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Esm 5 08 V3


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Esm 5 08 V3

  1. 1. Trends in the Enterprise System Management Market Pini Cohen EVP & Senior Analyst Architecture & Infrastructure Strategies [email_address]
  2. 2. STKI IT Model All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74
  3. 3. The Business Cost of Poor Service Can be Staggering Cingular users dropped during system failure in Galveston Co. 08:28 AM CST on Thursday, February 15, 2007 CHAOS: Voting Extension Denied Amid Massive Computer Problems in Colorado By George Merritt and Jeffrey Leib, Denver Post Staff Writers November 07, 2006 November 24, 2006 Wal-Mart website shuts down on Black Friday morning By CNN’s Katy Byron Air-traffic system outage grounds flights Planes nearly came too close together; glitch causes Miami delays Associated Press Updated: 3:30 p.m. ET Dec. 5, 2006 iTunes back to normal after holiday traffic quadruples ABC News: December 28, 2006 FRONT PAGE – COMPANIES AND MARKETS: Software bug hits electronic trade at LME By Kevin Morrison, Commodities Correspondent Financial Times, Nov. 07, 2006 June 23, 2006 Glitch Locks Ameritrade Users Out of Their Trading Accounts By Gaston F. Ceron Source: IBM
  4. 4. The IT service management challenge CIO & IT STKI Clients complain: “too many things to manage – impossible! “ Service Level Mgmt. Definition, Track & Report Asset & IT Financial Asset Lifecycle Availability Monitoring & Events Services, Request & Service Catalog Users and LOB Improve service value CFO Quality vs. cost & ROI Standardization and globalization Increasing complexity, value delivery, resource & cost pressures Reactive mode vs. proactive mode Risk to company Change and outages compliance Problem Management Orchestration & Isolation Configuration Mgmt. Manual and Automated Change Management Monitoring and Events Incident & Call Mgmt. 1,000’s of incidents Demand from the business Source: HP
  5. 5. Today’s IT Service Management Challenges Service Visibility – across the silos Aligning IT and the Business… <ul><li>When there is a problem, the first question asked is, “What changed?” </li></ul>Change Mgmt Configuration Mgmt Service Desk Release Mgmt Availability Mgmt Problem Mgmt Gartner Group: “80% of business service related failures are due to IT changes that had unpredicted impacts…” 80% Source: IBM
  6. 6. <ul><li>ESM projects are the most difficult IT projects to maintain. </li></ul><ul><li>This is why ESM projects fail </li></ul>Enterprise System Management Project Failures
  7. 7. <ul><li>The ESM Landscape </li></ul><ul><li>CMDB </li></ul><ul><li>Other ESM trends </li></ul><ul><li>Staffing Ratios </li></ul><ul><li>Local Positioning </li></ul>Agenda
  8. 8. The Management Operations Landscape Data Center Operations Operations Act as the primary communication point between IT and the rest of the organization Service Desk Monitoring the IT applications and infrastructure using ESM tools and “End user Experience” tools Monitoring Team All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 Installations, maintenance, configurations of IT infrastructure: Network, Server, Storage, SW infrastructure etc. Infrastructure Security nerve center Security Console IT Assets. Sometimes related to IT purchasing or Office of the CIO. Who is using which HWSW , contracts, etc. Asset Team
  9. 9. IT Organization Example CIO Strategic Programs Infra. Operations HR CTO IT FINANCE Planning Program Management Special Projects Supplier Mgmt. Data Center Ops Customer Service Distributed Ops Telecomm. App Development Core Systems E-Commerce Group/COE Corporate Systems Network Infrastructure Development PLAN BUILD RUN
  10. 10. Market Status and Trends - CMDB Source: BMC
  11. 11. CMDB automatic discovery <ul><ul><li>Learn how their CIs are configured (& changing over time) </li></ul></ul><ul><li>Configuration Auditing </li></ul><ul><ul><li>Tracks changes in applications </li></ul></ul><ul><ul><li>Depicts that information on the map </li></ul></ul><ul><ul><li>Depicts that information thru reports </li></ul></ul>Automatically tracks changes on all CIs & attribute values over time… Application Source: IBM
  12. 12. CMDB is improving configuration management <ul><ul><li>Comparing two instances of an Apache Web Server to the golden master </li></ul></ul><ul><li>Compliance </li></ul><ul><ul><li>Compare configuration to “reference master” </li></ul></ul><ul><ul><li>Compare to your standard policy </li></ul></ul>Values in red and blue are policy violations Source: IBM
  13. 13. Is your company implementing a CMDB or planning to? (75%) Figure 1 Source: CA
  14. 14. <ul><li>Selected CMDB projects (implementing): </li></ul><ul><ul><li>Pelephone (HP) </li></ul></ul><ul><ul><li>Amdocs (HP) </li></ul></ul><ul><ul><li>Bank Leumi (BMC) </li></ul></ul><ul><ul><li>ZIM (BMC) </li></ul></ul><ul><ul><li>Poalim (IBM) </li></ul></ul><ul><ul><li>Clalit (BMC) </li></ul></ul><ul><ul><li>Israel Stock Exchange (CA) </li></ul></ul>Market status and Trends All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74
