Intercultural Challenges and Diversity

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Intercultural Diversity - Human Resources Management

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Intercultural Challenges and Diversity

  1. 1. Dr. Jörg Klukas 约克 可如卡斯 博士 Lan, Lixiu 蓝丽 Multicultural Challenges http://www.flickr.com/photos/angela7/2277664035/sizes/l/ Human Resources Management
  2. 2. About Me Collectivism Individualism Chi F ji P i F hChina Fujian Province Fuzhou Guyu road 19# Lan, Lixiu Lixiu Lan Zwickauer Straße 01187 D d G International Human Resources Management, Dr. Jörg Klukas 01187 Dresden Germany
  3. 3. SHARE YOUR EXPERIENCE WITH Raluca MULTI-CULTURAL International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu
  4. 4. Intercultural– It’s not so easy ... I feel cold! I feel sick!
  5. 5. … „Everything is different “ Other traditions, customs, roles, concepts, taboos, etc. unhappy Intercultural works! “Culture ” is more than in bookIntercultural works! than in book Insecurity& Nervousness Overcoming language barriers Nervousness I feel cold! I feel sick!
  6. 6. WHAT IS CULTURE /WHAT IS CULTURE / MULTICULTURAL International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu
  7. 7. Patterns of Culture-- Horizontal • Patterns of thought – common ways of thinking • Patterns of behavior – common ways of behaving, from ways of speaking to ways ofg, y p g y conducting commerce and industry, P tt f tif t f• Patterns of artifacts – common ways of manufacturing and using material things • Imprints in nature – the long lasting imprints left by a group in the natural surroundingsy g p g International Human Resources Management, Dr. Jörg Klukas/Lan, lixiu
  8. 8. Manifestations of Culture--Vertical International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu http://blog.sylvainliege.com/2009/03/30/cross-cultural-business-who-am-i-really-dealing-with/
  9. 9. Values Across Cultures • Saudi Arabia • Islam • Yemen • IslamIslam • Hospitality • Cleanliness Islam • Self-Respect & Honor • Family • India • Family Lineage • Supernatural Guidance • China • Unity • HarmonySupernatural Guidance • Remaining castes • Maori(New Zealand) Harmony • Family • German • Land • Kinship • Education International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu
  10. 10. Beliefs and Values Criteria for success • Shareholders • Customers • employees What is management? • People-orientedValuesBeliefs • Task-oriented The right person for the job • Hire what kind ofHire what kind of people International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu
  11. 11. How to educate the kinder? • "Because you know in our country...it's not one person • "kids are encouraged to be independent, kids are allowed that really teaches you, it's the whole village. It's the whole village, everybody. You “ to talk back to parents. They are allowed to have their own opinion, choice. Many parents fknow, it involves everybody.“ • 三人行,必我我师 confuse talking back with disobedience. It is good to obey with understanding, not b f t l F When I walk along with two others, they may serve me as my teachers. -- Confucius because of control. For children, having choice and being allowed to communicate is verycommunicate is very important. A child talking back is not necessarily being rude, but just giving his/her, j g g opinion." International Human Resources Management, Dr. Jörg Klukas
  12. 12. How does culture shape perception?p p On November 14, 1991, On October 31, 1991,, , Thomas McIlvane, a postal worker of Irish descent, entered his office and shot his supervisors several co On October 31, 1991, Gang Lu, a Chinese graduate student studying physics in N. America, t d hi d t t dhis supervisors, several co- worker and then himself. Having recently lost his job, and an appeal of that entered his department and shot his advisor and several students, and then himself. Having recently lost an decision was handled by his supervisor, he was unable to find a new job. g y award competition, and an appeal of that decision was handled by his advisor, he was unable to find a jobwas unable to find a job. International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu
  13. 13. Culture and Perceptionsp American students Chinese studentsAmerican students emphasized personal causes • he was mentally Chinese students emphasized situational causes • American movies that• he was mentally unbalanced • he had personality problems • American movies that glorify revenge • the failure of the adviser or supervisor have top p respond to the murder International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu
  14. 14. Source: http://blog.chinatells.com/2010/08/4575 International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu
  15. 15. Multicultural • Global Village Information sharing Eating habits, dress M l i P The world is getting • Melting Pot People from many different origins living in big cities, e.g. Berlin getting smaller? • Distinct CulturalDistinct Cultural fragments Chinatown Italy Town Turkey street • Competitive language and culture International Human Resources Management, Dr. Jörg Klukas and culture Restaurant menu http://www.slideshare.net/sinauonline/managing-across-cultures-4401789?from=share_email
  16. 16. The Presence and Power of Culture • Technological development • Economical developmentdevelopment • Managerial developmentdevelopment Convergence Fragmentation International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu
  17. 17. The Presence and Power of Culture • Technological development • Reassertion of local values and beliefs • Economical development • Developing cultural specific style of The Presence and Power ofdevelopment • Managerial development p y management • Different practices and Power of Culture development Different practices between countries Convergence Fragmentation International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu
  18. 18. Cultural Stereotypeyp Who are they? French Indian British International Human Resources Management, Dr. Jörg Klukas
  19. 19. Germanyy • Leather Pants • Fast cars and highways• Fast cars and highways • National Socialism • Quality "Made in Germany“Quality Made in Germany • Badly dressed tourists • Punctuality • Serious and no humor International Human Resources Management, Dr. Jörg Klukas
  20. 20. Typical Germanyp I follow my own interests and goals I decide about I am different from and goals, I decide about my life as independent as possible When I make a bad decisions, I have to bear the all other people I have to bear the consequences myself I am focus on my goals, my plans, my experience and my story. I can do what I want and what I think is right. I am the center I can make my life happy as I want, th l d ’t j d it International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu of my life other people don’t judge it.
