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Culture
Our culture is our company!
“Every future success or failure is a direct
result of the culture you maintain.”
- Jeff Cates
In the beginning…
…there was an idea.
It was kicked and rolled around, viewed
from every angle for flaws, and it passed
the test.
In the beginning…
The idea was shared and the team grew,
from that point the vision was born.
In the beginning…
From the vision formed a mission and a valid
business plan.
In the beginning…
At the precipice of becoming a true
business, four team members came
together to form the foundation of a culture
that would make the company more than
just a “start-up” business.
In the beginning…
It would create a company that people
wanted to work for, a company that was
successful because it’s employees were
excited and engaged.
In the beginning…
A company that thought the status quo of
company culture had outlived its usefulness,
if it ever was useful.
It would be built upon a set of idealistic
CORE VALUES.
What We Value
• Integrity First
• Service Before Self
• Excellence In All We Do
• Commitment To All Involved
• Do Right
• Be Remarkable
From this core list, the direction of our
culture is set.
Culture
We know why we exist.
We hire exceptional people.
We promote balance between work and personal life.
We value logic, common sense, and sound judgment.
We value simplicity and transparency.
We value communication and honesty.
We expect everyone to treat the company as their own.
Why We Exist
To create a fanatical fan base who enjoy
our products.
Why We Exist
To create customers who see real value in
our services.
Why We Exist
To link clients and customers in a more
mutually beneficial relationship.
Why We Exist
Every decision we make is a win/win/win for
our clients, customers, AND PlaySav.
Why We Exist
TEAM over self, COMPANY over team,
CUSTOMERS over company.
Why We Exist
Our clients and customers share a unique
balance of importance; one cannot survive
without the other.
Why We Exist
Likewise, PlaySav cannot survive without
providing what is most valuable to both:
EXCELLENCE
We know why we exist.
We hire exceptional people.
We promote balance between work and personal life.
We value logic, common sense, and sound judgment.
We value simplicity and transparency.
We value communication and honesty.
We expect everyone to treat the company as their own.
“Most people have a desire to look for the
exception instead of the desire to become
exceptional.”
-John Maxwell
Exceptional People
Impactful Individuals are honest, open,
remarkable people who exercise sound
judgment, are great communicators and
who are willing to work hard and take risks.
Exceptional People
These exceptional people share their full
value and ownership of the organization
and the culture we maintain.
Exceptional People
Exceptional People…
act with integrity.
take a service oriented approach to business.
seek and are committed to excellence.
find strength in their team.
Exceptional People
We hire exceptional people who are
excited and motivated to work for the
company, help maintain its culture and
achieve its goals.
Exceptional People
We couldn’t say it any better than Netflix…
We believe and subscribe to the idea that
a great workplace is a result of
stunning colleagues.
Exceptional People
We believe the more talent we have, the
more we can accomplish.
Exceptional People
We will do without an employee rather than
make a questionable hire.
Exceptional People
We believe in rewarding high performance
individuals, and removing low performing
individuals.
Exceptional People
You become the average of the five
people you hang out with.
Exceptional People
We believe team members should receive
immediate feedback as opposed to annual
reviews.
(At any point every team member should know how they‟re
doing in the PlaySav environment.)
Exceptional People
Our company values are shown by who
gets rewarded, promoted, or let go; and
are demonstrated by the behaviors and
skills that are valued in fellow team
members.
Exceptional People
We believe that paying top of market is
core to our high performance culture.
Exceptional People
One exceptional team member will get
more done and cost less than two
adequate team members.
Exceptional People
We encourage our team members to know
their market value.
Exceptional People
We understand that PlaySav and its culture
are not for everybody.
Exceptional People
We ask all potential hires the following four
questions:
How they answer determines whether or not the can work at PlaySav.
Exceptional People
Question One:
How are you going to be an exceptional
team member?
Exceptional People
Question Two:
Is this company and its culture a good fit for
you?
Exceptional People
Question Three:
Can you step up, get on board and make a
positive difference right away in this
company?
Exceptional People
Question Four:
How will you be a game changer for this
company?
Exceptional People
We ask these questions because we
understand that you are only as strong as
your weakest link.
Exceptional People
We are committed to building and
maintaining a cohesive Leadership Team.
Exceptional People
We expect our managers to be inspiring
leaders, passionate coaches and tireless
supporters.
We expect our managers to be
EXCEPTIONAL.
We know why we exist.
We hire exceptional people.
We promote balance between work and personal life.
We value logic, common sense, and sound judgment.
