Architecture and Infrastructure:
Staffing Ratios, Maturity model, vendor
positioning , integrators used, resellers




   ...
Table of content
• Staffing ratios: ESBSOA, Enterprise System Management  CMDB, DBA,
  Servers – Windows, Linux, PC , Stor...
EAISOA Support Ratios
EAI  SOA variations are very big:
  • From static (old) messaging interface (MQ) to new and changin...
EAISOA Support Ratios
Number of Services/Interfaces supported by
 Integration/ESB/SOA team FTE

                         ...
ESM (Enterprise System
 Management) Ratios
ESM Ratios are very different from companies
 implementing ESM solutions since...
ESM (Enterprise System Management)
  support ratio
Numbers of servers in Open (Win, Linux, Unix) covered by
 ESM team (in...
DBMS Support Ratios
DBMS support ratios metrics are not trivial:
  • Per DBMS but sometimes there are several DBMS single...
DBMS Support Ratios
Number of applications (in the Open) supported by
 DBA FTE

                        Per FTE # of Appl...
Server Ratios - Windows
Windows Server growth is huge
Many clients claimed they are understaffed – not able
 to perform ...
Server Ratios - Windows
 Number of Windows Servers (logical ) per System member

                                  Per FT...
Server Ratios –Unix Linux
 Number of Unix (OS) and Linux servers per System member:

                                Per ...
PC Support Ratios
Support per PC is not equal to Support per Employee
 since there might be organizations with more PC an...
PC Support Ratios and TCO
2nd level support is dependent on geographical locations
 and related devices (“check readers”)...
PC Support Ratios
 Support Per PC for FTE
                               Per FTE Service                               Se...
Storage Ratios
 Many issues in storage ratios:
   • What is Usable storage?
   • Answer: after Raids and Storage needed f...
Storage Ratios

 Storage is the area where many clients complained they are
  understaffed – not able to control the allo...
Storage Ratios
 Number of Raw TB and Usable TB per Storage Staff Member
  FTE (including backup and DRP of storage):


  ...
Technologies Maturity Model                                                                              DEV
          201...
Technologies Maturity Model
   2010– Enterprises System Management CMDB
Business Value
  Investment
to make money

Cut cos...
Technologies Maturity Model
                                      2010- Servers
Business Value
   Investment
 to make mone...
Technologies Maturity Model
                  2010– End Point Devices
Business Value
  Investment
                        ...
Technologies Maturity Model
                            2010- Storage
Business Value
  Investment
to make money           ...
Storage Size and Growth
in Selected Industries
   Industry                      2010 1Q Size                            Pl...
Israel Market Positioning Integration Brokers 
                SOA infrastructure


                  Vendors to Watch:
  ...
Israel Market Positioning - ETL


                                                                                        ...
Israel Market Positioning – Management
                Frameworks


                  Vendors to Watch:                   ...
Israel Market Positioning – DBMS Open –
          General Usage


                                                        ...
Israel Market Positioning -Unix



                                                                                       ...
Israel Market Positioning – Industry Standard
                Processors X86 including blades (Intel  AMD)

              ...
Israel Market Positioning Desktops


                  Vendors to Watch:

                                                ...
Israel Market Positioning Laptops


                  Vendors to Watch:
                                                  ...
Israel Market Positioning High-end Storage
                (total including MF)


                                        ...
Israel Market Positioning Midrange Storage
                SCSI

                                                         ...
Israel Market Positioning General Storage
                Solution – starting point for general use
                      ...
Israel Market Positioning Storage NAS



                  Vendors to Watch:                                              ...
Israel Market Positioning
                (Enterprise Backup SW)

                   Backup to
                           ...
Market Status and Recommendations

Users are using these integrators (support, maintenance)
 in ESM – Enterprise System M...
Market Status and Recommendations

 Users are using these integrators (support, maintenance) in
  DBMS open area:

Oracl...
Market Status and Recommendations

Users are using these integrators (support, maintenance)
 in Servers-Platform Open are...
Market Status and Recommendations

