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EVOLVE 2.0
Simply Smarter Office
Simply Smarter Communications™
Our Mission

Delight our Customers with an
Exceptionally Simple and Smarter
Communications Experience
Through exemplar app...
Simply Smarter Communications™

Characteristics of Modern Work
Most Employees Work Off-site Some of the Time
Opportunity for real estate rationalisation and to re-think workspaces

CONF...
Collaborating More Than Ever
Right tools, workspaces and training required for productive virtual collaboration

SOURCE: “...
Limitations of Text-Based Communication
The “phone” is still a critical business tool

SOURCE: “HOW WE WORK: COMMUNICATION...
Still a Need to Meet Face-to-Face
Opportunity to optimise workspaces for the most effective F2F encounters

SOURCE: “HOW W...
Modern Work Trends – PLT Opportunity

Increasing virtual
collaboration

Working off-site
some of the time

Phone critical ...
Simply Smarter Communications™

Implementing a Simply Smarter Office
Simply Smarter Office Goals

Cost savings from
reduced real estate
Attraction and
retention of talent
More agile and
respo...
Foundations of a Simply Smarter Office Implementation

“Bricks”
Work Spaces

“Bytes”
Unified
Communication
& Collaboration...
“Bricks”

Work Space Zones for Productive Information Work

• Focused
individual work

• Group
discussions

• Taking time ...
“Bricks”

New Office Work Spaces
“Contemplate”

“Communicate”

“Collaborate”

“Concentrate”

CONFIDENTIAL • EVOLVE 2.0 • 1...
Acoustic Shielding in the New Office

“Bricks”

• Objective – to provide:
– Superb acoustic performance for a optimal work...
Early Results - 3-to-1 Site Building Rationalisation

“Bricks”

Property Rationalisation - 47,440 Sq ft to 21,154Sq ft
Red...
“Bytes”
Unified Communication & Collaboration

Full Spectrum of Collaboration Tools
Where Voice is CRITICAL
Web
Conferenci...
“Bytes”

New

“Communicate”

New

“Communicate”

“Communicate”

Plantronics Audio Devices - Essential Collaboration Tools
...
“Bytes”
The Plantronics Audio Device Advantage
• Multi-Device Capability
– “Unified Telephony”
– “Smarter Presence”

• Erg...
Behaviours – New Manager & Associate Skills

“Behaviours”

• Business Communication Training to maximise
“voice presence.”...
Simply Smarter Communications™

Smarter Working Adoption Tools
Smarter Working Adoption Tools

Leesman Index
Workspace
Development

UC Toolkit
Audio Device
Deployment

E-Work
& Speech I...
Leesman

65.2

75.0
The first unified, independent, employee
workplace satisfaction benchmark.

CONFIDENTIAL • EVOLVE 2.0 ...
Leesman index - LMI

capture building
demographics

productive activities
image
culture

tailor business
demographics

wor...
Key IT Challenges in UC Audio Device Deployments
– Providing each employee with the right audio device for their specific
...
Plantronics UC Toolkit
Portfolio of IT best
practices, recommendations and
tools

Customised tools for many
Plantronics UC...
Address Smarter Working Pain Points

Cultural Resistance
Fear of Change
Managing Remote Workers
• “How do I manage a team ...
“teaching skills for a new way of working”

Industry leaders dedicated to developing and deploying highly interactive,
web...
Virtual Interaction is Fundamentally Different

Voice Only
Voice Only

Face-to-Face
Message
7%

Tone of
Voice 38%

Message...
Driving your “Audio Presence”
• Beyond voice transmit/receive
• Being understood (content)
• Engagement and impact (result...
Simply Smarter Communications™

New Audio Devices for the Office
Office Worker Collaborations Challenges

Working with dispersed
colleagues

Unpredictable
background
noise

Accurate
prese...
Types of Workers in the Office Environment

Fixed Desk Worker
• Fixed workstation
• In the office 4-5 days a
week
• ~56% o...
New Plantronics Office Audio Devices

CS500 Series
Fixed Desk Worker

Savi 700 Series
Fixed or Flexible
Desk Worker

Savi ...
CS & Savi Wireless Range – Simplicity
For Ease-of-Use:
– Answer calls from headset
– Few, intuitive buttons for simple vol...
CS & Savi Wireless Range – DECT Wireless
For Productive Mobility:
– DECT technology is WiFi friendly which eliminates any ...
CS & Savi Wireless Range – Acoustic Intelligibility
For Superb Call Clarity:
– Background noise cancelling
microphone for ...
CS & Savi Wireless Range – Audio Ergonomics
For maximum comfort during long calls:
– Ultra-lightweight convertible headset...
CS500 Series – For Fixed-Desk Workers