We value simplicity and transparency.
We value communication and honesty.
We expect everyone to treat the company as their own.
“I believe that being successful means
having a balance of success stories across
the many areas of your life. You can't truly
be considered successful in your business
life if your home life is in shambles.”
-Zig Ziglar
Balance
We promote balance between work and
personal life as these clearly impact each
other.
Balance
As long as your work gets done, formal
tracking of time off and hours in the office
will not be necessary.
Impact will be.
Balance
Meeting with your team is required.
Collaboration is vital to our success.
Our strength is our team.
Balance
Work when you’re at work, leave when
you’re done.
Remarkable results are what matters.
See “Gibbs Rule Number 11”
Balance
Great work as opposed to hours worked is
key to happy team members, and an
extraordinary work environment.
We know why we exist.
We hire exceptional people.
We promote balance between work and personal life.
We value logic, common sense, and sound judgment.
We value simplicity and transparency.
We value communication and honesty.
We expect everyone to treat the company as their own.
“The three great essentials to achieve
anything worthwhile are, first, hard work;
second, stick-to-itiveness;
third, common sense.”
-Thomas Edison
What We Value
Logic and common sense work better than
formal policies.
We don‟t penalize the many for the mistakes of the few.
What We Value
We hire and retain the individuals who can
act like adults and use good judgment.
What We Value
Mistakes will be made, but it’s how we
respond and rapidly recover from those
mistakes that matters.
Some mistakes bring serendipity.
What We Value
We strive not to make the same mistake
twice.
Measure twice, cut once.
Cates Rule Number 1
What We Value
Smart Behavior = Better Decisions
What We Value
Imperfect, controversial decisions are better
than no decision at all.
Every decision we make is a win/win/win for our clients, customers, AND PlaySav.
What We Value
“Successful people make decisions quickly,
and change them slowly, if at all.”
- Napoleon Hill
What We Value
Everyone is responsible for ensuring that we
live our values.
What We Value
We are never done…
growing
learning
evaluating
adapting
risking
evolving
We know why we exist.
We hire exceptional people.
We promote balance between work and personal life.
We value logic, common sense, and sound judgment.
We value simplicity and transparency.
We value communication and honesty.
We expect everyone to treat the company as their own.
“If you can't explain it to a six year old, you
don't understand it yourself.”
-Albert Einstein
What We Value
Simplicity beats complexity and gives us
competitive advantage.
We understand “simple” and “easy” are two different things.
What We Value
Adding complexity is natural; maintaining
simplicity requires consistent, focused effort.
What We Value
Transparency and feedback loops are
important in order to maintain simplicity.
What We Value
Refactoring must occur on a regular basis to
prevent complexity from creeping in.
What We Value
Growth and Change HAPPENS.
There is no growth without change, pain,
discomfort and risk.
What We Value
Staying light-footed and innovative is
paramount to our success.
We know why we exist.
We hire exceptional people.
We promote balance between work and personal life.
We value logic, common sense, and sound judgment.
We value simplicity and transparency.
We value communication and honesty.
We expect everyone to treat the company as their own.
“Trust is the glue of life. It's the most essential
ingredient in effective communication. It's
the foundational principle that holds all
relationships.”
-Stephen Covey
What We Value
We believe that communication and
honesty is vital to a healthy culture…
even when it hurts.
What We Value
Our vision, values, goals and culture are
over-communicated to all involved.
What We Value
Clarity of decisions and company
information are disseminated to everyone.
What We Value
We believe in transparency and know it’s
fundamental to any successful enterprise.
Protect info when it’s legally required, or it’s not yours to share.
What We Value
We equally share the responsibility to listen,
understand, give input and feedback in
areas in which we are involved.
Silent dissent is not allowed here.
What We Value
Engage in honest dialogue and trust your
team members.
Our strength is our team.
What We Value
Not all conflict is bad.
The key: Setting personal feelings aside.
What We Value
Healthy conflict can be constructive and
help the team grow, thereby creating the
best solution for the company.
What We Value
Success is gained by sharing knowledge;
not by hoarding it.
We know why we exist.
We hire exceptional people.
We promote balance between work and personal life.
We value logic, common sense, and sound judgment.
We value simplicity and transparency.
We value communication and honesty.
We expect everyone to treat the company as their own.
"The price of greatness is responsibility."
- Winston Churchill
Our Company
We want all of our team members to treat
this company as if it were their own.
- Responsible with finances
- Responsible with time off
Our Company
In everything we do, we remind ourselves
that the health of our company depends on
everyone treating it as if it were their own.
