things.is a physical/digital design agency
INNOVATIVE SHOPPING EXPERIENCECONNECTED & SMART PRODUCTS
CONNECTED & SMART SERVICES OPEN INNOVATION WORKSHOPS
PURE DIGITAL PRODUCTS
IT’S ALL ABOUT CONNECTING
EVERYDAY OBJECTS WITH PEOPLE
AIMING TO MAKE LIFE BETTER AND
IOT IS REVOLUTIONARY FOR
INDUSTRIAL & CONSUMER CONTEXTS
consumers will get new added values from:
city museums &
WHAT ARE THE MAIN INGREDIENTS
FOR AN IOT PRODUCT?
connected & smart
can be connected,
can be sensitive,
can be shareable
DEVICES, SPACES & PEOPLE
WE’RE LIVING A BIG SHIFT IN THE
USE OF DEVICES AND IN THE
PERCEPTION OF SPACES
a new way to design
products & services is
IOT IS ALL ABOUT NEW BEHAVIORS
SUPPORTED BY EFFECTIVE
HOW CAN WE ENVISION
NEW BEHAVIOURS &
FOLLOWING A NEW DESIGN PROCESS
TO OUTLINE THE ENTIRE EXPERIENCE
WHAT ARE THE
UX FOR IOT AND
UX FOR DIGITAL SERVICES?
1IOT DEALS WITH DEVICES THAT
ARE DISTRIBUTED IN THE REAL
Computing power and networking is embedded in objects and
environments around us. Now computers are used in a wide variety
of situations. We believe in a thorough understanding of the user’s
2UX INVOLVES DIGITAL AND
The presence of multiple devices create more complexity for the
user’s understanding, IoT products & services need clearness &
3INTERACTIONS CAN HAPPEN IN
A WIDE VARIETY OF CONTEXTS.
We deal with a wider variety of device types especially for mobile
devices, with or without screens. Connected devices dramatically
affect the UX.
4FUNCTIONALITY CAN BE
DISTRIBUTED ACROSS MULTIPLE
DEVICES WITH DIFFERENT
Some devices may have no input or output capabilities and are unable
to tell us directly what they are doing. Interactions may be handled by
web or smartphone apps.
5IOT IS ALL ABOUT DATA.
DATA IS AT THE CORE OF SMART
Big data can be user centric, resulting in an improvement of UX.
Networked and embedded devices allow us to capture data from
the world and use it to deliver better services to users.
6COMPARED TO A CONVENTIONAL
DIGITAL SERVICE, THERE ARE
MORE PLACES WHERE CODE CAN
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A typical IoT service is composed of one or more embedded devices, a
cloud service, perhaps a gateway device, one or more control apps
running on a different device, such as a mobile, tablet or desktop.
7IOT IS LARGELY ASYNCHRONOUS
- MAINTAINING CONNECTIONS
USES A LOT OF POWER.
IoT Design has to deal with discontinuities in the UX, as a result
parts of the ecosystem can be out of sync.
screen layout, look & feel
architecture & behaviour for
services & devices
physical hardware: capabilities
and act form
interaction spanning, multiple devices
with diﬀerent capabilities
how should users think about the
customer journeys & services,
interaction with non digital touchpoint
audience proposition, objectives,
functionality of a speciﬁc service
conceptual architecture and domain
modules spanning products/services
source: “Designing Connected Products”
Claire Rowland, Elizabeth Goodman, Martin Charlier, Alfred Lui & Ann Light