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measuring
brand value
         patrick collings
                sagacite




   image by david mcchesney
as the contribution of brands has
become appreciated so has the need to
              value them
“...customer equity is the preamble of
 financial equity. Brands have financial
value because they have created assets
in the minds and hearts of customers.”
                             Jean-Noël Kapferer
“...customer equity is the preamble of
 financial equity. Brands have financial
value because they have created assets
in the minds and hearts of customers.”
                             Jean-Noël Kapferer
in this session   the value contribution of the brand

                  brief history of brand valuation

                  types of valuation models

                  review of four valuation models

                  the looming brand bubble
brand valuation is one type of measure,
       and a relatively new one
has risen in prominence as the brand’s
contribution to the market capitalization of an
         organization is appreciated
80% of Google’s $125 billion market
capitalization is attributed to its brand
100 Best Global Brands




Coca-Cola
2009 Rank: 1 (1 in 2008)
2009 Brand Value: $68,734m (3%)
100 Best Global Brands




IBM
2009 Rank: 2 (2 in 2008)
2009 Brand Value: $60,211m (2%)
100 Best Global Brands




Microsoft
2009 Rank: 3 (3 in 2008)
2009 Brand Value: $56,647m (-4%)
100 Best Global Brands




GE
2009 Rank: 4 (4 in 2008)
2009 Brand Value: $47,777m (-10%)
100 Best Global Brands




Nokia
2009 Rank: 5 (5 in 2009)
2009 Brand Value: $34,864m (-3%)
33%
average contribution to value of a company
15%
average contribution to value of a company
         in an emerging market
the rise of brand valuation
the valuation of brands
started to emerge in the
          1980s




                           photo by Youssef Abdelaal
Former UK-based Grand Metropolitan
was the forefront of placing the value of
      brands on a balance sheet
British firms used brand valuations
primarily to boost their balance sheets
in 1988, UK food conglomerate RHM
relied heavily on its brands to defend
itself against a hostile takeover
treatment of acquired
  goodwill changes
the big difference is that brands are no
 longer amortized over their useful life
they can now claim indefinite life and
    their value assessed annually
photo by Zach Rathore




better but no cigar
just yet
brand valuation useful for
in mergers and acquisitions by more
accurately assessing the value of the
           various parties
decisions on business investments and
 performance by making brand asset
 comparable to other company assets
decisions on brand investments within a
 brand portfolio, market segmentation
        or distribution channel
decisions on the cost of licensing the
brand to subsidiaries or third parties
raising of funds by allowing brands to
         be used as collateral
but which brand valuation to use
        therein lies the problem
2008    Brand       $m         Brand        $m

 1     Coca-Cola   66 667     Google       86 057


 2       IBM       59 031       GE         71 379


 3     Microsoft   59 007    Microsoft     70 887


 4        GE       53 086    Coca-Cola     58 208


 5       Nokia     35 942   China Mobile   57 225
in South Africa, Interbrand valued
 Vodacom’s brand at R6,5 billion and
Brandmetrics valued the brand at R21
                billion.
the answer lies in very different approaches
valuation approaches
market research | financial analysis
market research financial analysis
financial segments into three
Cost approach - amount of money
 required to reproduce the brand
Market approach - also known as
the comparable approach to similar
       brand transactions
Income approach - argues that the
value of the brand is the discounted
   cash flow from future earnings
      attributable to the brand
four valuation models
Millward Brown         Y&R   Interbrand             Brand Metrics




                                                       TBWA




                 WPP                      Omnicom
“When given a monetary value, a
brand increases its power as a business
       driver and planning tool”

                           Joanna Seddon
                           CEO Millward Brown Optimor
Collecting the data
Data for the evaluation is first drawn from the
researched opinion of thousands of brands in
 17 categories by knowledgeable consumers
   and B2B customers across 31 countries
The brand’s advantages are unique:
 Bonding
                        “it’s my brand”

              The brand is better than most brands
Advantage
                         in the category

