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7. People Results  7b. Performance Indicators
Outline <ul><li>Introduction People Result </li></ul><ul><li>Introduction Performance Indicators </li></ul><ul><li>Aims </...
1. Introduction People Result <ul><li>people provide the skills and competencies to make an organisation work </li></ul><u...
1. Introduction People Result <ul><li>People Results are very important to understand where and how to improve your people...
2. Introduction Indicators <ul><li>independent internal measures of the performance of the employees within an organisatio...
2. Introduction Indicators <ul><li>indicators show how well the employees perform </li></ul><ul><li>can help to predict fu...
3. Aims <ul><li>“ Grow Your People, Grow Your Business” </li></ul><ul><li>prediction of employee’s impact on perception (7...
3. Linkages December 12, 2010 HRM Presentation Anja Nicklich http://www.efqm.org/en/tabid/132/default.aspx
4. Linkages <ul><li>Processes, Products and Services (   5) </li></ul><ul><ul><li>Leadership (   1) </li></ul></ul><ul><...
5. International Prospective <ul><li>result - oriented society </li></ul><ul><li>a constant state of change </li></ul><ul>...
6. Approaches <ul><li>5 sections: </li></ul><ul><li>involvement and engagement </li></ul><ul><ul><li>commitment, trust and...
6. Approaches <ul><li>training and career development </li></ul><ul><ul><li>possibility to grow and to learn </li></ul></u...
6. Approaches <ul><li>Examples: </li></ul><ul><li>number of given trainings </li></ul><ul><li>employee surveys </li></ul><...
7. RADAR System <ul><li>Employee survey </li></ul><ul><li>Questioning of all employees of an organisation </li></ul>Decemb...
December 12, 2010 HRM Presentation Anja Nicklich <ul><li>- selection of the questions </li></ul><ul><li>build up an survey...
<ul><li>“ In business, results matter…. </li></ul><ul><li>and we believe that people make the difference. So, investing wi...
THANK YOU VERY MUCH  FOR YOUR ATTENTION Any questions?
Sources <ul><li>http://sites.google.com/site/myfirststepwithefqmmodel2010/home/7-people-results </li></ul><ul><li>http://w...
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Efqm 7b anja nicklich