Users are using these integrators (support, maintenance)
 in Clients area:

One1     ...
Market Status and Trends

Survey has shown that these integrators are used:
 (providers – from service point of view) in ...
Market Status and Trends
Survey has shown that these integrators are used:
 (providers – from service point of view) in b...
Selected ESM products and integrators

         Selected products and Integrators
                                 Team
  ...
Storage Selected Vendors and
                      SI’s in Israel
                            T EAM /
                    ...
Selected Vendors and SI’s in Israel – Enterprise
 B/R SW



                       Glass Team                             ...
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Summit 2010 Infra Ratios Positionning Integrators

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Here is userful extract from my presentation - staffing ratios for servers, storage, PC, service desk, system management and more.

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Summit 2010 Infra Ratios Positionning Integrators

  1. 1. Architecture and Infrastructure: Staffing Ratios, Maturity model, vendor positioning , integrators used, resellers Pini Cohen Architecture and Infrastructure EVP & Senior Analyst pinicohenstki.blogspot.com
  2. 2. Table of content • Staffing ratios: ESBSOA, Enterprise System Management CMDB, DBA, Servers – Windows, Linux, PC , Storage • Maturity Models: DevelopmentSOA, Enterprise System ManagementCMDB, Platforms, PC, Storage • Storage size and growth ratio • Positioning of vendors: ESBSOA, ETL , Enterprise System Management suites, DBMS, Unix Servers IntelAMD servers, Desktops, Laptops, High End Storage, Midrange Storage, General purpose Storage, NAS , Backup SW • Integrators used in: Enterprise System Management , DBMS support, Serversplatforms , Clients support, Storage, Backup • Resellers of : ESM products, Storage, backup SW Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 2
  3. 3. EAISOA Support Ratios EAI SOA variations are very big: • From static (old) messaging interface (MQ) to new and changing “SOA” service • How “thick” is the interface: 20 times a day to 20,000 a minute • How involved are the applications developers? • Example of service : “update flight details to web site”, “credit scoring” , etc. • How Yourcount?! Example: there is one big service “Retrieve document” to Text here Your Text here but this services is accessing 10 applications and 3 document management environments. It also has several variationsaccess methods. So what should be the count?! Source: STKI Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 3
  4. 4. EAISOA Support Ratios Number of Services/Interfaces supported by Integration/ESB/SOA team FTE Per FTE # of Services 25 percentile 37 Your Text here Median 100 Your Text here 75 percentile 125 Source: STKI Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 4
  5. 5. ESM (Enterprise System Management) Ratios ESM Ratios are very different from companies implementing ESM solutions since the level of implementation, internal processes , tools and automation is very different. The KPI itself –” per Servers “– is not ideal as well since it doe not here indication to Routers, Storagehere Your Text give Your Text devices, “check readers”, etc. Data point in the STKI survey 1 FTE per 1000 server. STKI comment “close the project!” Source: STKI Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 5
  6. 6. ESM (Enterprise System Management) support ratio Numbers of servers in Open (Win, Linux, Unix) covered by ESM team (including BSM, CMDB, etc. – if implemented) FTE member: Per FTE # of Servers 25 percentile 179 Your Text here Your Text here Median 362 75 percentile 608 This is an increase of 20% from last years data Source: STKI Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 6
  7. 7. DBMS Support Ratios DBMS support ratios metrics are not trivial: • Per DBMS but sometimes there are several DBMS single application or one DBMS for several applications • Huge variety. In the same organization: 20 application per FTE for MSSQL (small applications) 1.5 applications per FTE for Oracle (core business) Your Text here Your Text here • Applications DBMS vs. Infrastructure DBMS • Sometimes part of the job is done internally and some by the vendor (application producer) Source: STKI Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 7
  8. 8. DBMS Support Ratios Number of applications (in the Open) supported by DBA FTE Per FTE # of Applications 25 percentile 75 Your Text here Median 120 Your Text here 75 percentile 163 Source: STKI Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 8