The CS500 Series is the wireless headset system that perfectly
augments the deskpho...
Savi 440 – For Flexible Desk Workers
The Savi 440 is the only portable DECT wireless headset system in the
market for user...
Savi 700 Series – For Fixed or Flexible Desk Workers
The Savi 700 Series is the multi-device wireless headset system that
...
Blackwire 435 - For the Mobile Professional
-

Convertible USB headset provides mono
or stereo wearing options
Discrete de...
Simply Smarter Communications™

Conclusion
In Summary
• Trends in the modern work provide organisations the opportunity to
rationalise their real estate and optimise...
Simply Smarter Communications™
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Simply smarter office

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How Plantronics is implemeneting the simplay smarter office

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Simply smarter office

  1. 1. EVOLVE 2.0 Simply Smarter Office Simply Smarter Communications™
  2. 2. Our Mission Delight our Customers with an Exceptionally Simple and Smarter Communications Experience Through exemplar application of Smarter Working in the new EMEA HQ Office based in the UK CONFIDENTIAL • EVOLVE 2.0 •
  3. 3. Simply Smarter Communications™ Characteristics of Modern Work
  4. 4. Most Employees Work Off-site Some of the Time Opportunity for real estate rationalisation and to re-think workspaces CONFIDENTIAL • EVOLVE 2.0 • 14/01/2014 4
  5. 5. Collaborating More Than Ever Right tools, workspaces and training required for productive virtual collaboration SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010” CONFIDENTIAL • EVOLVE 2.0 • 14/01/2014 5
  6. 6. Limitations of Text-Based Communication The “phone” is still a critical business tool SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010” CONFIDENTIAL • EVOLVE 2.0 • 14/01/2014 6
  7. 7. Still a Need to Meet Face-to-Face Opportunity to optimise workspaces for the most effective F2F encounters SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010” CONFIDENTIAL • EVOLVE 2.0 • 14/01/2014 7
  8. 8. Modern Work Trends – PLT Opportunity Increasing virtual collaboration Working off-site some of the time Phone critical for resolving business issues Driving Needs Face-to-Face meetings are important for certain activities “In the Office” CONFIDENTIAL • EVOLVE 2.0 • 14/01/2014 8
  9. 9. Simply Smarter Communications™ Implementing a Simply Smarter Office
  10. 10. Simply Smarter Office Goals Cost savings from reduced real estate Attraction and retention of talent More agile and responsive business Safeguarded business continuity Employee wellbeing Increased productivity of employees Upgraded management culture Improved collaboration Reduce Attrition CONFIDENTIAL • EVOLVE 2.0 • 14/01/2014 10
  11. 11. Foundations of a Simply Smarter Office Implementation “Bricks” Work Spaces “Bytes” Unified Communication & Collaboration “Behaviour” Manager & Associate Skills Allowing associates to work where & when they are most productive, cost-effective and environmentally respectful. CONFIDENTIAL • EVOLVE 2.0 • 14/01/2014 11
  12. 12. “Bricks” Work Space Zones for Productive Information Work • Focused individual work • Group discussions • Taking time out • Mixture of faceto-face and virtual collaboration / communication • Presentations • Private • Formal meeting area • Stimulating • Comfortable • Re-energizing Communicate • Brainstorming sessions Contemplate • Quiet, enclosed space Collaborate Concentrate • Audio / video conferencing • Superb acoustic shielding • Fixed or flexible desk space CONFIDENTIAL • EVOLVE 2.0 • 14/01/2014 12
  13. 13. “Bricks” New Office Work Spaces “Contemplate” “Communicate” “Collaborate” “Concentrate” CONFIDENTIAL • EVOLVE 2.0 • 14/01/2014 13
  14. 14. Acoustic Shielding in the New Office “Bricks” • Objective – to provide: – Superb acoustic performance for a optimal working environment – Comfort – Concentration, especially in open plan areas Based on Acoustics “ABC” • Absorption – The use of specialised products to absorb the sound energy that hits them and reduce unwanted reflected sound energy. • Blocking – The introduction of vertical barriers between the noise source and listener to block the sound from one to the other. • Cover – The use of a computer generated random sound that covers or masks unwanted sound. CONFIDENTIAL • EVOLVE 2.0 •
  15. 15. Early Results - 3-to-1 Site Building Rationalisation “Bricks” Property Rationalisation - 47,440 Sq ft to 21,154Sq ft Reduced Carbon Footprint - Heat recovery System which is 45% more fuel efficient CONFIDENTIAL • EVOLVE 2.0 • 14/01/2014 15
