Art and science of communication 7 2

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Art and science of communication 7 2

  1. 1. The Art and Science of Communication
  2. 2. Persuasion: • Rapport • Pacing • Active Listening Basics: • Emotional Intelligence • 4 Styles • Nonverbal Situational: • Written & Digital • Meetings • Feedback A Four-Part Model of Engaging Communication: Conflict: • Positive Conflict • Negotiations • Nonviolent Communication
  3. 3. “The way that we communicate with each other determines the quality of our lives.”
  4. 4. What is your greatest STRENGTH? What is your biggest CHALLENGE? What is your ACTION PLAN?
  5. 5. Interpersonal Red Flags 1. Weak handshake 2. Nervous giggle 3. Apologizing 4. Closed Posture 5. Weak eye contact 6. Nervous gestures 7. Volume 8. Extensive vocal pauses
  6. 6. The Three Vs 1. Verbal ____ % 2. Vocal ____ % 3. Visual ____ %
  7. 7. National Seminars Group
  8. 8. Three Sensory Patterns
  9. 9. http://www.youtube.com/watch?v=DVr9n342RSA&feature=related http://www.youtube.com/watch?v=rqhSWI4-hnA&feature=fvwrel http://www.youtube.com/watch?v=_U9RfxYR5XA&feature=relmfu
  10. 10. Building Rapport
  11. 11. What Is Mirroring/ Pacing? 1. Posture and breathing pattern 2. Tone of voice 3. Key words and phrases Pacing = Matching another’s verbal and nonverbal communication by mirroring
  12. 12. The Nonverbal Advantage
  13. 13. Mind Reading … or Body Language?
  14. 14. PARAPHRASE Restate what was said in your own words SUMMARIZE Pull together the main points of a speaker QUESTION Challenge speaker to think further, clarifying both your and their understanding
  15. 15. Challenging Communication
  16. 16. http://employeesworld.com/2011/07/how-to-improve-communication-skills/ Facing Conflict? Ask Yourself: “Would I rather be right, or would it be easier in the long run to get along with this person?”
  17. 17. Non-Violent Communication When you ______ State facts, issues, and behaviors I feel _________ State a feeling, not a thinking descriptor.Avoid personalities and labels. Because _________ Describe the effect or impact. Would you consider _______. Fair request http://www.youtube.com/watch?v=CTb-GeUFbOk&feature=rellist&playnext=1&list=PL50221B66BA743DE4
  18. 18. http://www.youtube.com/watch?v=2iVmJvmgrNo
  19. 19. Non Violent Communication http://www.scribd.com/doc/2388154/My- NVC-Handout
  20. 20. The training really begins… When you put it into ACTION!
  21. 21. Michael Leahey

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