The Impact of Improving Document Capture & Processing

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At EMC World 2012, Scott Laudicina and Dave Doucette of Pitney Bowes hosted a session on improving document capture and processing. In addition to best practices, the presentation showed how Pitney Bowes Management Services helps companies change their workflow to achieve success.

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The Impact of Improving Document Capture & Processing

  1. 1. THE IMPACT OF IMPROVING DOCUMENT CAPTURE AND PROCESSING Scot Laudicina Dave Doucette
  2. 2. PARADIGM SHIFT AND BENEFITS  Companies transitioning to electronic forms and transactions yet remain heavily reliant on physical documents  Paper and electronic documents require capture and transformation for entry into business processes  Document processing is essential, requiring expansive and specialized skills and systems to achieve  IT landscape is changing with cloud based solutions and limited internal resources
  3. 3. TYPICAL CHALLENGES  Need for document  Dissatisfaction with lifecycle process current process improvement SERVICE INEFFICIENCIES  In-house process & BUDGET  Budget challenges not performing IMPLICATIONS PITNEY BOWES  Internal alignment issues INTELLIGENT ENTERPRISE CAPTURE SERVICES
  4. 4. INTELLIGENT ENTERPRISE CAPTURESERVICES FROM PITNEY BOWES OPERATIONAL RESULTS Enable faster document entry Decreased document into workflow processing time from 8hrs to 2hrs, saving 75% Reduce document Increased imaging accuracy rates processing costs from 70% to 99% FINANCIAL RESULTS Reduce compliance risk saved in operating $3.5M costs over three years average annual 12% cost reduction
  5. 5. OUR INTEGRATED APPROACH
  6. 6. SOLUTION DIMENSIONS ➔ Defined service levels to meet business objectives ➔ Deployment options ➔ Leading enterprise content management technology solutions ➔ IT / data security measures in place ➔ Records management services
  7. 7. FINANCIAL SERVICES: DOCUMENT PROCESSING SERVICESA leading Specialty Loan Servicing company specializing in “impossibleto collect” mortgages is experiencing SLA challenges due tooutdated, highly manual processes.BUSINESS CASE Highly manual processes  Experiencing high growth rates Limited, outdated and locally  Rising costs and service level provided technology performance challengesOUR SOLUTION RESULTS Based at PBMS NPC  Increased transactions available at start of business day from 0 to 50%. Leveraging technology, space and staffing  Reduced turn time by 30% Required client specified  Reduced costs by 25% security  Rapid start-up satisfied Technology a combination of customer’s strategic timeline Company has been Captiva and PB Metrix able to reduce cost by 25%
  8. 8. Scot A. Laudicina, CDIA+, ECMs, ERMs Dave Doucette, CDIA+Practice Principal, Managed Mail and Solution Design ConsultantEnterprise Content Management Document Processing Solutions203-796-6501 716.636.8439scot.laudicina@pb.com dave.doucette@pb.com

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