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Paf Responsible Gaming Summit 2015: Gaming operators' best practices and new approaches. Hillevi Stuhrenberg, Responsible Gaming Manager, Betsson

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Paf Responsible Gaming Summit 2015: Gaming operators' best practices and new approaches. Hillevi Stuhrenberg, Responsible Gaming Manager, Betsson

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Hillevi is the Manager for CSR & Responsible Gaming for Betsson Group. She has been employed with Betsson since 2007 and prior to this she was the manager of the Drugs Services of the National Treatment Agency in Malta for a number of years. Health. Her work experience is extensive and varied in the field of mental health and addiction in Sweden as well as in Malta where she has been residing since 1994. Betsson has been internationally recognized for their innovative Responsible Gambling program at several industry award events.

The purpose of Paf Responsible Gaming Summit is to increase awareness about responsible gaming by inviting the gaming industry and its stakeholders. We wish to have an open dialogue with gambling operators, partners, academics and decision makers to learn from each other and share best practices https://www.paf.com/rgsummit2015

Hillevi is the Manager for CSR & Responsible Gaming for Betsson Group. She has been employed with Betsson since 2007 and prior to this she was the manager of the Drugs Services of the National Treatment Agency in Malta for a number of years. Health. Her work experience is extensive and varied in the field of mental health and addiction in Sweden as well as in Malta where she has been residing since 1994. Betsson has been internationally recognized for their innovative Responsible Gambling program at several industry award events.

The purpose of Paf Responsible Gaming Summit is to increase awareness about responsible gaming by inviting the gaming industry and its stakeholders. We wish to have an open dialogue with gambling operators, partners, academics and decision makers to learn from each other and share best practices https://www.paf.com/rgsummit2015

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Paf Responsible Gaming Summit 2015: Gaming operators' best practices and new approaches. Hillevi Stuhrenberg, Responsible Gaming Manager, Betsson

  1. 1. PAF Responsible Gaming Summit 2015- Sharing of good practises By Hillevi Stuhrenberg
  2. 2. • Prevention/Preventive measures • Big Data Analysis/Predictive tools • Interventions on various levels • Detection of potential problem gamblers
  3. 3. • Emphasis on communication skills/soft skills • Accessible & highly trained customer facing personnel • Support/debriefing of personnel following difficult customer cases
  4. 4. Questions or Suggestions please  Thank YOU!

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