  9. 9. Server Ratios - Windows Windows Server growth is huge Many clients claimed they are understaffed – not able to perform the patches on time, capacity planning, consolidation project is too slow, keeping track of all changes,Text here Your etc. Your Text here STKI observation – Virtualization has potential of savings but must start with adequate resources (staff). Source: STKI Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 9
  10. 10. Server Ratios - Windows  Number of Windows Servers (logical ) per System member Per FTE Windows Servers 25 percentile 69 servers Median 120 Servers 75 percentile 178 Servers Your Text here Your Text here • Change from last year – about 20% increase • Server is either physical or virtual • This includes SBC (CitrixWTSJetro) support  For development environment’s ratios can grow up to 600 Servers per FTE  Organizations with 100% identical servers in branches can get ratios of 1:500 servers per FTE Source: STKI Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 10
  11. 11. Server Ratios –Unix Linux  Number of Unix (OS) and Linux servers per System member: Per FTE Unix Linux Servers 25 percentile 10servers Median 20 Servers 75 Your Text here percentile 53 Servers Text here Your  Roughly same ratios as last year’s data  Good metric for Unix is hard to find: • Per CPU (but there are machines with many virtual OS on each CPU) • Per OS (but there are sometimes huge machines with 1 OS) • Per physical server Source: STKI Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 11
  12. 12. PC Support Ratios Support per PC is not equal to Support per Employee since there might be organizations with more PC and Employees (some employees has more than one PC) or vice versa (one PC is used for several employees working in shifts). The difference is small. Service desk ratios variation is related a lot to the “application support” and even “business support”. Your Text here Your Text here Applicationbusiness related support might be up to 30% of service desk effort Source: STKI Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 12
  13. 13. PC Support Ratios and TCO 2nd level support is dependent on geographical locations and related devices (“check readers”) PC Second Level support Ratios variation is very big since in some organizations the field technicians are part of new system implementation, some are responsible for HW (and some not…) Your Text here Your Text here Thin client reduces the need for 2 nd level support but increases the need for infrasystem support Is the SBC system part of System or PC ?! Source: STKI Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 13
  14. 14. PC Support Ratios  Support Per PC for FTE Per FTE Service Second Third – Total Desk Level Image Support per PC 25 percentile 210 275 1368 100 Median 385 400 2000 160 Your Text here75 percentile 458 635 Your Text here 3635 222 Source: STKI  Support per Employee for FTE Per FTE Service Second Third – Total Desk Level Image Support per Empl. 25 percentile 200 250 1330 91 Median 300 404 1940 162 75 percentile 458 533 3467 185 Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 14
  15. 15. Storage Ratios  Many issues in storage ratios: • What is Usable storage? • Answer: after Raids and Storage needed for internal usage • But it is not usable storage for applications – DRP, “cold copies”) • Raid 1 vs. Raid 0 vs. Raid 5 (and other Raid types) • VTL storage here Your Text (more storage but helps operations!) Your Text here • Backup operation is handled by several teams • On January I had 100TB. On February I purchased another 100TB. What does that mean about my ratios? Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 15
  16. 16. Storage Ratios  Storage is the area where many clients complained they are understaffed – not able to control the allocations, proactive maintenance , new technologies  Want to have better ratios? allocate each application highend storage x4 of what was asked…. Your Text here Your Text here  STKI predicts – IT failures caused by Storage Source: STKI Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 16
  17. 17. Storage Ratios  Number of Raw TB and Usable TB per Storage Staff Member FTE (including backup and DRP of storage): Per FTE RAW Storage Usable Storage 25 percentile 75 TB 36 TB Your Median Text here 200 TB 92 Your Text here TB 75 percentile 333 TB 221 TB  About (unbelievable!) 100% increase from last years data (Median Raw Storage capacity per FTE) Source: STKI Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 17
