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HR products and HR services are developed to create optimum value for customers

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EFQM 5b Products and services are developed to create optimum value for customers

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HR products and HR services are developed to create optimum value for customers

  1. 1. 5b Products and services are5b Products and services are developed to create optimum http://flickr.com/photos/cunaldo/271683015/ value for customers
  2. 2. 5B PRODUCTS AND SERVICES ARE DEVELOPED TO CREATE OPTIMUM VALUE FOR CUSTOMERSInternational Human Resources Management, Dr. Jörg Klukas
  3. 3. SUMMARY OF THE LASTSUMMARY OF THE LAST LECTURES – WHAT DID YOU LEARN?YOU LEARN? International Human Resources Management, Dr. Jörg Klukas
  4. 4. What we have learnt. • Overview of the EFQM Model to be applied for HR- Communication • Feedback (360°) and M ti ti T t l R d Departments • Criteria 3 • HR Planning Motivation, Total Reward • Criteria 5 HR P M t • HR Marketing, Recruiting, Integration • Succession Planning • Employee Survey • HR Process Management, Process Indicators • Process Improvement • HR Mangement Review acc. to • Employee Survey • Strategic Competency Management and Blended Learning S t ISO System • Annual Employee Feedback Interviews and Target Appraisals • Empowerment and Internal International Human Resources Management, Dr. Jörg Klukas
  5. 5. The EFQM Model – 5b Products and Services are developed to create optimum valuedeveloped to create optimum value for customers International Human Resources Management, Dr. Jörg Klukas
  6. 6. The EFQM excellence modelQ Enablers Results People Leadership People Policy and Strategy Processes People Results Customer Results Key Performancep Strategy Partnerships & Resources Processes Results Society Results Results Innovation and Learning International Human Resources Management, Dr. Jörg Klukas
  7. 7. The EFQM excellence modelQ Leadership People Strateg Processes People Results Customer Key Performance 5 P P d t d S iLeadership Strategy Partnership & Resources Processes Results Society Results Performance Results 5. Processes, Products and Services a. Processes are designed and managed to optimise stakeholder value b. Products and services are developed to create optimum value for customers c. Products and Services are effectively promoted and marketed d. Products and Services are produces, delivered and managed e. Customer relationships are managed and enhanced International Human Resources Management, Dr. Jörg Klukas
  8. 8. The EFQM excellence model - ProcessesQ P d t d i d l d t t ti l f In practice, excellent organizations Products and services are developed to create optimum value for customers. A h• Strive to innovate and create value for their customers. • Use market research, customer surveys and other forms of feedback to anticipate and identify improvements aimed at enhancing the product and service portfolio Approaches HR Productsservice portfolio. • Involve their people, customers, partners and suppliers in the development of new and innovative products, services and experiences for both existing and new customer groups. U d t d d ti i t th i t d t ti l f t h l i HR Services HR Talent• Understand and anticipate the impact and potential of new technologies on products and services. • Use creativity to design and develop new and innovative products and services together with customers, partners and stakeholders. HR Talent Relationship Management • Take into account any impact of the product and service lifecycle on economic, societal and ecological sustainability. International Human Resources Management, Dr. Jörg Klukas
  9. 9. Roles and Services of HR Strategic Focus E l F db k Committee Work HR Reporting Employee Feedback TalksHuman Capital Scorecard Management of New Formats Of Learning 3. Strategic Partner Goal: Deployment of Corporate Strategy Focus: Alignment of HR-Strategy with Corporate Strategy and Deployment of K P P f 4. Change Agent Goal: Innovation / Change of Organization Focus: Development of Organization and t f l i i ti Process Focus Employee Focus Employee Appraisels Management by Objectives g Growth/Decrease Of Learning, Recruiting,… Key Processes, e.g. Performance Management support of learning organization Personnel Administration Job Profiles & Career Paths Blended Learning System Last Work Day Procedures 1. Administrative Expert Goal: Design and deployment of efficient 2. “Employee Champion” Goal: Sustainable development and binding of human capital Salary Elements Competency Management System Flexible trust-based working time Variable Bonus System infra structure Focus : Optimization of Processes of human capital Focus: Effective interaction with employees and individually designed career paths International Human Resources Management, Dr. Jörg Klukas Operational Focus
  10. 10. Contact me! Dr. Jörg Klukas • XING: https://www xing com/profile/Joerg KlukasXING: https://www.xing.com/profile/Joerg_Klukas • Facebook: http://www.facebook.com/home.php?#!/joerg.klukas • Slideshare: http://www.slideshare.net/pludoni • Twitter: http://twitter com/pludoniTwitter: http://twitter.com/pludoni • Email: joerg.klukas@pludoni.de International Human Resources Management, Dr. Jörg Klukas 10

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