  16. 16. “Bytes” Unified Communication & Collaboration Full Spectrum of Collaboration Tools Where Voice is CRITICAL Web Conferencing Audio Conferencing Video Conferencing Web Training PC/ Softphone IM w/ Presence Desktop Sharing Deskphone CONFIDENTIAL • EVOLVE 2.0 • 14/01/2014 16
  17. 17. “Bytes” New “Communicate” New “Communicate” “Communicate” Plantronics Audio Devices - Essential Collaboration Tools New CS500 Series Flexible Desk Worker Fixed Desk Worker “Collaborate” New “Communicate” Savi 440 Fixed or Flexible Desk Worker “Concentrate” Savi 700 Series Blackwire 435 Calisto P420 Blackwire C420 Mobile Professional Mobile Professional Mobile Professional CONFIDENTIAL • EVOLVE 2.0 • 14/01/2014 17
  18. 18. “Bytes” The Plantronics Audio Device Advantage • Multi-Device Capability – “Unified Telephony” – “Smarter Presence” • Ergonomics – Allows more natural upper body & head movements to reduces neck & back Pain • Efficiency – Hands free multi-tasking • Audio Experience – Background noise cancelling microphone for enhanced intelligibility – High-Definition Voice (Wideband) for more natural sounding voice calls • Mobility – Collaboration with colleagues – Move to quiet space for private calls CONFIDENTIAL • EVOLVE 2.0 • 14/01/2014 18
  19. 19. Behaviours – New Manager & Associate Skills “Behaviours” • Business Communication Training to maximise “voice presence.” • Associate & manager training for remote working and effective leveraging of new work spaces. • Comprehensive IT training on new UC-based collaboration tools. • Work space satisfaction monitoring and development CONFIDENTIAL • EVOLVE 2.0 • 14/01/2014 19
  20. 20. Simply Smarter Communications™ Smarter Working Adoption Tools
  21. 21. Smarter Working Adoption Tools Leesman Index Workspace Development UC Toolkit Audio Device Deployment E-Work & Speech Impact Manager & Associate Skill Development CONFIDENTIAL • EVOLVE 2.0 • 14/01/2014 21
  22. 22. Leesman 65.2 75.0 The first unified, independent, employee workplace satisfaction benchmark. CONFIDENTIAL • EVOLVE 2.0 • 14/01/2014 22
  23. 23. Leesman index - LMI capture building demographics productive activities image culture tailor business demographics workplace features emotional connection (engagement) Leesman Index CONFIDENTIAL • EVOLVE 2.0 • 14/01/2014 23
  24. 24. Key IT Challenges in UC Audio Device Deployments – Providing each employee with the right audio device for their specific functional job responsibilities • Executives • Managers • Office Employees • Mobile Professionals • Home Workers – Understanding muti-device capabilities and needs, as well as wireless audio device and office implications – Determining the right support coverage, process and tools to meet adoption goals and ongoing employee satisfaction – Optimising ROI through high adoption and on-going employee satisfaction CONFIDENTIAL • EVOLVE 2.0 • 1/14/2014 24
  25. 25. Plantronics UC Toolkit Portfolio of IT best practices, recommendations and tools Customised tools for many Plantronics UC audio devices Collective wisdom of customers lessons learned Aligned with a common approach to technology integration CONFIDENTIAL • EVOLVE 2.0 •
  26. 26. Address Smarter Working Pain Points Cultural Resistance Fear of Change Managing Remote Workers • “How do I manage a team I can’t see?” – Establish Trust – Set Clear Expectations – Manage Performance – Conflict Management – Build Agreements CONFIDENTIAL • EVOLVE 2.0 • 14/01/2014 26
  27. 27. “teaching skills for a new way of working” Industry leaders dedicated to developing and deploying highly interactive, web-based training for the virtual workplace CONFIDENTIAL • EVOLVE 2.0 • 14/01/2014 27
  28. 28. Virtual Interaction is Fundamentally Different Voice Only Voice Only Face-to-Face Message 7% Tone of Voice 38% Message 13% Tone of Voice 87% Body Language 55% Face To Face: Mehrabian, A. (1971). Silent messages. Wadsworth, Belmont, California. Telephone: Mehrabian, Albert & Morton Wiener (1967): Decoding of inconsistent communications. Journal of personality and social psychology 6(1): 109-114. CONFIDENTIAL • EVOLVE 2.0 • 14/01/2014 28
  29. 29. Driving your “Audio Presence” • Beyond voice transmit/receive • Being understood (content) • Engagement and impact (results) • How your voice works • Lungs and cords ... keeping them fit • Pitch – tone – pace – power – inflection pause • Storytelling • The art of powerful conversations CONFIDENTIAL • EVOLVE 2.0 •
  30. 30. Simply Smarter Communications™ New Audio Devices for the Office
  31. 31. Office Worker Collaborations Challenges Working with dispersed colleagues Unpredictable background noise Accurate presence status Increasing virtual collaboration Longer calls (comfort & talk time) Multiple “phone” devices Office-based work Privacy Technology complexity CONFIDENTIAL • EVOLVE 2.0 • 14/01/2014 31