              The brand is acceptable quality and
Performance
                 does what it is supposed to


 Relevance        The brand meets their needs


 Presence         They are aware of the brand


No Presence       Have not heard of the brand
Data for the evaluation is also is sourced
   from Bloomberg, analyst reports,
  Datamonitor industry reports, and
company filings with regulatory bodies.
corporate
earnings

            branded
            earnings


                        branded
                       intangible
                        earnings



     branded earnings
branded intangible earnings X brand contribution



     Portion of intangible earnings attributable to the brand, this percentage
           originates from the consumer and B2B customer research
“The Brand Contribution is rooted in real-life
customer perceptions and behavior, not spurious
  ‘expert opinion’: in some categories, brand is
important — luxury, cars, or beer, for instance. In
  categories like motor fuel, on the other hand,
    price and location play a very strong role.
   Furthermore, as markets develop, consumer
  priorities and the role of brand may change.”
                                       Millward Brown
                                       BrandZ 2009 report
branded intangible earnings X brand contribution
                 X brand multiple



Growth potential of the branded earnings is taken
 into account. The multiple, that ranges between
one and ten, is derived from financial projections,
          market valuation and Voltage
BrandAsset Valuator (BAV) is Young &
Rubicam's comprehensive global database
   of consumer perceptions of brands:
  350,000 consumers,19,500 brands, 44
     countries, 173 studies since 1993
The BAV research is based on four
key pillars: differentiation, relevance,
       esteem and knowledge
Differentiation
Measures the strength of the brand’s
meaning and distinctiveness.
Successful brands are strongly
differentiated. The more differentiated,
the more likely it will be used and less
likely it is to be substituted.
Relevance
If a brand is not relevant, or personally
appropriate to consumers, it will not
attract or retain them. Relevance
powers penetration.
Relevance + Differentiation = Brand Strength




                                                Differentiation
      Differentiation




                              Relevance




                                                                        Relevance
                        D>R                                       D<R
  The most healthy brands                       More relevance than
 have greater differentiation             differentiation equals potential
 than relevance. “Room to                 commoditization. “Uniqueness
 grow, brand has power to                 has faded, price becomes the
      build relevance”.                      dominant reason to buy”.
Esteem
Esteem reflects popularity and quality.
Esteem relates to how well a brand
fulfills its implied or stated consumer
promise. It requires differentiation and
relevance to have preceded it, but it
can outlive both of them
Knowledge
Knowledge captures intimacy and
understanding, it is the end result of all
the marketing and communications
efforts and experiences consumers
have had with a brand. Consumers
understand and remember those
brands that demonstrate high
knowledge.
Esteem + Knowledge = Brand Stature



                    Knowledge




                                                      Knowledge
                                       Esteem
     Esteem




              E>K                               E<K
    More esteem than
                                  Too much knowledge can be
 knowledge means “I’d like
                                  dangerous. “I know you and
to get to know you better”.
                                   you’re nothing special”. The
  The brand is better liked
                                brand is better known than liked.
        than known.
high




                 (Differentiation & Relevance)
Brand Strength




                                 low                                        high
                                                      Brand Stature
                                                     (Esteem & Knowledge)




                                                 BAV Power Grid
high




                 (Differentiation & Relevance)
Brand Strength




                                 low                                    high
                                                  Brand Stature
                                                 (Esteem & Knowledge)
high

                                                                     06




                 (Differentiation & Relevance)
Brand Strength


                                                      03


                                                 00




                                 low                                          high
                                                           Brand Stature
                                                       (Esteem & Knowledge)




                                                            eBay
high                                    03            06




                 (Differentiation & Relevance)
Brand Strength




                                 low                                    high
                                                  Brand Stature
                                                 (Esteem & Knowledge)




                                                 Google
give it a try at

http://www.thebrandbubble.com/explore/
Best known of the brand valuation
  methodologies. Created to find an
approach that incorporated marketing,
     financial and legal aspects
Interbrand starts by assigning
sales to individual brands &
projecting five years ahead




