This infographic depicts the results from the Pitney Bowes 2015 Holiday Shipping Survey. According to survey participants, most Americans plan to shop both in-stores (94 percent) and online (92 percent) this holiday season, with 94 percent of consumers planning to shop from a computer and 49 percent making purchases from a mobile device. Survey results show consumers want options (an array of choices and alternatives consumers may select to address shopping, shipping and returns preferences). For more information view the 2015 Holiday Shipping Survey press release: http://news.pb.com/article_display.cfm?article_id=5644
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2015 Holiday Shipping Survey Infographic
1. find shipping options to be
an important factor in the
shipping experience.
are more likely to purchase a
premium membership to get
free shipping.
prefer to pay a fee for
1-2 day shipping.
How you ship
matters to holiday shoppers.
Unconventional remains unproven.
FREE shipping is a
proven incentive.
2015 Pitney Bowes
Holiday Shipping Survey
Give your customers a happier holiday season with the gift of shipping options.
88++I
60++I68++I
12++Ithink that free shipping,
arriving in 5-7 days, is
the most attractive
shipping option.
increased their online
spending to qualify
for free shipping.
of holiday shoppers
have used a promo
code to get free
shipping.
88%
60%68%
93%
41%
12%
of holiday shoppers
track their packages.
96++I98%
39++Iare comfortable
with it.
39%
36++Iare unsure.
36%
25++Idon’t like the idea.
25%
up from last year.
23%
Tracking is a must.
return
in store.
15DCS06560_US
prefer to have a
courier pick it up.
Shoppers like options
when it comes to returns.
38++I 20++Ireturn via
shipping provider.
38%
39%
20%
Find out how Pitney Bowes can help you bring a
better shipping experience to your customers.
For more information, visit us online:
pitneybowes.com/us/shipping-and-mailing.html
For more information, visit us online:
pitneybowes.com/us/shipping-and-mailing.html
There’s no clear consensus on whether
unconventional delivery methods like drones,
citizen drivers and on-demand service are desirable.