1.
2014 Enterprise
Client Summit
Pitney Bowes
Innovation
Moderator: Roger Pilc, Executive Vice
President and Chief Innovation Officer

2.
2
2014 Enterprise Client Summit
Pitney Bowes Innovation: Enabling Commerce
OPERATIONAL
EXECUTION
STRATEGY ORGANIZATIONAL
CAPACITY

3.
3
2014 Enterprise Client Summit
Strategy: Pitney Bowes Assets
Unique Heritage…
Enterprise
Business
Solutions
Small &
Medium
Business
Solutions
Digital
Commerce
Solutions
Unique Physical and Digital Assets…
Physical Digital Options Physical and Digital
Early 20th
Century
End of 20th
Century
Today

4.
4
2014 Enterprise Client Summit
Strategy: Aligning with Customer & Industry Trends
Solution/
Business
Outcome
Information
Physical
SW/HW
Products
Digital
(Web)
Broader Digitization
(People, Machines, Things, Logistics)
Digital
(Mobile)
Evolution of Industry Technologies
HowTechnologyisConsumed
Enterprise
Business
Solutions
Small &
Medium
Business
Solutions
Digital
Commerce
Solutions

5.
5
2014 Enterprise Client Summit
Small & Medium Business Solutions Vision
Traditional
Meters
• Meters
• Secure Funds
Solution/
Business
Outcome
Information
Physical
SW/HW
Products
Digital
(Web)
Broader Digitization
(People, Machines, Things, Logistics)
Digital
(Mobile)
Evolution of Industry Technologies
HowTechnologyisConsumed
Evolution of Industry Technologies
HowTechnologyisConsumed
Digital Mailing
& Shipping
Services
• Online postage
• Shipping
SMB Services
• Digital Commerce
• Usage analytics
• Financial services

6.
6
2014 Enterprise Client Summit
Digital Commerce Vision
• GIS
• Data Quality
• Multi-Channel
Communication
• Global Shipping
• Enterprise Location
Intelligence
• Data Management
• Interactive Channel
Enablement
• Global Ecommerce
technology
• Location Based Services
• Customer Information
Management
• Predictive Engagement
• Ecommerce Service
Expansion
Solution/
Business
Outcome
Information
Physical
SW/HW
Products
Digital
(Web)
Broader Digitization
(People, Machines, Things, Logistics)
Digital
(Mobile)
Evolution of Industry Technologies
HowTechnologyisConsumed
Location Intelligence, Data Quality/Integration, Customer Engagement, Ecommerce & Shipping

7.
7
2014 Enterprise Client Summit
Enterprise Business Solutions Vision
Mail/Shipping
Solutions
• High integrity
inserting
• Control systems
• Mail & Parcel
sorting
Solution/
Business
Outcome
Information
Physical
SW/HW
Products
Digital
(Web)
Broader Digitization
(People, Machines, Things, Logistics)
Digital
(Mobile)
Evolution of Industry Technologies
HowTechnologyisConsumed
Evolution of Industry Technologies
HowTechnologyisConsumed
Customer Centricity
• Tracking, reporting, UI
• White Paper Factory™
• Physical & Digital
• 1:1 communications
• Multi-channel
Productivity &
Workflow
• Information services,
KPIs, benchmarks
• Big Data analytics
• Remote diagnostics
• Integration
Document Messaging Technologies/Production Mail, Presort Services

8.
8
2014 Enterprise Client Summit
BUSINESS INSIGHT +
TECHNICAL INVENTION
SKILLS / COMPOSITION
GLOBAL
Organizational Capacity
500
NORTH
AMERICA
475
INDIA &
APAC
155
EUROPE
1100+
STAFF
Global
Technology Center
Danbury, CT
Global Engineering Team
Operational Excellence Initiatives: Talent, User Experience, Agile, Strategic Technologies …
Small&Medium
Bus.Solutions
DigitalCommerce
Solutions
EnterpriseBus.
Solutions

9.
9
2014 Enterprise Client Summit
Operational Execution
INNOVATION
EFFICIENCY
PREDICTABILITY
VELOCITY
• Lean Startup
• User Experience
CLIENT-CENTERED
• Agile
• Project/Portfolio
Management
PROCESS
• Foundational
Technologies
• Enterprise
Architecture
TECHNOLOGY

10.
2014 Enterprise Client Summit
Grant Miller
Vice President,
Global Strategic Product
Management
Eric Belec
Vice President DMT
Engineering & PB Hardware
Solutions Development
Jay Bourland
SVP & GM Customer
Engagement Solutions
Bob Mattis
Vice President Enterprise
Solutions Principal
Enterprise Business Solutions Panel

11.
11
2014 Enterprise Client Summit
Enterprise Business Solutions Vision
Mail/Shipping
Solutions
• High integrity
inserting
• Control systems
• Mail & Parcel
sorting
Solution/
Business
Outcome
Information
Physical
SW/HW
Products
Digital
(Web)
Broader Digitization
(People, Machines, Things, Logistics)
Digital
(Mobile)
Evolution of Industry Technologies
HowTechnologyisConsumed
Evolution of Industry Technologies
HowTechnologyisConsumed
Customer Centricity
• Tracking, reporting, UI
• White Paper Factory™
• Physical & Digital
• 1:1 communications
• Multi-channel
Productivity &
Workflow
• Information services,
KPIs, benchmarks
• Big Data analytics
• Remote diagnostics
• Integration
Document Messaging Technologies/Production Mail, Presort Services