  32. 32. Types of Workers in the Office Environment Fixed Desk Worker • Fixed workstation • In the office 4-5 days a week • ~56% of employees* Flexible Desk Worker • Works from a hot-desk • In the office typically 3 days week or less • ~27% of employees* Mobile Professional • Works from a hot-desk • In the office typically 1 day a week or less • ~17% of employees* * SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010” CONFIDENTIAL • EVOLVE 2.0 • 1/14/2014 32
  33. 33. New Plantronics Office Audio Devices CS500 Series Fixed Desk Worker Savi 700 Series Fixed or Flexible Desk Worker Savi 440 Flexible Desk Worker Blackwire 435 Mobile Professional CONFIDENTIAL • EVOLVE 2.0 • 14/01/2014 33
  34. 34. CS & Savi Wireless Range – Simplicity For Ease-of-Use: – Answer calls from headset – Few, intuitive buttons for simple volume adjustment, mute functionality and call answer / end – Easy magnetic docking to ensure headset is properly docked and charging Single button for volume up/down & tap to mute Tap to call answer/end Elegant Docking Magnets draw product to charging contacts CONFIDENTIAL • EVOLVE 2.0 • 1/14/2014 34
  35. 35. CS & Savi Wireless Range – DECT Wireless For Productive Mobility: – DECT technology is WiFi friendly which eliminates any interference from other wireless technology in the office while on a call – Up to 120 metre range enables in office collaboration with co-workers or ability to find a quiet office space for private calls – Adaptive power technology to maximise talk time CONFIDENTIAL • EVOLVE 2.0 • 1/14/2014 35
  36. 36. CS & Savi Wireless Range – Acoustic Intelligibility For Superb Call Clarity: – Background noise cancelling microphone for enhanced intelligibility – Supports High-Definition Voice (Wideband) for more natural sounding voice calls CONFIDENTIAL • EVOLVE 2.0 • 1/14/2014 36
  37. 37. CS & Savi Wireless Range – Audio Ergonomics For maximum comfort during long calls: – Ultra-lightweight convertible headset - only 21g in over-the-ear configuration – Multiple wearing styles for maximum comfort – Noise @ Work compliant* to reduce exposure to high sound levels during the working day *Following models are N@W compliant – CS510 / CS520 / W440 / W740 / W710 / W720 CONFIDENTIAL • EVOLVE 2.0 • 1/14/2014 37
  38. 38. CS500 Series – For Fixed-Desk Workers The CS500 Series is the wireless headset system that perfectly augments the deskphone in today’s office. Connects to and Manages calls from: CS510 CS520 Proposition Highlights • Ultimate simplicity – perfect 1st headset • Choice of convertible and OTH wearing style • Base supports multiheadset conferencing CS540 * C510/520 OTH models only CONFIDENTIAL • EVOLVE 2.0 • 1/14/2014 38
  39. 39. Savi 440 – For Flexible Desk Workers The Savi 440 is the only portable DECT wireless headset system in the market for users making PC-based calls. Proposition Highlights • Unique portable DECT dongle solution • Hot swappable battery* • Carrying pouch for use on-the-go *additional battery sold separately CONFIDENTIAL • EVOLVE 2.0 • 1/14/2014 39
  40. 40. Savi 700 Series – For Fixed or Flexible Desk Workers The Savi 700 Series is the multi-device wireless headset system that helps users easily manage mobile, desk phone and PC calls. W710 W720 W730 W740 Proposition Highlights • Unified Telephony • Smarter PC softphone presence status • Choice of premium wearing styles • Hot swappable battery (W740)* • Modular design • Advanced audio mixing • Base supports multiheadset conferencing *additional battery sold separately CONFIDENTIAL • EVOLVE 2.0 • 1/14/2014 40
  41. 41. Blackwire 435 - For the Mobile Professional - Convertible USB headset provides mono or stereo wearing options Discrete design that is hair style, glasses and webcam friendly Answer/end/mute controls with inline mute and call status lights Noise-cancelling microphone Wideband for best PC audio telephony Dynamic EQ stereo automatically adjusts for voice and multimedia use Includes durable travel case CONFIDENTIAL • EVOLVE 2.0 • 1/14/2014 41
  42. 42. Simply Smarter Communications™ Conclusion
  43. 43. In Summary • Trends in the modern work provide organisations the opportunity to rationalise their real estate and optimise their work space for Smarter Working. • Plantronics and our partners provide a comprehensive set of tools to help organisation transform their workspace. • Plantronics Audio devices and software are essential tools in the new Simply Smarter Office. CONFIDENTIAL • EVOLVE 2.0 • 14/01/2014 43
  44. 44. Simply Smarter Communications™

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