                                 photo by Darren Hester
Identifies earnings attributable to
intangible assets and identifies
brand’s contribution, this multiple
is known as the role of branding
index




                        intangibles
Future earnings are discounted to arrive
          at net present value
Discounts calculated with current
interest rates and the brand’s overall risk
                  profile
Criteria        Weighting                          Notes
                                brands in growing or established markets where
     market          10%        consumer preferences are more enduring would score
                                higher

                                long-established brands in any market would normally
     stability       15%        score higher, because of the depth of loyalty they
                                command

                                a market leader is more valuable: being a dominant
   leadership        25%        force and having strong market share matters

                                long-term profit trend is an important measure of
   profit trend       10%        brand’s ability to remain contemporary and relevant to
                                consumers

                                brands receiving consistent investment and focused
    support          10%        support usually much stronger, but quality of support is
                                important

                                brands that have international acceptance and appeal
geographic spread    25%        are inherently stronger than regional or national brands


                                securing full protection for the brand under international
   protection         5%        trademark and copyright law
“The final result values the brand as a
 financial asset. BusinessWeek and Interbrand
     believe this figure comes closest to
representing a brand's true economic worth.”
                                  BusinessWeek
Developed by south african academics,
adopted by TBWA’s Disruption consultancy,
            now with Prophet
featured in
            kevin lane keller’s
strategic brand management
Applies an accounting definition of an asset
    - resources under the control of an
   enterprise that will generate future
 economic benefits for the enterprise - to
                  brands
starts by calculating

economic profit
(economic profit is the amount of after-tax profit a
company earns that exceeds the cost of capital the
company has used in operating the business)
uses the delphi
forecasting technique
to calculate economic profit owing to brand
called the resource recognition procedure
The resource recognition procedure
starts with experts representing major
  functions sitting with a facilitator to
   identify drivers of economic profit
1   supply chain management      10   marketing support

2   brand                        11   market knowledge

3   control of costs             12   market dominance

4   consistent product quality   13   sales force

5   brand loyalty                14   high barriers to entry

6   margin management            15   procurement

7   human resources              16   process knowledge

8   customer relationships       17   innovations

9   pricing                      18   leadership
Through an iterative process reduce list to 5
 to 8 items and weight their importance. a
 score of between 0 and 10 to assigned to
 each item to indicate the influence of the
                   brand
1   supply chain management      10   marketing support

2   brand                        11   market knowledge

3   control of costs             12   market dominance

4   consistent product quality   13   sales force

5   brand loyalty                14   high barriers to entry

6   margin management            15   procurement

7   human resources              16   process knowledge

8   customer relationships       17   innovations

9   pricing                      18   leadership
the scores are summed to produce
brand premium profit
   which is the portion of economic
     profit attributable to the brand
media titles                    80 - 90 %

                    fmcg                          65 - 75%

                    retail                        63 - 67%

                 insurance                        50 - 55%

                    b2b                           45 - 60%

                   energy                         45 - 50%

portion of economic profit attributable to the brand
then
brandmetrics takes a long view
          using category expected analysis and
                    brand knowledge structure
category expected life analysis
The ability of a brand to sustain economic profits is a
function of its category


Category evaluated according to longevity, stability,
competitive activity, vulnerability


Criteria scored and assessed to produce years out of 40
for notional dominant brand and out of 10 for marginal
brand
40


                     Expected life for
                     dominant brand




Expected life
  in years


                     Expected life for
                     marginal brand


                0
brand knowledge structure analysis
Market research determines awareness and
associations, reduced to score out of 100


Highest scores and lowest represent notional dominant
and marginal brands, mathematically transformed into
years


Brand being evaluated scored in the same way to
produce unique number of years for brand
Positioning of competing brands along this line



                40


                                                                              Expected life for
                                                                              dominant brand