  18. 18. Technologies Maturity Model DEV 2010 – Middleware and Development Trends Business Value Investment Semantic AGILE to make money Full SOA – BPM Organization Cut costs, Increase GUI change integration TDD IT Project productivity ESB Open Source Pure Business WPF ALM tools Project EAI PaaS Commodity IT SOA Services ETL Governance tools Investment for regulations Using Implementing Looking Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 18
  19. 19. Technologies Maturity Model 2010– Enterprises System Management CMDB Business Value Investment to make money Cut costs, Increase productivity End User IT Project Application Experience RBA Pure Monitoring Business Project Commodity IT BSM CMDB with System closed loop Services Management CMDB – change Basic – management Automatic Investment discovery for regulations Using Implementing Looking Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 19
  20. 20. Technologies Maturity Model 2010- Servers Business Value Investment to make money IT Project Pure Cut costs, Increase Cloud Business Server Project productivity Servers Virtualization for Prod Multi domain Automation Commodity IT Linux Server UnixMF Legacy Quantum Services Servers consolidation Computer Specific domain Investment for regulations Automation Using Implementing Looking Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 20
  21. 21. Technologies Maturity Model 2010– End Point Devices Business Value Investment Mobile Desktop as to make money a Service Devices MAC for the Cut costs, Increase Business Microsoft Traditional IT Project productivity BPOS SBC for niche VDI Pure Business environment Application Project virtualization Commodity IT Office Windows 7 Services 2007 Software Appliances Investment for regulations Using Implementing Looking Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 21
  22. 22. Technologies Maturity Model 2010- Storage Business Value Investment to make money Sophisticated CDP snaps for creating environments Cut costs, Increase Dedup Green productivity for Storage Backup Storage Thin Virtualization Provisioning Commodity IT NAS and FCOE Services SAN Flash Drives Cloud Investment Email Storage for regulations Archiving Using Implementing Looking Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 22
  23. 23. Storage Size and Growth in Selected Industries Industry 2010 1Q Size Planned RAW Growth per year Defense 500TB-4P 50%- 100% Finance 400TB-1P 40% - 75% Health 140TB-350TB 30%-50% Your Text here Your Text here Manufacturing – 40TB-200TB 20%-50% Retail Telco 900TB-2.5 PETA 30%-50% Governmental 10TB-30TB 25%-100% High Tech 40TB-150TB 20%-30% Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 23
  24. 24. Israel Market Positioning Integration Brokers SOA infrastructure Vendors to Watch: Magic ezBlox Tibco IBM Oracle Local Support Your Text here Your Text here Worldwide Microsoft Leader SoftwareAG This analysis should be used with its supporting documents Israeli Market Presence Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 24
  25. 25. Israel Market Positioning - ETL Informatica IBM Local Support Your Text here Oracle Your Text here (OWB + ODI ) Microsoft This analysis should be used with its supporting documents Israeli Market Presence Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 25
  26. 26. Israel Market Positioning – Management Frameworks Vendors to Watch: CA HP Microsoft as central BMC Local Support console IBM Oracle as Your Text here central Your Text here console This analysis should be used with its supporting documents Israeli Market Presence Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 26
  27. 27. Israel Market Positioning – DBMS Open – General Usage Oracle Microsoft Local Support Your Text here Your Text here IBM This analysis should be used with its supporting documents Israeli Market Presence Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 27
  28. 28. Israel Market Positioning -Unix HP IBM Many clients ask themselves about the future of SUN Oracle/ Local Support SUN Your Text here Your Text here This analysis should be used with its supporting documents Israeli Market Presence Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 28
  29. 29. Israel Market Positioning – Industry Standard Processors X86 including blades (Intel AMD) Vendors to Watch: HP Cisco IBM Local Support Your Text here Your Text here DELL Oracle/ SUN This analysis should be used with its supporting documents Israeli Market Presence Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 29
  30. 30. Israel Market Positioning Desktops Vendors to Watch: HP Apple Local Support Not rarely I hear – Lenovo its allText here Your the same! DELL Your Text here Acer This analysis should be White used with its supporting boxes documents Israeli Market Presence Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 30