Our Company
We ask everyone to follow this simple rule when
spending company money. Ask yourself:
“Would I spend my own money this way?”
We value logic, common sense, and sound judgment.
Our Company
We ask everyone to follow this simple rule when
taking time off. Ask yourself:
“Does my time away hinder the team from
accomplishing its goals?”
We promote balance between work and personal life.
We value logic, common sense, and sound judgment.
Our Company
Take ownership and responsibility for your
company and your actions.
We expect everyone to treat the company as their own.
Our Company
This will create an environment in which
there is mutual respect between all team
members, and in which all team members
are consistently looking out for the best
interest of their company.
TEAM over self, COMPANY over team,
CUSTOMERS over company.
Our Company
We believe we will accomplish
EXTRAORDINARY AMBITIONS
through open communication,
transparency, sound judgment, hard work
by exceptional people, and a balance
between work and private life.
“Every winning team is made up of
effective, impactful individuals who share a
common culture and goal, understanding
that „well done‟ is always better than „well
said.‟”
-Jeff Cates
We know why we exist.
We hire exceptional people.
We promote balance between work and personal life.
We value logic, common sense, and sound judgment.
We value simplicity and transparency.
We value communication and honesty.
We expect everyone to treat the company as their own.
Giving Back
We truly believe our culture is key to our
success, and our ability to give back is in
direct proportion to that success.
Giving Back
From the inception of PlaySav, we have
pledged to make an impact in the
epidemic known as global starvation.
Giving Back
There are approximately 800 million people,
globally, at a level of starvation.
Some 18,000 people die every single day.
That‟s like the entire population of Fresno, California dying
every single month from being hungry.
Giving Back
This is unacceptable!
We believe that if someone has the ability
to do something when something is wrong,
they also have a responsibility to do
something about it.
Giving Back
We have taken on this responsibility and have created
a philanthropic foundation to help feed the starving
people of the world.
“Life is a gift, and it offers us the privilege,
opportunity, and responsibility to give
something back by becoming more.”
- Anthony Robbins

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PlaySav Culture

  • 1. Culture Our culture is our company!
  • 2. “Every future success or failure is a direct result of the culture you maintain.” - Jeff Cates
  • 3. In the beginning… …there was an idea. It was kicked and rolled around, viewed from every angle for flaws, and it passed the test.
  • 4. In the beginning… The idea was shared and the team grew, from that point the vision was born.
  • 5. In the beginning… From the vision formed a mission and a valid business plan.
  • 6. In the beginning… At the precipice of becoming a true business, four team members came together to form the foundation of a culture that would make the company more than just a “start-up” business.
  • 7. In the beginning… It would create a company that people wanted to work for, a company that was successful because it’s employees were excited and engaged.
  • 8. In the beginning… A company that thought the status quo of company culture had outlived its usefulness, if it ever was useful. It would be built upon a set of idealistic CORE VALUES.
  • 9. What We Value • Integrity First • Service Before Self • Excellence In All We Do • Commitment To All Involved • Do Right • Be Remarkable
  • 10. From this core list, the direction of our culture is set. Culture
  • 11. We know why we exist. We hire exceptional people. We promote balance between work and personal life. We value logic, common sense, and sound judgment. We value simplicity and transparency. We value communication and honesty. We expect everyone to treat the company as their own.
  • 12. Why We Exist To create a fanatical fan base who enjoy our products.
  • 13. Why We Exist To create customers who see real value in our services.
  • 14. Why We Exist To link clients and customers in a more mutually beneficial relationship.
  • 15. Why We Exist Every decision we make is a win/win/win for our clients, customers, AND PlaySav.
  • 16. Why We Exist TEAM over self, COMPANY over team, CUSTOMERS over company.
  • 17. Why We Exist Our clients and customers share a unique balance of importance; one cannot survive without the other.
  • 18. Why We Exist Likewise, PlaySav cannot survive without providing what is most valuable to both: EXCELLENCE
  • 19. We know why we exist. We hire exceptional people. We promote balance between work and personal life. We value logic, common sense, and sound judgment. We value simplicity and transparency. We value communication and honesty. We expect everyone to treat the company as their own.
  • 20. “Most people have a desire to look for the exception instead of the desire to become exceptional.” -John Maxwell
  • 21. Exceptional People Impactful Individuals are honest, open, remarkable people who exercise sound judgment, are great communicators and who are willing to work hard and take risks.
  • 22. Exceptional People These exceptional people share their full value and ownership of the organization and the culture we maintain.