  15. 15. <ul><li>Early benefits from local CMDB project with dependency map and list of changes : </li></ul><ul><ul><li>Better configurationasset – understanding which of the system are connected elated </li></ul></ul><ul><ul><li>Better problem resolution (what was changed that might cause the fault) </li></ul></ul><ul><li>However </li></ul><ul><ul><li>Technology is not mature </li></ul></ul><ul><ul><li>Support for this technology is an issue </li></ul></ul>Market status and Trends - CMDB All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74
  16. 16. Other trends: Run Book Automation <ul><li>Operations specific BPMWorkflow base on CMDB and special purpose connectors such as: </li></ul><ul><ul><li>UNIX </li></ul></ul><ul><ul><li>VMware Infrastructure 3 </li></ul></ul><ul><ul><li>BMC Atrium CMDB </li></ul></ul><ul><ul><li>CA NSM </li></ul></ul><ul><ul><li>CA Service Desk </li></ul></ul><ul><ul><li>EMC Legato NetWorker </li></ul></ul><ul><ul><li>FTP </li></ul></ul><ul><ul><li>HP OpenView Operations </li></ul></ul><ul><ul><li>IBM Tivoli NetCool / OMNIbus </li></ul></ul><ul><ul><li>Microsoft Active Directory </li></ul></ul><ul><ul><li>Symantec Net Backup </li></ul></ul>Source:
  17. 17. Transaction monitoring : Optier Proactive, Cross-tier, Transaction Workload Management Workload Profiling, Policy Management, Dashboard Source: Web server J2EE Web App server1 J2EE EJB App server2 DB server <ul><li>Management Server </li></ul><ul><li>single repository </li></ul><ul><li>analysis tools </li></ul><ul><li>Web GUI </li></ul>DTE DTE DTE DTE User Request Transaction Profiles Collected
  18. 18. Current Status and Trends <ul><li>New concept - new applications are developed with standardized errormonitoring messages </li></ul><ul><li>“ Our ESM tool was very important to SOX regulation compliance “ </li></ul><ul><li>ITIL is also part of ESM (Enterprise System Management) installations </li></ul><ul><li>Not enough relationship between ESM and Service center. </li></ul><ul><li>Continues updating “End User experience ” tool environment might be very demanding since it has to be done each time application is changed…. However, synthetic transactions (screens) might not find all the problems </li></ul>All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74
  19. 19. Market Status and Local Trends <ul><li>Microsoft System Center presence is increasing (MOM, SMS, Data Protection Manager and soon to arrive System center Mobile device manage and System Center Service Manager) </li></ul><ul><li>Some Windows Administrators will use MOM and not the general ESM console (Unicenter, HPOV, Tivoli, BMC etc.) The operations will use the ESM console. </li></ul>All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74
  20. 20. <ul><li>Some organizations are happy with low cost monitoring tools (Nagius, ServerAlive, BigBrother etc.) or even with their own scripts ! </li></ul><ul><li>Enterprise System Management implementation dilemma: </li></ul><ul><ul><li>Per infrastructure layer </li></ul></ul><ul><ul><li>Per application (business process) </li></ul></ul>Market status and Trends All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74
  21. 21. SOA Management Standardize and reduce costs <ul><li>Key Benefits: </li></ul><ul><li>Add all registered web Services to the CMDB </li></ul><ul><li>Improve availability of SOA web Services </li></ul><ul><li>Proactively manage changes to web Services </li></ul><ul><li>Key Capabilities: </li></ul><ul><li>Detect web Services (WSDL) and SOA infrastructure changes </li></ul><ul><li>Discover “Rogue” web Services and bring them under management </li></ul><ul><li>Supported CI types include UDDI, web Service, web Service operation, Business Unit (provider), WSDL configuration file, Diagnostics web Service monitor </li></ul>HP
  22. 22. ESM (Enterprise System Management) Ratios <ul><li>ESM Ratios are very different from companies implementing ESM solutions since the level of implementation, internal processes , tools and automation is very different. </li></ul><ul><li>The KPI itself –” per Servers “– is not ideal as well since it doe not give indication to Routers, Storage devices, etc. </li></ul><ul><li>From 70 Servers monitored by 1 FTE to 360 Servers monitored by 1 FTE. .Median is 250 Servers </li></ul><ul><li>Data point in the STKI survey 1 FTE per 1000 server. STKI comment “close the project!” </li></ul>Source: STKI All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74
  23. 23. Israel Market Positioning – Management Frameworks Local Support Israeli Market Presence CA IBM BMC HP SW (+Mercury ) This analysis should be used with its supporting documents Vendors to Watch: Microsoft as central console All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 Oracle as central console
  24. 24. Thank you for your assistance in this research Pini Cohen EVP & Senior Analyst Architecture & Infrastructure Strategies [email_address]