1. Styles in Business Letter
BUSINESS LETTER STYLES
Six letter styles have been established for use in business offices. The two most commonly
used of these are the block and semi block styles.
1. Full block
All lines of typing begin on the left hand margin. There are no paragraph indentions. Letters
that are typed in the full block style are always single spaced
FULL BLOCK STYLE
Modern Office Equipment Co. Ltd.
98 – 100 Anna Salai
Cennai – 600002
India
Telephone : 044 26152766
Fax : 044 26152767
6th June 2001
The Manager
ABC Computer Stores
23 North Usman Road
T. Nager
Chennai – 600018
Telephone : 044 26156782
Fax : 044 26156780
Dear Sir,
This style is widely used across the globe. This style does not use any indent at all. Every
single line is typed from the left-hand side. Since this style demands less number of
keystrokes, this style increases the speed of the typist.
Even for computer typing, this style is more convenient. Note that this style does not use

2. comma after every line in the address. This is also reducing the number keystrokes required.
But the proper punctuations are added properly.
Yours faithfully,
M.N. Ashok Nathan
Assistant Manager
Production
2. Block
All lines of typing begin on the left hand margin except the date, the complementary close,
and the signature line.
BLOCK STYLE
Justrust Insurance Co. Ltd.
WISWA COMPLEX
456, North Usman Road
T.Nager
Chennai 600008
Telephone : 044 67894520
Fax : 044 67894521
10th November 2009
Miss Linda Nancy
3010 Jalal Street
90, Tamara
Chennai 600012
Telephone : 044 67894871
Fax : 044 67894873
Dear Miss Nancy,
This style is similar to the fully-blocked style. It differs in the positioning of few items. The

3. date is typed on the right-hand side of the page rather than the left-hand side of the page as
followed in the fully-blocked style. The subject of the letter and the signature and the name
and the designation of the sender are centered.
These modifications give the letter a balanced appearance. However this is not the only way
to modify the fully-blocked style. You may want to place other items in different places.
Yours Sincerely,
John McDonald
Marketing Executive
3. Semi block
The first line of each paragraph is indented. Otherwise, the semi block style is exactly like the
block style.
SEMI BLOCK STYLE
National Limited
191 / N - Patricia Avenue
Liverpool – 600 020
Phone : 0011 - XXXXXXXX
Fax : 0011 - XXXXXXXX
August, 7th
2012
Mr. Gan Kim Hua,
Manager,
Gan Electrical Appliances Co,
356 Lorong 23/12,
Taman Maju Jaya,
70500 Seremban, N.S.

4. Dear Mr. Gan,
RE : Order for CD Player
We received your order for 6 sets of the HIVOLTAGE Portable CD Player Model 231
GX. We regret to inform you that the model is at present out of stock as demand has far
outstripped supply. Our supplier in Japan has informed us that it will take another 6 months
before they can send a new shipment.
However, may we offer an alternative item that seems to have the potential of being a
best-seller as well. This is the TRUSOUND Portable CD Machine Model ZXS 10. This retail
for Rs. 349.99 and is the latest on the portable CD range. Terms are as usual.
Thank you.
Yours sincerely,
Mary Lim
Sales Manager
4. AMS Simplified letter
All typing in the Administrative Management Society Simplified Letter begins on the left
margin, as in the full block style. This form omits the salutation and the complimentary close.
AMS SIMPLIFIED LETTER
Modern Office Equipment Co. Ltd.
98 – 100 Anna Salai
Cennai – 600002
India
Telephone : 044 26152766
Fax : 044 26152767
6th June 2001

5. The Manager
ABC Computer Stores
23 North Usman Road
T. Nager
Chennai – 600018
Telephone : 044 26156782
Fax : 044 26156780
SIMPLIFIED STYLE
This is another modification of the fully-blocked style. This style is used when you write a
letter and you do not know the name and title of the person to whom you are writing the letter.
The salutation and the complimentary closing are not used in this style. The subject is
mentioned in capital fonts and that subject need not be underlined.
Today around all the business houses, this style is widely used when the writer of the letters
does not want to give importance to formality. Since the formality is not adopted here, this
style goes to the heart of the addressee. This style gives more importance only to the core
matter of the letter.
M.N. Ashok Nathan
Assistant Manager
Production
5. Hanging Indented (Inverted)
The hanging indented style is identical the semi block format except that the first line of each
paragraph is typed flush with the left margin and all lines following are indented five spaces.
This style is usually seen only in advertising letter, where it’s unique paragraphing catches
the eye.
HANGING INDENTED STYLE

6. 6. Official (Formal or Personal)
The official letter style is usually prepared in either the block or the semi block format. The
inside address, however, is located two to five lines below the typed signature line, not at the
top of the page. The official letter is used only when writing to highly placed official or to
extend congratulation, appreciation, or sympathy.
OFFICIAL
National Limited
191 / N - Patricia Avenue
Liverpool – 600 020
Phone : 0011 - XXXXXXXX
Fax : 0011 - XXXXXXXX
Mr. Dennis Lee,
Regional Manager,
kiddleWorld (M) Sdn Bhd,
8493 Jalan 14/320,
46100 Petaling Jaya,
Selangor Darul Ehsan.
Dear Mr. Lee,