Expected life
  in years


                                                                              Expected life for
                                                                              marginal brand


                0
                                                                        100

                              Brand knowledge structure in percentage
Brand premium profit projected into future
   and discounted back to the present
If all so logical then why
      do the different
 valuation models differ
          so much
There are areas in the valuation
methodology that are subjective and/or
             assumptive
their little black boxes




                           photo by Andrew Magill
“The valuation of brands is still a relatively
new concept... brand valuation is without
  question partly art and partly science”
                                        Interbrand
“Many marketing experts, however, feel it is
impossible to reduce the richness of a brand
to a single, meaningful number, and that any
 formula that tries to do so is an abstraction
                and arbitrary”
                                  Kevin Lane Keller
“The seemingly miraculous conjuring up of
 intangible asset values, as if from nowhere,
   only serves to reinforce the view of the
consumer skeptics, that brands are just high
     prices and consumer exploitation”

                        Michael Perry, chairman of Unilever
and that’s not the end of it
the premise is that there is a $4 trillion
 dollar bubble hiding in the economy
    that is twice the size of the sub prime mortgage market
Businesses, and the financial markets, think
   that brands are worth more than the
         consumers who buy them
and what the valuation models suggest is
    that brand valuation is increasing
Perception                                                 Reality

                                                         Brands are less trusted than ever: trustworthy
If brand value is increasing so should brand trust
                                                       ratings dropped almost 50% over the last 9 years


  If brand value is increasing, brands should be       Brands are less liked and respected. Esteem and
              more liked and admired                      regards for brands fell by 12% in 12 years.


  If brand value is increasing, brands should be        Brands are less salient than ever. Awareness of
                    better known                               brands fell by 20% in 13 years.


                                                         Consumers feel brands are less quality. Brand
If brand value is increasing, quality perceptions of
                                                        quality perceptions fell by 24% over the past 13
       brands should be increasing as well
                                                                              years

                                                            Brand differentiation declined in 40 of 46
If brand value is increasing, more brands should
                                                       categories and only 7% of prime time commercials
             be clearly differentiated
                                                                 had a differentiating message
patrick collings
sagacite

e:	   patrick@sagacite.co.za
m:	   +27 (0)83 616 0967
w:	   www.sagacite.co.za
b:	   www.collings.co.za
t:	   pjcollings (follow me on twitter)

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Measuring Brand Value | Patrick Collings 2010