  • 23. Exceptional People Exceptional People… act with integrity. take a service oriented approach to business. seek and are committed to excellence. find strength in their team.
  • 24. Exceptional People We hire exceptional people who are excited and motivated to work for the company, help maintain its culture and achieve its goals.
  • 25. Exceptional People We couldn’t say it any better than Netflix… We believe and subscribe to the idea that a great workplace is a result of stunning colleagues.
  • 26. Exceptional People We believe the more talent we have, the more we can accomplish.
  • 27. Exceptional People We will do without an employee rather than make a questionable hire.
  • 28. Exceptional People We believe in rewarding high performance individuals, and removing low performing individuals.
  • 29. Exceptional People You become the average of the five people you hang out with.
  • 30. Exceptional People We believe team members should receive immediate feedback as opposed to annual reviews. (At any point every team member should know how they‟re doing in the PlaySav environment.)
  • 31. Exceptional People Our company values are shown by who gets rewarded, promoted, or let go; and are demonstrated by the behaviors and skills that are valued in fellow team members.
  • 32. Exceptional People We believe that paying top of market is core to our high performance culture.
  • 33. Exceptional People One exceptional team member will get more done and cost less than two adequate team members.
  • 34. Exceptional People We encourage our team members to know their market value.
  • 35. Exceptional People We understand that PlaySav and its culture are not for everybody.
  • 36. Exceptional People We ask all potential hires the following four questions: How they answer determines whether or not the can work at PlaySav.
  • 37. Exceptional People Question One: How are you going to be an exceptional team member?
  • 38. Exceptional People Question Two: Is this company and its culture a good fit for you?
  • 39. Exceptional People Question Three: Can you step up, get on board and make a positive difference right away in this company?
  • 40. Exceptional People Question Four: How will you be a game changer for this company?
  • 41. Exceptional People We ask these questions because we understand that you are only as strong as your weakest link.
  • 42. Exceptional People We are committed to building and maintaining a cohesive Leadership Team.
  • 43. Exceptional People We expect our managers to be inspiring leaders, passionate coaches and tireless supporters. We expect our managers to be EXCEPTIONAL.
  • 44. We know why we exist. We hire exceptional people. We promote balance between work and personal life. We value logic, common sense, and sound judgment. We value simplicity and transparency. We value communication and honesty. We expect everyone to treat the company as their own.
  • 45. “I believe that being successful means having a balance of success stories across the many areas of your life. You can't truly be considered successful in your business life if your home life is in shambles.” -Zig Ziglar
  • 46. Balance We promote balance between work and personal life as these clearly impact each other.
  • 47. Balance As long as your work gets done, formal tracking of time off and hours in the office will not be necessary. Impact will be.
  • 48. Balance Meeting with your team is required. Collaboration is vital to our success. Our strength is our team.
  • 49. Balance Work when you’re at work, leave when you’re done. Remarkable results are what matters. See “Gibbs Rule Number 11”
  • 50. Balance Great work as opposed to hours worked is key to happy team members, and an extraordinary work environment.
  • 51. We know why we exist. We hire exceptional people. We promote balance between work and personal life. We value logic, common sense, and sound judgment. We value simplicity and transparency. We value communication and honesty. We expect everyone to treat the company as their own.
  • 52. “The three great essentials to achieve anything worthwhile are, first, hard work; second, stick-to-itiveness; third, common sense.” -Thomas Edison
  • 53. What We Value Logic and common sense work better than formal policies. We don‟t penalize the many for the mistakes of the few.
  • 54. What We Value We hire and retain the individuals who can act like adults and use good judgment.
  • 55. What We Value Mistakes will be made, but it’s how we respond and rapidly recover from those mistakes that matters. Some mistakes bring serendipity.
  • 56. What We Value We strive not to make the same mistake twice. Measure twice, cut once. Cates Rule Number 1
  • 57. What We Value Smart Behavior = Better Decisions
  • 58. What We Value Imperfect, controversial decisions are better than no decision at all. Every decision we make is a win/win/win for our clients, customers, AND PlaySav.
  • 59. What We Value “Successful people make decisions quickly, and change them slowly, if at all.” - Napoleon Hill
  • 60. What We Value Everyone is responsible for ensuring that we live our values.
  • 61. What We Value We are never done… growing learning evaluating adapting risking evolving
  • 62. We know why we exist. We hire exceptional people. We promote balance between work and personal life. We value logic, common sense, and sound judgment. We value simplicity and transparency. We value communication and honesty. We expect everyone to treat the company as their own.
