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Thomas Nilsson
thomas@sustainableinteraction.se
Responsible gambling - what direction?
Online
Accessible, fast, fun & risky
The sum is more then it´s parts
Internet gambling (any) 3,0
VLT 2,5
Bingo 2,4
Poker 2,2
Casino gambling 1,6
Sports betting...
Prevalence - what is going on?
• Flexibel and ”smart” limit setting
• Active communication with players trough
different/all channels
• Self assessment an...
In short - responsible gamling
initiatives that seams to have effect
Policy initatives
age limitations
restricting the num...
HEAVY
GAMBLING
PROBLEM
GAMBLING
Stress
Substance
use/abuse
Mental health
problems
Etiological Model of Gambling
and Proble...
This what some operators currently do
• Maximum limits to player account set by the operator
• Loss limit per day/week/mon...
Challenges
• Individualisation - the burden and responsibility on the
player
• Licensing demands could be a roof
• It´s al...
There is difference between an
opinion and the experience
10% of the gamblers stands for
53% of the turnover
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Paf Responsible Gaming Summit 2015: Trends within Responsible Gaming. Thomas Nilsson, Certified psychologist, founder Sustainable Interaction

Thomas is a certified psychologist specialized in addictions. He has more than 25 years experience from working with problem gambling and over 30 years experience from working with alcohol and drug addictions. Thomas is the founder of Sustainable Interaction (SI), a company specialized in problem gambling and responsible gambling. SI has developed many cutting edge products within the field, for example Gamtest, PlayScan, responsible gambling training and education online as well as online self help program for problem gamblers. SI has cooperated with gambling operators, nationally as well as internationally, striving to improve their knowledge in problem gambling. In Sweden, Thomas Nilsson initiated the Swedish national help line for problem gamblers and operated it for eleven years on a mission from the Swedish National Public Health Institute. He was also involved in the research team that undertook a prevalence study for the Swedish Government between the years 1997-2000. SI is still involved in the ongoing Swedish longitudinal prevalence study.

The purpose of Paf Responsible Gaming Summit is to increase awareness about responsible gaming by inviting the gaming industry and its stakeholders. We wish to have an open dialogue with gambling operators, partners, academics and decision makers to learn from each other and share best practices https://www.paf.com/rgsummit2015

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Paf Responsible Gaming Summit 2015: Trends within Responsible Gaming. Thomas Nilsson, Certified psychologist, founder Sustainable Interaction

  1. 1. Thomas Nilsson thomas@sustainableinteraction.se Responsible gambling - what direction?
  2. 2. Online Accessible, fast, fun & risky
  3. 3. The sum is more then it´s parts Internet gambling (any) 3,0 VLT 2,5 Bingo 2,4 Poker 2,2 Casino gambling 1,6 Sports betting 1,5 SWELOGS
  4. 4. Prevalence - what is going on?
  5. 5. • Flexibel and ”smart” limit setting • Active communication with players trough different/all channels • Self assessment and self help • Behaviour tracking systems • Specialised training Responsible gambling trends
  6. 6. In short - responsible gamling initiatives that seams to have effect Policy initatives age limitations restricting the number of gambling venues restricting use of alcohol while gambling Responsible gambling initatives maximum loss limits maximum of money transfered to player account make players set limits for time and money self exclusion
  7. 7. HEAVY GAMBLING PROBLEM GAMBLING Stress Substance use/abuse Mental health problems Etiological Model of Gambling and Problem Gambling Källor: Williams et al 2013 & 2015 *evidence for effect, more or less No alcohol connected to gambling* Information about risk factors Marketing Player education (Erroneous beliefs)* School project* Breaks* Limits* Selectiv exlusion Limits* Self test* BTS Big winner call Proactive communication BTS Information about treatment* Self exklusion* Limits* Self test* BTS Sale GAMBLING Continuous forms and/or big win Family modelling Peer involvement Gambling fallacies Less education Lower intelligence Gambling availability Anti-sociality Risk Taking Propensity Inherit or due to male gender or young age Impulsivity Low agreeableness Low conscientiousness Adverse childhood
  8. 8. This what some operators currently do • Maximum limits to player account set by the operator • Loss limit per day/week/month • When big win - the account freeze and the player is contacted • When loss limit is reached players are contacted • Proactive communication via mail and phone • Different interventions to problem gambler using internet or/ and live • Obligatory use of BTS - with different approach to contact
  9. 9. Challenges • Individualisation - the burden and responsibility on the player • Licensing demands could be a roof • It´s all about how it is executed • Most be user friendly and easy to follow • Lose those who thinks it is to much ”big brother” • To be in front coasts and takes bravery
  10. 10. There is difference between an opinion and the experience
  11. 11. 10% of the gamblers stands for 53% of the turnover

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