Efqm 7a raluca maria angelescu


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Efqm 7a raluca maria angelescu

  1. 1. 7a. Perceptions<br />7.People Results<br />IB Student Raluca-Maria Angelescu<br />
  2. 2. Outline<br />1.What`s behind the topic?<br />2. Perception measures<br />3. Approches<br />4. Linkages<br />5. Conclusion<br />IB Student Raluca-Maria Angelescu<br />
  3. 3. People Results<br />One of the 9 criteria of the Business Excellence Model<br />“Result” criteria<br />“Enabler” criteria cover what an organisation should do<br />“Result” criteria cover what the organisation achieves<br />IB Student Raluca-Maria Angelescu<br />
  4. 4. People results-Definition<br />7. People Results-Definition This criterion examines the levels of performance the business is achieving in terms of employee satisfaction, and performance.<br />7a. Perception Measures<br />7b. Performance Indicators.<br />Excellent organisations comprehensively measure and achieve outstanding results with respect to their people.<br />IB Student Raluca-Maria Angelescu<br />
  5. 5. Categories of measures<br />Within the EFQM Excellence Model, two categories of measures are identified:<br /> <br />Perception Measures: People’s perception of the organisation.<br />Performance Measures: the internal ones used by the organisation to monitor, understand, predict and improve the performance of the organisation’speople and to predict their perceptions. <br />IB Student Raluca-Maria Angelescu<br />
  6. 6. Perception Measures<br />Perception is basically the opinion of an individual or group. Perception is generally obtained from surveys, focus groups, vendor ratings, compliments, complaints etc. <br />Perception measures for people results may include job security, empowerment, opportunity to learn, recognition, work environment etc.<br />IB Student Raluca-Maria Angelescu<br />
  7. 7. People perceptions<br />2 main factors:<br />MOTIVATION<br />SATISFACTION<br />Although inter-relateddifferent consequences<br />IB Student Raluca-Maria Angelescu<br />
  8. 8. Importance<br />essential to success<br />inspiration, creativity, vision and motivation<br />necessary skills and competencies<br />labour<br /> major/ the most important resource that an organisation has<br />no job satisfaction (motivation, enthusiasm, commitment) no productivity<br />IB Student Raluca-Maria Angelescu<br />
  9. 9. How do we know what people think?<br />Many sources:<br /><ul><li>Rating scales
  10. 10. Surveys
  11. 11. Focus groups
  12. 12. Interviews
  13. 13. Structured appraisals</li></ul>IB Student Raluca-Maria Angelescu<br />
  14. 14. Rating scales<br />Most commonly used<br />Refer to:<br /><ul><li>Rate of pay
  15. 15. Responsibilities
  16. 16. Variety of tasks
  17. 17. Oppotunities
  18. 18. Co-workers</li></ul>IB Student Raluca-Maria Angelescu<br />
  19. 19. Surveys<br />Definition:<br />a: to examine a condition, situation, or value <br />b: to ask (someone) in order to collect data for the analysis of some aspect of a group,area ar an organisation<br />(http://www.merriam-webster.com/dictionary/survey)<br />The key requirements are: <br />Confidentiality <br />Anonymity <br />IB Student Raluca-Maria Angelescu<br />
  20. 20. Focus groups<br />form of qualitative research<br />organised in group<br />perceptions, opinions, beliefs, attitudes<br /><ul><li>Gathering opinions
  21. 21. Encouraging discussions
  22. 22. Oppotunity to learn more
  23. 23. Interract easily</li></ul>IB Student Raluca-Maria Angelescu<br />
  24. 24. Structured appraisals<br />assessment of employees' performance, contribution and professional needs.<br />Identifying needs <br />Clear understanding of the effectiveness, from the people`s perspective<br />Recognise and acknowledge individuals contribution<br />IB Student Raluca-Maria Angelescu<br />
  25. 25. Linkages to other criteria<br />how you manage your people<br />how you implement your strategy<br />how you manage your processes<br />“Enabler” criteria<br />IB Student Raluca-Maria Angelescu<br />
  26. 26. Conclusion<br />IB Student Raluca-Maria Angelescu<br />You need to know how people feel, behave and perform in your organisation. <br /><ul><li>increase productivity
  27. 27. solve issues
  28. 28. celebrate achievements</li></ul>Essential part of the delivery of your strategy. <br />
  29. 29. Thank you for your attention!<br />IB Student Raluca-Maria Angelescu<br />
  30. 30. Sources<br />http://sites.google.com/site/myfirststepwithefqmmodel2010/home/7-people-results<br />http://www.emeraldinsight.com/journals.htm?articleid=1463563&show=html<br />en.wikipedia.org/wiki/Focus_Groups<br />http://www.efqm.org/en/Home/aboutEFQM/TheEFQMExcellenceModel/tabid/132/Default.aspx<br />IB Student Raluca-Maria Angelescu<br />
  31. 31. Pictures<br />http://www.themarketresearchpodcast.com/2008/11/17/focus-groups-in-b2b-research-1-of-2/<br />http://www.peaksurveys.com/<br />http://www.velaro.com/features/surveys/<br />http://www.internetmarketinginc.com/blog/your-first-marketing-challenge-the-job-interview/<br />http://www.saferpak.com/business_excellence.htm<br />http://artpetty.com/leadership-and-the-project-manager/chapter-11/<br />http://linked2leadership.com/2010/07/05/leading-from-behind/<br />http://www.personneltoday.com/articles/2007/02/06/39162/employee-engagement-building-an-employee-satisfaction.html<br />IB Student Raluca-Maria Angelescu<br />