  • 63. “If you can't explain it to a six year old, you don't understand it yourself.” -Albert Einstein
  • 64. What We Value Simplicity beats complexity and gives us competitive advantage. We understand “simple” and “easy” are two different things.
  • 65. What We Value Adding complexity is natural; maintaining simplicity requires consistent, focused effort.
  • 66. What We Value Transparency and feedback loops are important in order to maintain simplicity.
  • 67. What We Value Refactoring must occur on a regular basis to prevent complexity from creeping in.
  • 68. What We Value Growth and Change HAPPENS. There is no growth without change, pain, discomfort and risk.
  • 69. What We Value Staying light-footed and innovative is paramount to our success.
  • 70. We know why we exist. We hire exceptional people. We promote balance between work and personal life. We value logic, common sense, and sound judgment. We value simplicity and transparency. We value communication and honesty. We expect everyone to treat the company as their own.
  • 71. “Trust is the glue of life. It's the most essential ingredient in effective communication. It's the foundational principle that holds all relationships.” -Stephen Covey
  • 72. What We Value We believe that communication and honesty is vital to a healthy culture… even when it hurts.
  • 73. What We Value Our vision, values, goals and culture are over-communicated to all involved.
  • 74. What We Value Clarity of decisions and company information are disseminated to everyone.
  • 75. What We Value We believe in transparency and know it’s fundamental to any successful enterprise. Protect info when it’s legally required, or it’s not yours to share.
  • 76. What We Value We equally share the responsibility to listen, understand, give input and feedback in areas in which we are involved. Silent dissent is not allowed here.
  • 77. What We Value Engage in honest dialogue and trust your team members. Our strength is our team.
  • 78. What We Value Not all conflict is bad. The key: Setting personal feelings aside.
  • 79. What We Value Healthy conflict can be constructive and help the team grow, thereby creating the best solution for the company.
  • 80. What We Value Success is gained by sharing knowledge; not by hoarding it.
  • 81. We know why we exist. We hire exceptional people. We promote balance between work and personal life. We value logic, common sense, and sound judgment. We value simplicity and transparency. We value communication and honesty. We expect everyone to treat the company as their own.
  • 82. "The price of greatness is responsibility." - Winston Churchill
  • 83. Our Company We want all of our team members to treat this company as if it were their own. - Responsible with finances - Responsible with time off
  • 84. Our Company In everything we do, we remind ourselves that the health of our company depends on everyone treating it as if it were their own.
  • 85. Our Company We ask everyone to follow this simple rule when spending company money. Ask yourself: “Would I spend my own money this way?” We value logic, common sense, and sound judgment.
  • 86. Our Company We ask everyone to follow this simple rule when taking time off. Ask yourself: “Does my time away hinder the team from accomplishing its goals?” We promote balance between work and personal life. We value logic, common sense, and sound judgment.
  • 87. Our Company Take ownership and responsibility for your company and your actions. We expect everyone to treat the company as their own.
  • 88. Our Company This will create an environment in which there is mutual respect between all team members, and in which all team members are consistently looking out for the best interest of their company. TEAM over self, COMPANY over team, CUSTOMERS over company.
  • 89. Our Company We believe we will accomplish EXTRAORDINARY AMBITIONS through open communication, transparency, sound judgment, hard work by exceptional people, and a balance between work and private life.
  • 90. “Every winning team is made up of effective, impactful individuals who share a common culture and goal, understanding that „well done‟ is always better than „well said.‟” -Jeff Cates
  • 91. We know why we exist. We hire exceptional people. We promote balance between work and personal life. We value logic, common sense, and sound judgment. We value simplicity and transparency. We value communication and honesty. We expect everyone to treat the company as their own.
  • 92. Giving Back We truly believe our culture is key to our success, and our ability to give back is in direct proportion to that success.
  • 93. Giving Back From the inception of PlaySav, we have pledged to make an impact in the epidemic known as global starvation.
  • 94. Giving Back There are approximately 800 million people, globally, at a level of starvation. Some 18,000 people die every single day. That‟s like the entire population of Fresno, California dying every single month from being hungry.
  • 95. Giving Back This is unacceptable! We believe that if someone has the ability to do something when something is wrong, they also have a responsibility to do something about it.
  • 96. Giving Back We have taken on this responsibility and have created a philanthropic foundation to help feed the starving people of the world.
  • 97. “Life is a gift, and it offers us the privilege, opportunity, and responsibility to give something back by becoming more.” - Anthony Robbins