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HOW TO MASTER DIFFICULT
CONVERSATIONS AT WORK

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As a leader,
think about
your overall
role and
responsibilities.

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What do you
think is your
hardest task?
What are you
most reluctant
to do?

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“Hi Chris, I’ve called for this meeting to work
out some ways that we can improve the way
you have been communicating with...

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“Hi Chris, I’ve called for this meeting to work
out some ways that we can improve the way
you have been communicating with others.
This is important as we are a team that
emphasizes collaboration. I am here to help
you get there.”
What to say:

“Hi Chris, I’ve called for this meeting to work
out some ways that we can improve the way
you have been communicating with others.
This is important as we are a team that
emphasizes collaboration. I am here to help
you get there.”
What to say:

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