7. My staff and I would like to congratulate you on your recent promotion to
Regional Manager. This is indeed a coveted position and we are sure you will do a good Job.
The Last five years when you were Area Sales Manager, we enjoyed a good
turnover of business because of your innovative methods of increasing sales. We believe you
can be even more effective in your new position. We look forward to even better years.
Once again, congratulations and best wishes from all of us here.
Yours sincerely,
T. Mohan
Manager
KINDS OF BUSINESS LETTER
This is a sample Recommendation Letter given by a University Professor
in support of his student.
19th June 2007
FROM :
Wong Teck Seng, Dr,
Department of Geology,
Universiti Malaya 5,
9200 Kuala Lumpur.
TO :
The Recruiting Officer,
Petrotech SDN BHD,
3020 Japan Raja Darat,

8. 59900 Kuala Lumpur.
Abdul Ahab was one of my honors students last year. He graduated with a First Class Upper
Honors Degree early this year.
As a student he was diligent and always showed keen interest in his studies. He helped me
finish a very detailed study of a number of limestone formations in the Kinta Valley, Perak. I
can say when it comes to doing meticulous work for long hours under less than comfortable
conditions, Abdul Ahab rates as one of the best I have known. He is not one to give up when
things get rough. He can be relied upon to complete difficult tasks that a normal person
would shun.
I recommend him high enough if your company requires a genuinely capable man to do field
research and related work. He would be an asset to any company. Give him a challenge and
he literally thrives in it. that's Abdul Ahab. Furthermore his easygoing nature would always
enable him to work with anyone anywhere. I have confidence that he would be able to
perform the most arduous of tasks that he is entrusted with.
With thanks.
(Signature of Wong Teck Seng)
Wong Teck Seng B.Sc., Ph.D.
This is a sample Resume.
Jain Kumar,
12 Birla Street,
Thillai Nager,
Trichy 620012,
India.
Personal Details :

9. Date of Birth : 12th April 1987
Age : 23 years (as on 20th August 2010)
Marital Status : Single
Sex : Male
Nationality : Indian
Educational Qualifications :
1. 2004 - +2 - St. Joseph’s Higher Secondary School – Trichy – Tamil Nadu – India
2. 2008 - B.Tech. – Indian Institute of Technology - Mumbai – Maharashtra – India
3. 2010 – MBA – Indian Institute of Management – Ahmedabad – Gujarat – Indi
Extra-Curricular Activities :
1. 2002 – 2003 – Represented school and the state at the national level Hockey
2. 2003 – 2004 – The Team Captain of State Level Hockey Team
3. 2003 – 2004 – Member of School Choir
Work Experience :
1. As part of my B.Tech, I have done a project for Infosys Computer Company Ltd. on
the topic of “Software for Educational Institutions’.
2. As pert of my MBA program, I completed a project for State Bank of Trichy on
“Financial Statement Preparation”.
3. After I completed my MBA in June 2010, I have been working as a Area Sales
Manager in Hindustan Company Ltd. at Mumbai.

10. References :
1. Dr. Mahalingam,
Head of the Department of Computer Science,
Indian Institute of Technology,
Mumbai,
Maharashtra,
India – 2099091.
2. Dr. Rajendran,
Head of the Department of System Administration,
Indian Institute of Management,
Ahmedabad,
Gujarat,
India 345621.
This is a sample Letter Asking for Increase in Salary.
12th July 2009
FROM :
James Wong,
34 Jalan Dersatu,
Taman Marg,
Jaya 70400,
Seremban.N.S.
TO :
Mr. Lee Voon Leong,
Manager,
Harmony Music Centre,
4S Jalan Bandar,
72000 Seremban.

11. Dear Mr. Lee,
Request for increase in salary
I have been with your company for three years now working as a Sales Assistant. My salary
has been stagnant at Rs. 830.00 per month for two years. These days, the salary is barely
enough to make ends meet and with the cost of living spiralling upwards everyday, soon it
will not be sufficient.
So may I request for an increase in salary of Rs. 200.00 per month?
This increase will ease things a bit for the immediate future at least.
Thank YOU.
Yours Sincerely,
James Wong
National Limited
191 / N - Patricia Avenue
Liverpool – 600 020
Phone : 0011 - XXXXXXXX
Fax : 0011 - XXXXXXXX
Your ref : VGT / 0091
Our Ref : SAL / 6 / 1425
6 March - 19XX
To :
Mr. K.T. Shan,

