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Smartphones, tablets, software tools, and more contribute to a communication overload in the workplace. Employees have more access to work whenever, wherever and more ways to access it. Employees need efficiencies in order to make their time as effective as possible without redundancies. That's where Unified Communications (UC) comes into play.
UC integrates these different communication devices and tools into one interface. While this could seem daunting, companies are already using UC in effective ways.
Spiceworks conducted a second annual survey in November of 2012, commissioned by Plantronics, to see how UC is currently being utilized and how it will continue to increase over the coming months.