Enabling collaboration for the flexible workforce


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Real time audio is essential for collaboration, here's how to get the best audio for a dispersed, flexible workforce

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  • These key studies point out that the biggest single barrier to adopting a new ways of working is “cultural resistance.”Most of this resistance is coming from middle managers and their fear of losing control of their staff. They fear giving up the sense of control that comes from being able to watch their staff work ….“how do I know they’re working if they can’t be seen.”Our research shows that for teams to work effectively they must acquire additional skills and make many more explicit agreements about how they will work together. These core competencies are social skills such as conflict management, information sharing, performance management and measurement, building trust, and setting expectations and building agreements. These are so called “soft” skills. But as one of our most experienced IT colleagues puts it: “The soft stuff is the hard stuff.”
  • Enabling collaboration for the flexible workforce

    1. 1. Enabling collaboration for the flexible workforce Richard Kenny Plantronics Simply Smarter Communications™
    2. 2. Global Collaboration Your workforce is increasingly dispersed Global companies Sub-contract work to individuals or other organisations You need to collaborate more Increasing productivity The ‘old’ collaboration tools don’t work any more Corridor conversations Point to point calls or conferences Team A in one room calling Team B in another room 1/14/2014 2
    3. 3. Most Employees Work Off-site Some of the Time How do we communicate and collaborate with them? 14/01/2014 3
    4. 4. We’re collaborating more than ever 17% Audio Conferencing 83% Web Conferencing Webinars/Webcasts 38% 62% Video Conferencing with a webcam New collaboration tools needed 56% 44% NOT VERY OFTEN/NEVER ALL OF THE TIME/FREQUENTLY Conference calling Web conferencing Personal video calling SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010” 1/14/2014 4
    5. 5. A mixed blessing “YES!!! I HAVE EIGHT HOURS OF CONFERENCE CALLS TODAY!!!” 1/14/2014 5
    6. 6. The Good, The Bad & The Ugly The Benefits Improved productivity Reduced travel costs Reduced environmental impact The Downsides Joining the call (re-joining the call) Poor audio quality Increased complexity Are you really engaged? Are you dressed? 1/14/2014 6
    7. 7. Conference calls aren’t fun, but we can make them easier, simpler, and more comfortable CONFIDENTIAL • 2011 BRAND RELAUNCH • 1/14/2014 7
    8. 8. In the office More comfort with wireless headsets for maximum mobility 1/14/2014 8
    9. 9. On the move Easier to join with great apps 1/14/2014 9
    10. 10. At home Simpler to manage with multi-connectivity 1/14/2014 10
    11. 11. Make every call sound like you are in the office Wasted time on conference calls due to poor audio quality is major problem Up to 90% of employees work outside the office at some point Increasingly offices are open plan spaces High levels of background noise negatively impact a call All products incorporate acoustic intelligence to improve audio quality 1/14/2014 11
    12. 12. Lets make it simple Increased collaboration has caused increased complexity Endpoints Communication channels The Plantronics Calisto simplifies Reduce desktop clutter in home office Home office desk often shared space Private office desk Calisto with mic clip is ideal for video conferencing Communication Clear indication of when your microphone is mutes Clear ability to mute or unmute microphone quickly Calisto P800 is ideal for office workers with a private space, and home workers 1/14/2014 12
    13. 13. Joining conference calls the smart way Imagine a smart application that Identified conference calls in your diary Joined the meeting automatically Instantly re-connected dropped calls Plantronics Instant Meeting Powerful, multi-platform application Ideal for mobile professional Simplifies joining conference calls whilst on the move 1/14/2014 13
    14. 14. Its not just about the technology CONFIDENTIAL • 2011 BRAND RELAUNCH • 10/26/2011 14
    15. 15. Getting engaged? Face-to-Face Message 7% Voice Only Tone of Voice 38% Message 13% Body Language 55% Face To Face: Mehrabian, A. (1971). Silent messages. Wadsworth, Belmont, California. Telephone: Mehrabian, Albert & Morton Wiener (1967): Decoding of inconsistent communications. Journal of personality and social psychology 6(1): 109-114. Tone of Voice 87%
    16. 16. Make your meeting smart – get the etiquette right Meeting etiquette rules apply Have a clear objective Be on time Distribute material Reference it clearly Speak with impact Engage a remote audience Maximise your voice potential 23% gave full attention 27% were doing ‘other work’ 13% surfed the internet 8% were NOT fully dressed Speech Impact is ideal for mobile professionals, office workers and home workers Source: Speed Lead, Kevan Hall, 2009 1/14/2014 16
    17. 17. Preparing for a new culture Cultural Resistance Fear of Change Managing Remote Workers “How do I manage a team I can’t see?” • • • • • Establish Trust Set Clear Expectations Manage Performance Conflict Management Build Agreements 14/01/2014 17
    18. 18. Summary 1/14/2014 18
    19. 19. Collaboration. Simplified. New way of working needs new culture New technology must be simple and effective One size does not fit all Plantronics portfolio makes collaboration simpler and easier 1/14/2014 19