  31. 31. Israel Market Positioning Laptops Vendors to Watch: Lenovo HP LG Toshiba DELL Local Support Sony Apple here Your Text Your Text here Worldwide Leader This analysis should be used with its supporting documents Israeli Market Presence Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 31
  32. 32. Israel Market Positioning High-end Storage (total including MF) EMC Local Support IBM HDS Your Text here Your Text here HP This analysis should be used with its supporting documents Israeli Market Presence Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 32
  33. 33. Israel Market Positioning Midrange Storage SCSI EMC Vendors to Watch: NETAPP IBM XIV N DS DataDirect Local Support Networks Your Text here HP Your Text here Midrange storage share is rising on the expenses of HDS highend storage This analysis should be used with its supporting documents Israeli Market Presence Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 33
  34. 34. Israel Market Positioning General Storage Solution – starting point for general use Leaders EMC NETAPP HP Local Support Your Text here IBM XIV N DS Your Text here HDS This analysis should be used with its supporting documents Israeli Market Presence Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 34
  35. 35. Israel Market Positioning Storage NAS Vendors to Watch: NETAPP HDS Local Support HP Your Text here Your Text here EMC Isilon Systems This analysis should be used with its supporting documents Israeli Market Presence Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 35
  36. 36. Israel Market Positioning (Enterprise Backup SW) Backup to Symantec Cloud is an option Local Support EMC Your Text here IBM Your Text here HP This analysis should be used with its supporting documents Israeli Market Presence Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 36
  37. 37. Market Status and Recommendations Users are using these integrators (support, maintenance) in ESM – Enterprise System Management BSM CMDB: HP Malam-Team Matrix CA Your Text here Your Text here Aman Yana (Maraton) IBM Ness Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 37 37
  38. 38. Market Status and Recommendations  Users are using these integrators (support, maintenance) in DBMS open area: Oracle  Veracity  Glasshouse  Priority Text here Many smallgood integrators Your Text here Your in this area  ACS  Matrix  Microsoft  IBM  Malam-Team many other exist Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 38
  39. 39. Market Status and Recommendations Users are using these integrators (support, maintenance) in Servers-Platform Open area: HP TEAMMalam EMET IBM Your Text here Your Text here WE Harel Bynet PenguinIT CCC Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 39
  40. 40. Market Status and Recommendations Users are using these integrators (support, maintenance) in Clients area: One1 Malam-Team Taldor Calanit )excellence in migration projects) Text here Your Text here Your Dorcom Omnitech HP Matrix Hayun Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 40
  41. 41. Market Status and Trends Survey has shown that these integrators are used: (providers – from service point of view) in Storage area: EMC Netapp Text here Your Your Text here HDS IBM Malam-Team Ankor Glasshouse HP WE Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 41
  42. 42. Market Status and Trends Survey has shown that these integrators are used: (providers – from service point of view) in backup area: GlassHouse IBM HP Your Text here Your Text here Emet Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 42
  43. 43. Selected ESM products and integrators Selected products and Integrators Team Matrix / Malam Yana IGS Tangram Ness Netcom AMAN CCC Bynet Techmind (Maraton) HeadON WE Ticomsoft Ludan SecureTeam In2it CA x x x x Tivoli x x x x (netcool) x x x x Your Text here Your Text here HP x x x BMC x x Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 43
  44. 44. Storage Selected Vendors and SI’s in Israel T EAM / Malam/ Bezeq omnitech/ Glass Int. ANKOR netcom WE House CCC Matrix Bynet EMET ONE1 T aldor Benefit Harel ELAD EMC x x x x x x x X x IBM x x x x x x x x x HP x Your Text here x x Your Text here x NETAPP x x x x x x x x HDS x x x Fujistu x Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 44
  45. 45. Selected Vendors and SI’s in Israel – Enterprise B/R SW Glass Team Real Vendor EMET House Malam CCC Matrix Y ael Network ANKOR New Age Dorcom WE HP DP x x x x EMC Legato x Symantec (NB) Text here Your x x x x x Your Textx x here IBM TSM X x x Pini Cohen’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 45

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