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Driving Better Business Outcomes for Global Businesses


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See case studies on how organizations today are going digital by utilizing the power of big data, leveraging location intelligence in business processes, managing customer communication across channels and more.

Published in: Business
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Driving Better Business Outcomes for Global Businesses

  1. 1. Driving Better Business Outcomes for Global Businesses
  2. 2. 2 Customer Information Management Customer Engagement Solutions Location Intelligence Global Referential Data Better Business Outcomes
  3. 3. Success #1 Nationwide Building Society
  4. 4. 4 Use Case:Nationwide Building Society Large global society, serving 15 million members Objectives: •Improve customer experience •Personalise service across all channels Results: •Top European bank for customer satisfaction •50% increase in average products holding •200% overachievement in sales through service Treat customers as individuals View Video
  5. 5. Success #2 Telstra
  6. 6. 6 Telstra transforms its customer documents Shortfall in customer satisfaction, identified billing as first priority Redesign statements; add color for clarity Improve clarity; highlight key information, draw attention to offers, amounts due and due dates Solution Challenge Benefits Improved levels of customer satisfaction with documents Established process for ongoing improvements “The overwhelming majority are [now] satisfied with the My Telstra experience. ” Group Managing Director
  7. 7. 7 Transforming documents…
  8. 8. 8 …for readability and results
  9. 9. 9 Better bills; happier customers 02newsletter.htm •New layout •Improved clarity •Highlighted benefits/discounts •Online and email options Continual improvement based on customer input
  10. 10. Success #3 Willis RE
  11. 11. 11 Case Study: Willis RE Pitney Bowes has enabled Willis to: •Fast, Accurate Global Geocoding •Understand impact of catastrophes and potential catastophes •Improved analyst productivity from 8 hours to 1 hour •Accurate results gives a more informed view of client’s projected exposure •Visualize a client’s exposure on a map improves Willis worth to it’s clients
  12. 12. Evaluating Exposure
  13. 13. More aboutus…
  14. 14. 14 In 2013, annualrevenue for Pitney Bowes was USD $3.9 billion. Company $3.9 BILLION
  15. 15. 15 Pitney Bowes products and solutions are used by 90 percent of Fortune 500 firms. Company
  16. 16. 16 Pitney Bowes provides global e-commerce services to more than 100 merchants, including 45 of the top 100 Internet retailers. Business 45 OF THE TOP 100 RETAILERS
  17. 17. 17 More than 1.2 billion people use Pitney Bowes' location intelligence technology when they 'check in' or use location- sharing features onsocial media. Business
  18. 18. 18 Pitney Bowes location intelligence geocoding and reverse geocoding solutions are used by25 of the top 25 USP&C insurers. Business
  19. 19. 19 Pitney Bowes location intelligence capabilities cover 122 countries at point and street level, and 240 countries and territories at postal and place levels. Business
  20. 20. Come and find out how todrive better businessoutcomes Stand416