  • 1. measuring brand value patrick collings sagacite image by david mcchesney
  • 2. as the contribution of brands has become appreciated so has the need to value them
  • 3. “...customer equity is the preamble of financial equity. Brands have financial value because they have created assets in the minds and hearts of customers.” Jean-Noël Kapferer
  • 4. “...customer equity is the preamble of financial equity. Brands have financial value because they have created assets in the minds and hearts of customers.” Jean-Noël Kapferer
  • 5. in this session the value contribution of the brand brief history of brand valuation types of valuation models review of four valuation models the looming brand bubble
  • 6. brand valuation is one type of measure, and a relatively new one
  • 7.
  • 8. has risen in prominence as the brand’s contribution to the market capitalization of an organization is appreciated
  • 9. 80% of Google’s $125 billion market capitalization is attributed to its brand
  • 10. 100 Best Global Brands Coca-Cola 2009 Rank: 1 (1 in 2008) 2009 Brand Value: $68,734m (3%)
  • 11. 100 Best Global Brands IBM 2009 Rank: 2 (2 in 2008) 2009 Brand Value: $60,211m (2%)
  • 12. 100 Best Global Brands Microsoft 2009 Rank: 3 (3 in 2008) 2009 Brand Value: $56,647m (-4%)
  • 13. 100 Best Global Brands GE 2009 Rank: 4 (4 in 2008) 2009 Brand Value: $47,777m (-10%)
  • 14. 100 Best Global Brands Nokia 2009 Rank: 5 (5 in 2009) 2009 Brand Value: $34,864m (-3%)
  • 15. 33% average contribution to value of a company
  • 16. 15% average contribution to value of a company in an emerging market
  • 17. the rise of brand valuation
  • 18. the valuation of brands started to emerge in the 1980s photo by Youssef Abdelaal
  • 19. Former UK-based Grand Metropolitan was the forefront of placing the value of brands on a balance sheet
  • 20. British firms used brand valuations primarily to boost their balance sheets
  • 21. in 1988, UK food conglomerate RHM relied heavily on its brands to defend itself against a hostile takeover
  • 22. treatment of acquired goodwill changes
  • 23. the big difference is that brands are no longer amortized over their useful life
  • 24. they can now claim indefinite life and their value assessed annually
  • 25. photo by Zach Rathore better but no cigar just yet
  • 27. in mergers and acquisitions by more accurately assessing the value of the various parties
  • 28. decisions on business investments and performance by making brand asset comparable to other company assets
  • 29. decisions on brand investments within a brand portfolio, market segmentation or distribution channel
  • 30. decisions on the cost of licensing the brand to subsidiaries or third parties
  • 31. raising of funds by allowing brands to be used as collateral
  • 32. but which brand valuation to use therein lies the problem
  • 33. 2008 Brand $m Brand $m 1 Coca-Cola 66 667 Google 86 057 2 IBM 59 031 GE 71 379 3 Microsoft 59 007 Microsoft 70 887 4 GE 53 086 Coca-Cola 58 208 5 Nokia 35 942 China Mobile 57 225
  • 34. in South Africa, Interbrand valued Vodacom’s brand at R6,5 billion and Brandmetrics valued the brand at R21 billion.
  • 35. the answer lies in very different approaches
  • 37. market research | financial analysis
  • 40. Cost approach - amount of money required to reproduce the brand
  • 41. Market approach - also known as the comparable approach to similar brand transactions
  • 42. Income approach - argues that the value of the brand is the discounted cash flow from future earnings attributable to the brand
  • 44. Millward Brown Y&R Interbrand Brand Metrics TBWA WPP Omnicom
  • 45.
  • 46. “When given a monetary value, a brand increases its power as a business driver and planning tool” Joanna Seddon CEO Millward Brown Optimor
  • 48. Data for the evaluation is first drawn from the researched opinion of thousands of brands in 17 categories by knowledgeable consumers and B2B customers across 31 countries
  • 49. The brand’s advantages are unique: Bonding “it’s my brand” The brand is better than most brands Advantage in the category The brand is acceptable quality and Performance does what it is supposed to Relevance The brand meets their needs Presence They are aware of the brand No Presence Have not heard of the brand
  • 50. Data for the evaluation is also is sourced from Bloomberg, analyst reports, Datamonitor industry reports, and company filings with regulatory bodies.
  • 51. corporate earnings branded earnings branded intangible earnings branded earnings
  • 52. branded intangible earnings X brand contribution Portion of intangible earnings attributable to the brand, this percentage originates from the consumer and B2B customer research
  • 53. “The Brand Contribution is rooted in real-life customer perceptions and behavior, not spurious ‘expert opinion’: in some categories, brand is important — luxury, cars, or beer, for instance. In categories like motor fuel, on the other hand, price and location play a very strong role. Furthermore, as markets develop, consumer priorities and the role of brand may change.” Millward Brown BrandZ 2009 report