  21. 21. MovieGermany Electronic y USA EngineersJapan Accountant P f USA ProfessorUK International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu
  22. 22. Cultural Stereotypeyp New stereotype Stereotype as Nega yp a start point ative Updating Information New inputPrejudice, narrow mindedness, misinformation & Checking and rechecking hurting Helping process new information Effective way of using stereotypes Positive International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu
  23. 23. WHAT ARE THE PROBLEMS FOR Carolin A FOREIGNER TO LIVE AND WORK IN GERMANY? International Human Resources Management, Dr. Jörg Klukas/Lan, Lixiu 23
  24. 24. WHICH ASPECTS ARE Sybille IMPORTANT FOR AN INTEGRATION OF IMMIGRANTS? International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu
  25. 25. Foreigners in Germanyg y • Punctual hurry • Not talk about• Punctual hurry • Not talk about Step 3: • Discrete • Well Prepared • Not to be in a • Faithful • Respect rules and order private life and salary • … • Discrete • Well Prepared • Not to be in a • Faithful • Respect rules and order private life and salary • … Step 2: • Hard working • Professional D di • Punctual • Cautious I fl ibl • Efficient • Not very emotional D di • Hard working • Professional D di • Punctual • Cautious I fl ibl • Efficient • Not very emotional D di Step 2: H d ki C tiH d ki C ti • Demanding • Well Organized • Inflexible • Determined • Demanding• Demanding • Well Organized • Inflexible • Determined • Demanding Step 1: • Hard working • Reliable • Punctual • Self sufficient • Cautious • Inflexible • Don’t like to disturb or be disturbed • Hard working • Reliable • Punctual • Self sufficient • Cautious • Inflexible • Don’t like to disturb or be disturbed International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu • Self-sufficient be disturbed• Self-sufficient be disturbed
  26. 26. MULTICULTURAL IN GERMANY, Anja , FAILED OR SUCCESSFUL? WHY? International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu
  27. 27. CULTURE IN ASIACULTURE IN ASIA International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu
  28. 28. ASIA PREDICTION Source: Managing the diversity in Asia- Professionalism in doing business internationally Prof. Dr. Hora Tjitra, Zhejiang University
  29. 29. Source: Managing the diversity in Asia- Professionalism in doing business internationally Prof. Dr. Hora Tjitra, Zhejiang University
  30. 30. Source: Managing the diversity in Asia- Professionalism in doing business internationally Prof. Dr. Hora Tjitra, Zhejiang University
  31. 31. Source: Managing the diversity in Asia- Professionalism in doing business internationally Prof. Dr. Hora Tjitra, Zhejiang University
  32. 32. Source: Managing the diversity in Asia- Professionalism in doing business internationally Prof. Dr. Hora Tjitra, Zhejiang University
  33. 33. Chindia- the next global superpower…?g p p International Human Resources Management, Dr. Jörg Klukas
  34. 34. International Human Resources Management, Dr. Jörg Klukas
  35. 35. THE DIFFERENCE Relationship 关系 (1. Between employee and employer) THE DIFFERENCE BETWEEN GERMANY AND CHINACHINA International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu
  36. 36. Opinion-意见p 意见 Source: designed by Liu YoungSource: designed by Liu Young International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu
  37. 37. The Boss-领导领导 International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu
  38. 38. THE DIFFERENCE Relationship 关系 (2. Between Friends) THE DIFFERENCE BETWEEN GERMANY AND CHINACHINA International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu
  39. 39. Three meals a day-三餐y 餐 International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu
  40. 40. What‘s Trendy-时尚y 时尚 International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu
  41. 41. Contacts-人际关系人际关系 • Friends • 6 degree International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu
  42. 42. THE DIFFERENCE Relationship 关系 (3. Between Family) THE DIFFERENCE BETWEEN GERMANY AND CHINACHINA International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu
  43. 43. The Child-孩子孩子 International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu
  44. 44. Elderly day life-老年人的日常生活y y 年人的日常 活 International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu
  45. 45. Handling of Problems-处理问题g 处理问题 International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu
  46. 46. Anger-对待愤怒g 对待愤怒 International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu
  47. 47. Moods and Weather-心情与天气情与天气 International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu
  48. 48. Punctuality-准时y 准时 International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu
  49. 49. In the Restaurant-餐厅餐厅 celebrate the festival International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu
  50. 50. International Human Resources Management, Dr. Jörg Klukas
  51. 51. Party-聚会y 聚会 International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu
  52. 52. Queue When Waiting-排队Queue When Waiting-排队 • Who come first, who serve first—short of the resourceresource International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu
  53. 53. International Human Resources Management, Dr. Jörg Klukas
  54. 54. Sundays on the Road-周日街景y 周日街景 Sunday and holiday most shops open International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu
  55. 55. Way of Life-生活方式y 活方 International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu
  56. 56. Transportation-交通工具p 交通 具 • Auto and bike in beijing International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu
  57. 57. Traveling-旅游g 旅游 • What the vacation mean to you? International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu
  58. 58. International Human Resources Management, Dr. Jörg Klukas
  59. 59. Others-其它其 Speed of construction OrderOrder Detail Take care everyone/take care of the importantTake care everyone/take care of the important International Human Resources Management, Dr. Jörg Klukas/Lan,lixiu
  60. 60. Contact me! Dr. Jörg Klukas • XING: https://www xing com/profile/Joerg KlukasXING: https://www.xing.com/profile/Joerg_Klukas • Facebook: http://www.facebook.com/home.php?#!/joerg.klukas • Slideshare: http://www.slideshare.net/pludoni • Twitter: http://twitter com/pludoniTwitter: http://twitter.com/pludoni • Email: joerg.klukas@pludoni.de International Human Resources Management, Dr. Jörg Klukas 60

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