Big trendsfor small businessesNew technologyhas raised customer expectations.You and your employees are now expectedto be ...
Here’s a preview of 7 trendsto help you stay connected withyour customers…
Here’s a preview of 7 trendsto help you stay connected withyour customers…     …and one step ahead     of the competition....
Collaboration     1is in the cloud
Collaboration                      1is in the cloud By the end of 2013, 83% of SMBs will be using the cloud to:Storage and...
Social media       2isn’t going away                       Consumers now turn                       to social media to    ...
Social media                      2isn’t going away                                          Consumers now turn           ...
Your workers                    3are everywhereSMBs are using video conferencingfaster than large businesses              ...
Your workers                                3are everywhereSMBs are using video conferencingfaster than large businesses  ...
Video conferencing          4is as good as being there
Video conferencing                                 4is as good as being there Get the ABC of video conferencing:   attend ...
Apps are      5ready to go       72% of small businesses                  are using business apps                  on smar...
Apps are                  5ready to go                                         72% of small businesses                    ...
Talk is cheap(er)                 6Toll-free numbers, call holding andtransfers, voicemail and emailintegration – it’s all...
Talk is cheap(er)                    6 Toll-free numbers, call holding and transfers, voicemail and email integration – it...
Devices can talk               7to each otherTeam your devices with a single, intelligentheadset and unified communication...
Devices can talk                    7 to each other Team your devices with a single, intelligent headset and unified commu...
go To plantronics.com/7BigTrendsto find out more about each of these         key trends
go To plantronics.com/7BigTrendsto find out more about each of these            key trends        See our full story     F...
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Big Trends for Small Businesses

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Plantronics has identified seven key trends to help you stay connected with your customers. Download the complete guide: http://bit.ly/Zcztja

Preview the guide here on SlideShare to learn how new and emerging technology has raised customer expectations, and what you can do to address these communication trends.

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Big Trends for Small Businesses

  1. 1. Big trendsfor small businessesNew technologyhas raised customer expectations.You and your employees are now expectedto be available across a range ofcommunication channels.But which ones are best for your business?
  2. 2. Here’s a preview of 7 trendsto help you stay connected withyour customers…
  3. 3. Here’s a preview of 7 trendsto help you stay connected withyour customers… …and one step ahead of the competition. See 1st trend
  4. 4. Collaboration 1is in the cloud
  5. 5. Collaboration 1is in the cloud By the end of 2013, 83% of SMBs will be using the cloud to:Storage and sharing – Dropbox,SugarSync or Microsoft® SkyDriveOnline meeting & conferencing –Skype or WebEx Premium forsimple video conferencingDocument collaboration – GoogleDrive and Microsoft® Office 365 Continue onto trend 2to give multiple users access tothe latest version online
  6. 6. Social media 2isn’t going away Consumers now turn to social media to determine what to buy and from whom.
  7. 7. Social media 2isn’t going away Consumers now turn to social media to determine what to buy and from whom.Our smart tips:Start small - choose one or twoplatforms and build from thereCreate conversations- Post regularupdates and engage in dialogueDon’t just sell - Give your customers What’s next on trend 3a chance to get to know your brandDo your research - Find communitiesand platforms where your customers are
  8. 8. Your workers 3are everywhereSMBs are using video conferencingfaster than large businesses home oFfice cafe
  9. 9. Your workers 3are everywhereSMBs are using video conferencingfaster than large businesses home See trend 4 oFfice cafeThe future of work is mobile and the benefits couldn’t be clearer:Attract and retain top talent – the tech- Cut costs – less real estate means less outlayfluent generation want flexibility Expand your sales footprint – a dispersed butBoost employee satisfaction – happier connected sales team covers more customersemployees are more productiveemployees
  10. 10. Video conferencing 4is as good as being there
  11. 11. Video conferencing 4is as good as being there Get the ABC of video conferencing: attend a video conference and show off your latest product direct to the customer broadcast webinars in which you train remote employees on new product features Conduct video-based job interviews Next trend 5 to find the best talent more easily
  12. 12. Apps are 5ready to go 72% of small businesses are using business apps on smartphones or tablets.
  13. 13. Apps are 5ready to go 72% of small businesses are using business apps on smartphones or Note-taking: Evernote tablets. 1 or Microsoft OneNote Time-tracking: Toggl, Timr and 2 TSheets track time spent on each job Financial management: Mint, Yodlee 3 and Quicken to budget better Credit card transactions: Square, PhoneSwipe and 4 Credit Card Terminal for payments and so much more Password management: Lastpass and5 Keeper create and track access codes Skip to trend 6
  14. 14. Talk is cheap(er) 6Toll-free numbers, call holding andtransfers, voicemail and emailintegration – it’s all here and more:
  15. 15. Talk is cheap(er) 6 Toll-free numbers, call holding and transfers, voicemail and email integration – it’s all here and more: Upgrade to IP PBX if you want in-house control but reduced costsoR Dive into virtual PBX if you want to improve mobility yet reduce hardware investment Move to trend 7
  16. 16. Devices can talk 7to each otherTeam your devices with a single, intelligentheadset and unified communications means:
  17. 17. Devices can talk 7 to each other Team your devices with a single, intelligent headset and unified communications means:You stay connected no matter where you areYou can use the best device available (mobile,PC or deskphone)You can switch between devicesas your situation changesYou can always hear and be heard Get the whole storyYou stay sounding professional
  18. 18. go To plantronics.com/7BigTrendsto find out more about each of these key trends
  19. 19. go To plantronics.com/7BigTrendsto find out more about each of these key trends See our full story Follow us on Twitter Like us on Facebook

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