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Revisiting ECM in a 2.0 World


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When ECM was first conceived, people created content, it was published, and then nothing else happened until it was time to update the content. Then came the 2.0 world. The world at large went from consuming content to interacting with content. This was a new mindset for the Content Management world. Instead of one author, or a few authors working together, content now evolves over the course of years through the input of any number of people. Discussions about content have become information worth capturing. The line between structured and unstructured information is fuzzy and no longer back and white. The need to share all of this information has also increased dramatically.
This is the slides from the Gilbane Boston, 2010, session that looked at these challenges, and more, outlining how to leverage new technologies and architectures to prepare Enterprise Content Management for the next decade.

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Revisiting ECM in a 2.0 World

  1. 1. Revisiting “Enterprise” Content Management in a 2.0 World<br />Laurence Hart<br />Washington Consulting, Inc.<br />December 2010<br />1<br />
  2. 2. Why Listen?<br />Information Management 15+ years<br />Document Management<br />Records Management<br />Enterprise Content Management<br />Web Content Management<br />XML<br />Collaboration (Grandfather of Enterprise 2.0)<br />Digital Asset Management<br />AIIM Interoperable Committee<br />CM Pros, Chair Standards Group<br />Author, Word of Pie<br /><br /><br />Director, Technology Solutions, Washington Consulting, Inc.<br />2<br />
  3. 3. 3<br />My content growing,<br />evolving, and expanding.<br />Cloud brings rain or hope?<br />
  4. 4. In the Beginning<br />4<br />
  5. 5. Then Came Scanning<br />5<br />
  6. 6. Followed by Process<br />6<br />
  7. 7. And Everything Else<br />Email<br />Management<br />Web<br />Content<br />Management<br />Digital<br />Asset<br />Management<br />Collaboration<br />Records<br />Management<br />7<br />
  8. 8. Email<br />Management<br />Content<br />Applications<br />Web<br />Content<br />Management<br />Digital<br />Asset<br />Management<br />Collaboration<br />Records<br />Management<br />ECM<br />Project<br />ECM<br />Project<br />ECM<br />Project<br />Process Services<br />External<br />Interfaces<br />(SOAP,<br />WS-*, RSS,<br />REST,<br />RPC…)<br />The ECM <br />Platform<br />Content Services<br />Library Services<br />Enterprise Content Management (ECM) is the strategies, methods and tools used to capture, manage, store, preserve, and deliver content and documents related to organizational processes. ECM tools and strategies allow the management of an organization's unstructured information, wherever that information exists.<br />- AIIM Website, November 2010<br />Grand Unifying Theory<br />Define<br />ECM<br />CCA<br />Analytics<br />Forms<br />Reports<br />8<br />
  9. 9. Two Problems<br />9<br />
  10. 10. For Example<br />U.S. Citizenship and Immigration Service<br />Over 1 million new legal immigrants per year<br />Average storage per file, 70 MB<br />Keep for 99 years<br />75+ TB/year with ZERO back-file conversion<br />Over 16 million benefit claims per year<br />Everything is audited<br />Multiple agency access<br />10<br />
  11. 11. Two Outcomes<br />11<br />
  12. 12. Web 2.0<br />Conversational<br />Web 1.5<br />Transactional<br />Meanwhile<br />Web 1.0<br />Informational<br />ECM<br />Content<br />Management<br />ECM<br />12<br />ECM<br />
  13. 13. Dev/Test<br /> Design/Dev<br />Why the Lag?<br />Req/Design<br />ECM Release Cycle<br />Req/Dev/Design/Dev…<br />Internet<br />Generation<br />Year<br />One<br />Year<br />Two<br />Year<br />Three<br />13<br />
  14. 14. Focus on the User<br /> The Ether<br />Tags:<br />Proposal, Widgets, Draft,<br />XYZ Inc<br />Share:<br />Mary(Partner)/Edit<br />Tags:<br />Approved<br />Share:<br />XYZ-Purchasing<br />/Read<br />14<br />
  15. 15. Simple Access<br />15<br />
  16. 16. Most Overused Word<br />16<br />
  17. 17. 3-Step World Conquest<br />17<br />
  18. 18. Map of the Future<br />Omnipresent Content Management<br />Old Guard<br />Features<br />Challengers<br />“We Matter”<br />Architecture<br />18<br />
  19. 19. The Change<br />Enterprise Content Management (ECM) is a strategy for the coordinated management of all content throughout an organization, allowing for people and systems to find and use content from within any business context.<br />Omnipresent Content Management (OCM) is the coordinated management of all content throughout the world, allowing for people and systems to find, use, and share content from within any context.<br />19<br />
  20. 20. You Ready?<br />Twitter: @piewords<br />Blog:<br />Email:<br />20<br />