  • 54. branded intangible earnings X brand contribution X brand multiple Growth potential of the branded earnings is taken into account. The multiple, that ranges between one and ten, is derived from financial projections, market valuation and Voltage
  • 55.
  • 56. BrandAsset Valuator (BAV) is Young & Rubicam's comprehensive global database of consumer perceptions of brands: 350,000 consumers,19,500 brands, 44 countries, 173 studies since 1993
  • 57. The BAV research is based on four key pillars: differentiation, relevance, esteem and knowledge
  • 58. Differentiation Measures the strength of the brand’s meaning and distinctiveness. Successful brands are strongly differentiated. The more differentiated, the more likely it will be used and less likely it is to be substituted.
  • 59. Relevance If a brand is not relevant, or personally appropriate to consumers, it will not attract or retain them. Relevance powers penetration.
  • 60. Relevance + Differentiation = Brand Strength Differentiation Differentiation Relevance Relevance D>R D<R The most healthy brands More relevance than have greater differentiation differentiation equals potential than relevance. “Room to commoditization. “Uniqueness grow, brand has power to has faded, price becomes the build relevance”. dominant reason to buy”.
  • 61. Esteem Esteem reflects popularity and quality. Esteem relates to how well a brand fulfills its implied or stated consumer promise. It requires differentiation and relevance to have preceded it, but it can outlive both of them
  • 62. Knowledge Knowledge captures intimacy and understanding, it is the end result of all the marketing and communications efforts and experiences consumers have had with a brand. Consumers understand and remember those brands that demonstrate high knowledge.
  • 63. Esteem + Knowledge = Brand Stature Knowledge Knowledge Esteem Esteem E>K E<K More esteem than Too much knowledge can be knowledge means “I’d like dangerous. “I know you and to get to know you better”. you’re nothing special”. The The brand is better liked brand is better known than liked. than known.
  • 64. high (Differentiation & Relevance) Brand Strength low high Brand Stature (Esteem & Knowledge) BAV Power Grid
  • 65.
  • 66. high (Differentiation & Relevance) Brand Strength low high Brand Stature (Esteem & Knowledge)
  • 67. high 06 (Differentiation & Relevance) Brand Strength 03 00 low high Brand Stature (Esteem & Knowledge) eBay
  • 68. high 03 06 (Differentiation & Relevance) Brand Strength low high Brand Stature (Esteem & Knowledge) Google
  • 69. give it a try at http://www.thebrandbubble.com/explore/
  • 70.
  • 71. Best known of the brand valuation methodologies. Created to find an approach that incorporated marketing, financial and legal aspects
  • 72.
  • 73. Interbrand starts by assigning sales to individual brands & projecting five years ahead photo by Darren Hester
  • 74. Identifies earnings attributable to intangible assets and identifies brand’s contribution, this multiple is known as the role of branding index intangibles
  • 75. Future earnings are discounted to arrive at net present value
  • 76. Discounts calculated with current interest rates and the brand’s overall risk profile
  • 77. Criteria Weighting Notes brands in growing or established markets where market 10% consumer preferences are more enduring would score higher long-established brands in any market would normally stability 15% score higher, because of the depth of loyalty they command a market leader is more valuable: being a dominant leadership 25% force and having strong market share matters long-term profit trend is an important measure of profit trend 10% brand’s ability to remain contemporary and relevant to consumers brands receiving consistent investment and focused support 10% support usually much stronger, but quality of support is important brands that have international acceptance and appeal geographic spread 25% are inherently stronger than regional or national brands securing full protection for the brand under international protection 5% trademark and copyright law
  • 78. “The final result values the brand as a financial asset. BusinessWeek and Interbrand believe this figure comes closest to representing a brand's true economic worth.” BusinessWeek
  • 79.
  • 80. Developed by south african academics, adopted by TBWA’s Disruption consultancy, now with Prophet
  • 81. featured in kevin lane keller’s strategic brand management
  • 82. Applies an accounting definition of an asset - resources under the control of an enterprise that will generate future economic benefits for the enterprise - to brands
  • 83. starts by calculating economic profit (economic profit is the amount of after-tax profit a company earns that exceeds the cost of capital the company has used in operating the business)