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Efqm 7b anja nicklich

  1. 1. 7. People Results 7b. Performance Indicators
  2. 2. Outline <ul><li>Introduction People Result </li></ul><ul><li>Introduction Performance Indicators </li></ul><ul><li>Aims </li></ul><ul><li>Linkages </li></ul><ul><li>International Prospective </li></ul><ul><li>Approaches </li></ul><ul><li>Radar System – Employee Survey </li></ul>December 12, 2010 HRM Presentation Anja Nicklich
  3. 3. 1. Introduction People Result <ul><li>people provide the skills and competencies to make an organisation work </li></ul><ul><li>produce the goods and services </li></ul><ul><li>only satisfied and motivated employees are essential for success </li></ul><ul><li>most important resource of an organisation </li></ul><ul><li> no job satisfaction less productivity </li></ul><ul><li> no innovation </li></ul>December 12, 2010 HRM Presentation Anja Nicklich
  4. 4. 1. Introduction People Result <ul><li>People Results are very important to understand where and how to improve your people management </li></ul><ul><li> have to consider what are fundamental drivers that motivate and satisfy employees (Maslow’s Hierarchy of Needs) </li></ul><ul><li> need of understanding how they act and how they perceive themselves within the hierarchy </li></ul>December 12, 2010 HRM Presentation Anja Nicklich
  5. 5. 2. Introduction Indicators <ul><li>independent internal measures of the performance of the employees within an organisation </li></ul><ul><li>Monitoring </li></ul><ul><li>Understanding </li></ul><ul><li>Prediction </li></ul><ul><li>Improvement </li></ul>December 12, 2010 HRM Presentation Anja Nicklich
  6. 6. 2. Introduction Indicators <ul><li>indicators show how well the employees perform </li></ul><ul><li>can help to predict future performance and perceptions </li></ul><ul><li> leading indicators </li></ul><ul><li>could be measured daily, weekly (quickly) </li></ul>December 12, 2010 HRM Presentation Anja Nicklich
  7. 7. 3. Aims <ul><li>“ Grow Your People, Grow Your Business” </li></ul><ul><li>prediction of employee’s impact on perception (7a.) </li></ul><ul><li>indicators are supposed to be clearly understood referring: </li></ul><ul><ul><li>effectiveness and efficiency of deployment </li></ul></ul><ul><ul><li>achievement of organisation’s strategy, policies and processes </li></ul></ul>December 12, 2010 HRM Presentation Anja Nicklich http://www.people-results.com
  8. 8. 3. Linkages December 12, 2010 HRM Presentation Anja Nicklich http://www.efqm.org/en/tabid/132/default.aspx
  9. 9. 4. Linkages <ul><li>Processes, Products and Services (  5) </li></ul><ul><ul><li>Leadership (  1) </li></ul></ul><ul><ul><li>Strategy (  2) </li></ul></ul><ul><ul><li>People (  3) </li></ul></ul><ul><ul><li>Partnerships & Resources (  4) </li></ul></ul><ul><li>Customers results (  6) </li></ul><ul><li>Society results (  8) </li></ul><ul><li>Key results (  9) </li></ul>December 12, 2010 HRM Presentation Anja Nicklich
  10. 10. 5. International Prospective <ul><li>result - oriented society </li></ul><ul><li>a constant state of change </li></ul><ul><ul><li>new technology </li></ul></ul><ul><ul><li>processes </li></ul></ul><ul><ul><li>strategic direction </li></ul></ul><ul><ul><li>English as world language </li></ul></ul><ul><li>people only part of an organisation which is constant </li></ul><ul><ul><li>reliable, ambitious and unique </li></ul></ul>December 12, 2010 HRM Presentation Anja Nicklich
  11. 11. 6. Approaches <ul><li>5 sections: </li></ul><ul><li>involvement and engagement </li></ul><ul><ul><li>commitment, trust and interest at work </li></ul></ul><ul><ul><li>reward systems </li></ul></ul><ul><li>leadership performance </li></ul><ul><ul><li>clear hierarchy </li></ul></ul><ul><ul><li>known responsibilities </li></ul></ul><ul><li>internal communication </li></ul><ul><ul><li>communication channels within an organisation </li></ul></ul>December 12, 2010 HRM Presentation Anja Nicklich
  12. 12. 6. Approaches <ul><li>training and career development </li></ul><ul><ul><li>possibility to grow and to learn </li></ul></ul><ul><ul><li>Employee Lifecycle Program </li></ul></ul><ul><ul><li>working abroad </li></ul></ul><ul><li>target setting, competency and performance management </li></ul><ul><ul><li>strategy is known by every employee </li></ul></ul><ul><ul><li>everyone knows what, when and how to do </li></ul></ul>December 12, 2010 HRM Presentation Anja Nicklich
  13. 13. 6. Approaches <ul><li>Examples: </li></ul><ul><li>number of given trainings </li></ul><ul><li>employee surveys </li></ul><ul><li>sickness </li></ul><ul><li>absenteeism </li></ul><ul><li>grievance </li></ul><ul><li>defects </li></ul><ul><li>staff turnover </li></ul>December 12, 2010 HRM Presentation Anja Nicklich
  14. 14. 7. RADAR System <ul><li>Employee survey </li></ul><ul><li>Questioning of all employees of an organisation </li></ul>December 12, 2010 HRM Presentation Anja Nicklich
  15. 15. December 12, 2010 HRM Presentation Anja Nicklich <ul><li>- selection of the questions </li></ul><ul><li>build up an survey </li></ul><ul><li>select members for an </li></ul><ul><li>evaluation team </li></ul>1.) 4.) 3.) 2.) <ul><li>implementation </li></ul><ul><li>of the survey </li></ul><ul><li>evaluation of the results </li></ul><ul><li>distribution of the </li></ul><ul><li>results to every </li></ul><ul><li>employee </li></ul><ul><li>evaluation of the </li></ul><ul><li>questions </li></ul><ul><li>build up new ideas </li></ul>http://www.efqm.org/en/Home/aboutEFQM/TheEFQMExcellenceModel/RADAR/tabid/171/Default.aspx
  16. 16. <ul><li>“ In business, results matter…. </li></ul><ul><li>and we believe that people make the difference. So, investing wisely in your people is an investment in your business results. “ </li></ul>December 12, 2010 HRM Presentation Anja Nicklich http://www.people-results.com/
  17. 17. THANK YOU VERY MUCH FOR YOUR ATTENTION Any questions?
  18. 18. Sources <ul><li>http://sites.google.com/site/myfirststepwithefqmmodel2010/home/7-people-results </li></ul><ul><li>http://www.people-results.com/solutions.html </li></ul><ul><li>http://www.people-results.com/ </li></ul>December 12, 2010 HRM Presentation Anja Nicklich

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