12. Manager,
Syabas Trading Co,
476 Jalan Tamby,
58400 Kuala Lumpur.
Dear Mr. Shan,
RE : WRONG GOODS
We received the goods you sent us via lorry transport (d/o 43290) yesterday. When we
checked the goods, we found that you have sent us some wrong goods.
If you would check our order (No. 5987), we had asked for 3 dozen cans of A1 TOMATO
PASTE. Instead you sent us 3 dozen bottles of A1 TOMATO SAUCE.
We have ample stock of Tomato Sauce but urgently need the Tomato Paste. So we are
returning the Tomato Sauce to you. Could you send us the TOMATO PASTE as soon as
possible? Please give us a c/n for the wrong goods.
Thank you.
Hj Jamaludin Md Isa
Manager
Encl. (1)
JMI : fm
Resignation Letter is written when the worker is going out of the company permanently.
Faridah Mohd. Nor,
450 Batu 23,
Jalan Seremban,
72000 Kuala Pilah,
New York 89182,

13. USA.
10th June 2010
Mr. Gurcharan Singh Manager,
GS Manufacturing Company Ltd.,
775 Kawasan Perindustrian Barn,
70100 Seremban,
New York 89182,
USA.
Phone : 044 25167822
Fax : 044 25167823
Dear Mr. Clinton,
I wish to inform you that I shall be resigning from my job as of 1st July 2010. I have been
offered a place in University of New York to study Accountancy. This is an opportunity that I
have been waiting for and I am happy to take it.
I must say that I have learned many things working for you.
Thank you for everything.
Yours Sincerely
Faridah Mohd. Nor
This is a sample Letter Warning An Employee.
ETI lLECTRONICS SDN Ltd.
356 Jalan Kemajuan,
41200 Kelang,
Selangor.
Tel : 03 - 657 5674
Fax : 03 - 657 5677

14. Your Ref : _____________ Our Ref : ____________ Date : 12 June 1998
Mr. N Kuba,
Production Supervisor,
45, Jatan Bawah,
40100 Kelang.
Dear Mr. Kuba
My records show that you have been absent without leave for 4 days this month and 5 days
last month. This goes against the rules of the company and it is unacceptable to the
management. I must warn you not to do this in future.
Yours Sincerely,
Gary Ng
General Manager
GN : hwk
National Limited
191 / N - Patricia Avenue
Liverpool – 600 020
Phone : 0011 - XXXXXXXX
Fax : 0011 - XXXXXXXX
Your ref : VGT / 0091
Our Ref : SAL / 6 / 1425
Mr. Wong Tong Meng,
Sales Manager,
Haw Teng Trading Co. Sdn Bhd,
988 Jalan Ahmad,
30100 Ipoh,
Perak.

15. Dear Mr. Wong,
We would like to place the following order :
1. Phoenix brand Meehon 1 kg pack - 4 dozen
2. Dragon brand Fragrant Rice 5 kg pack - 3 dozen
3. Horlicks 1 kg bottle - 5 dozen
4. FAb Soap Powder 750 g pack - 4 dozen
These items are urgently needed. Could you send them to us as soon as possible? We are also
ordering other goods. Please refer to the enclosed order form. They may be sent later.
Thank you.
Yours sincerely,
Toh Ah Kong
Manager
Encl. (1)
TAK : wkl
This is a sample Letter for Cancellation of Order Because Of Price Increase.
National Limited
191 / N - Patricia Avenue
Liverpool – 600 020
Phone : 0011 - XXXXXXXX
Fax : 0011 - XXXXXXXX
Your ref : VGT / 0091
Our Ref : SAL / 6 / 1425

16. 6 March - 19XX
To :
M/S Quikmove Products Sdn Bhd,
8999 Jalan Pantas,
Taman Cepat Maju,
72220 Seremban. N. S.
Attention : Ms Bellinda Yeo
Dear Ms. Yeo,
RE : Cancellation of order
Thank you for your letter informing us of the hefty price increase of the items.
1. KKK Makanan Snek
2. Minyak Masak Cap Burung Nuri
As the price increase is not acceptable to our customers, please cancel our order for these two
items. Please send the other items to us as soon as possible.
Thank you.
Yours sincerely
Noridah Baharom
Manager
This is a sample Letter Requesting for Samples.
CAMAYA BOOK CENTRE
465 Jalan Peraduan,
21600 Marang,
Terengganu.

17. Tel : 09 8765 4366
Fax : 09 8765 4366
Your Ref :
Our Ref: :
Date : 6 July 19xx
The Manager,
Polygon Publications,
456 Jalan 211,
46200 Petaling,
Jaya Selangor.
Dear Sir / Madam,
Request for specimen copies
Many of my customers are school teachers and they often ask me to give them specimen
copies of your publications (and other publications) to show to their pupils. I notice that the
specimen copies greatly help to increase sale of the particular titles.
As I do not have extra copies to give as specimen, could you send me some specimen copies
of some of your titles in print? I am sure they will prove beneficial in time to come.
Thank you.
Your Faithfully
Ismail Md Nor,
Proprietor