage advanced technical support to expand your circle of influence beyond your brand in the home.
  5. 5. ONNECTED 5 By providing tech support for the whole home, you maximize your opportunity for positive brand experience With PlumChoice, you can provide greater value through positive technical experiences associated with your brand. This amplifies your presence in the home, and allows you to become your customers’ trusted advisor. TV/HDTV/IPTV LAPTOP TABLET PHONE PRINTERS/ WIRELESS PRINTERS DESKTOP GAMING DEVICE CLOUD BACKUP MODEM/ROUTER, WIRELESS ROUTER SET TOP BOX APPLICATIONS & THE CLOUD CONTENT/ DATA SECURITY DIGITAL CAMERA INTERNET CONTENT/MEDIA HOME MONITORING & CONTROL WITH TECH SUPPORT FOR THE ENTIRE HOME AMPLIFY YOUR BRAND TO DRIVE LOYALTY Providing whole-home tech support - beyond your brand - expands your brand presence and experience, and drives greater loyalty.
  6. 6. ONNECTED 6 TV/HDTV/IPTV LAPTOP TABLET PHONE PRINTERS/ WIRELESS PRINTERS DESKTOP GAMING DEVICE CLOUD BACKUP MODEM/ROUTER, WIRELESS ROUTER SET TOP BOX APPLICATIONS & THE CLOUD CONTENT/ DATA SECURITY DIGITAL CAMERA INTERNET CONTENT/MEDIA HOME MONITORING & CONTROL CONNECTED REFRIGERATOR WIRELESS SPEAKERS CONNECTED WASHER TO INTRODUCE NEW PRODUCT INNOVATIONS LEVERAGE YOUR CIRCLE OF INFLUENCE = NEW PRODUCT INNOVATIONS Become a trusted technical advisor as your customers consider new technologies for their “Internet of Me.” With PlumChoice as your partner, you gain greater influence through brand agnostic, whole home technical support, sales and care. Talk to us for more details about how to drive brand loyalty through technical support of your customers’ “Internet of Me” Email sales@plumchoice.com Call +1.877.811.3321 Visit www.plumchoice.com
  7. 7. PlumChoice®, Inc. is a white-label services provider that helps top brands sell and deliver advanced tech support services that redefine excellence in customer and product experiences. Fortune 1000 manufacturers, retailers, digital service providers, and software companies partner with PlumChoice to deliver highly differentiated customer experiences to consumers and SMBs through white-label solutions that support the entire technology lifecycle. PlumChoice helps its business partners deliver exceptional “Internet of Things” experiences that build deeper and more robust relationships. Learn more about The Power of PlumChoice © 2014 PlumChoice, Inc. All rights reserved. PlumChoice is a registered trademark of PlumChoice, Inc. in the United States and other countries. All other product and company names and marks mentioned in this document are the property of their respective owners and are mentioned for identification purposes only. Case Studies  Boost Revenue: Communications provider boosted revenues by 20% per customer with premium support  Drive Differentiation: Computer hardware OEM drives differentiation by leveraging premium tech support  Improve Experience: Retailer improves customer experience with premium tech support Connect with PlumChoice • Call +1.866.811.3321 • Visit www.plumchoice.com or Click here for questions, comments or inquiries • Follow @PlumChoiceTeam on Twitter or PlumChoice LinkedIn Company Page

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