  • 84. uses the delphi forecasting technique to calculate economic profit owing to brand
  • 85. called the resource recognition procedure
  • 86. The resource recognition procedure starts with experts representing major functions sitting with a facilitator to identify drivers of economic profit
  • 87. 1 supply chain management 10 marketing support 2 brand 11 market knowledge 3 control of costs 12 market dominance 4 consistent product quality 13 sales force 5 brand loyalty 14 high barriers to entry 6 margin management 15 procurement 7 human resources 16 process knowledge 8 customer relationships 17 innovations 9 pricing 18 leadership
  • 88. Through an iterative process reduce list to 5 to 8 items and weight their importance. a score of between 0 and 10 to assigned to each item to indicate the influence of the brand
  • 89. 1 supply chain management 10 marketing support 2 brand 11 market knowledge 3 control of costs 12 market dominance 4 consistent product quality 13 sales force 5 brand loyalty 14 high barriers to entry 6 margin management 15 procurement 7 human resources 16 process knowledge 8 customer relationships 17 innovations 9 pricing 18 leadership
  • 90. the scores are summed to produce brand premium profit which is the portion of economic profit attributable to the brand
  • 91. media titles 80 - 90 % fmcg 65 - 75% retail 63 - 67% insurance 50 - 55% b2b 45 - 60% energy 45 - 50% portion of economic profit attributable to the brand
  • 92. then brandmetrics takes a long view using category expected analysis and brand knowledge structure
  • 93. category expected life analysis The ability of a brand to sustain economic profits is a function of its category Category evaluated according to longevity, stability, competitive activity, vulnerability Criteria scored and assessed to produce years out of 40 for notional dominant brand and out of 10 for marginal brand
  • 94. 40 Expected life for dominant brand Expected life in years Expected life for marginal brand 0
  • 95. brand knowledge structure analysis Market research determines awareness and associations, reduced to score out of 100 Highest scores and lowest represent notional dominant and marginal brands, mathematically transformed into years Brand being evaluated scored in the same way to produce unique number of years for brand
  • 96. Positioning of competing brands along this line 40 Expected life for dominant brand Expected life in years Expected life for marginal brand 0 100 Brand knowledge structure in percentage
  • 97. Brand premium profit projected into future and discounted back to the present
  • 98.
  • 99. If all so logical then why do the different valuation models differ so much
  • 100. There are areas in the valuation methodology that are subjective and/or assumptive
  • 101. their little black boxes photo by Andrew Magill
  • 102. “The valuation of brands is still a relatively new concept... brand valuation is without question partly art and partly science” Interbrand
  • 103. “Many marketing experts, however, feel it is impossible to reduce the richness of a brand to a single, meaningful number, and that any formula that tries to do so is an abstraction and arbitrary” Kevin Lane Keller
  • 104. “The seemingly miraculous conjuring up of intangible asset values, as if from nowhere, only serves to reinforce the view of the consumer skeptics, that brands are just high prices and consumer exploitation” Michael Perry, chairman of Unilever
  • 105. and that’s not the end of it
  • 106.
  • 107. the premise is that there is a $4 trillion dollar bubble hiding in the economy that is twice the size of the sub prime mortgage market
  • 108. Businesses, and the financial markets, think that brands are worth more than the consumers who buy them
  • 109. and what the valuation models suggest is that brand valuation is increasing
  • 110.
  • 111. Perception Reality Brands are less trusted than ever: trustworthy If brand value is increasing so should brand trust ratings dropped almost 50% over the last 9 years If brand value is increasing, brands should be Brands are less liked and respected. Esteem and more liked and admired regards for brands fell by 12% in 12 years. If brand value is increasing, brands should be Brands are less salient than ever. Awareness of better known brands fell by 20% in 13 years. Consumers feel brands are less quality. Brand If brand value is increasing, quality perceptions of quality perceptions fell by 24% over the past 13 brands should be increasing as well years Brand differentiation declined in 40 of 46 If brand value is increasing, more brands should categories and only 7% of prime time commercials be clearly differentiated had a differentiating message
  • 112.
  • 113. patrick collings sagacite e: patrick@sagacite.co.za m: +27 (0)83 616 0967 w: www.sagacite.co.za b: www.collings.co.za t: pjcollings (follow me on twitter)