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Beyond the Hype of Content Services

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Beyond the Hype of Content Services

There has been a lot of hype in the last year around Content Services with many vendors embracing the term. For many people, the question remains, what is it, how does it relate to ECM, and how can it help me achieve my actual Information Governance goals? In this discussion we'll cut through the hype and offer clear answers to those questions. We will also discuss how leveraging agile methodologies and cloud technology can speed the implementation of Content Services helping you realize value even sooner.

There has been a lot of hype in the last year around Content Services with many vendors embracing the term. For many people, the question remains, what is it, how does it relate to ECM, and how can it help me achieve my actual Information Governance goals? In this discussion we'll cut through the hype and offer clear answers to those questions. We will also discuss how leveraging agile methodologies and cloud technology can speed the implementation of Content Services helping you realize value even sooner.

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Beyond the Hype of Content Services

  1. 1. Implementing Information Governance By Addressing Challenges One At A Time Laurence Hart, CIP BEYOND THE HYPE OF CONTENT SERVICES March 1, 2018
  2. 2. 1 Enterprise Content Management (ECM) A strategy for the coordinated management of all content throughout an organization, allowing for people and systems to find and use content from within any business context. Information Governance (InfoGov) The overarching and coordinating strategy and tactics for all organizational information. It establishes the authorities, supports, processes, capabilities, structures, and infrastructure to enable information to be a useful asset and reduced liability to an organization, based on that organization’s specific business requirements and risk tolerance. Historic Definitions Copyright © 2018 TeraThink Corporation
  3. 3. 2 Enterprise Content Management (ECM) A strategy for the coordinated management of all content throughout an organization, allowing for people and systems to find and use content from within any business context. Information Governance (InfoGov) The overarching and coordinating strategy and tactics for all organizational information. It establishes the authorities, supports, processes, capabilities, structures, and infrastructure to enable information to be a useful asset and reduced liability to an organization, based on that organization’s specific business requirements and risk tolerance. Historic Definitions Copyright © 2018 TeraThink Corporation
  4. 4. 3 Enterprise Content Management (ECM) A strategy for the coordinated management of all content throughout an organization, allowing for people and systems to find and use content from within any business context. Information Governance (InfoGov) The overarching and coordinating strategy and tactics for all organizational information. It establishes the authorities, supports, processes, capabilities, structures, and infrastructure to enable information to be a useful asset and reduced liability to an organization, based on that organization’s specific business requirements and risk tolerance. Historic Definitions Copyright © 2018 TeraThink Corporation
  5. 5. 4 Content Services Are… The How Of InfoGov And ECM, Not The What A Platform Accessed Through APIs Best Suited For Large Enterprises
  6. 6. 5
  7. 7. 6
  8. 8. Federated Repositories Repository to Repository Application to Repository
  9. 9. 9
  10. 10. 10
  11. 11. 11 Copyright © 2018 TeraThink Corporation
  12. 12. 12 Copyright © 2018 TeraThink Corporation
  13. 13. 13 Content Services Works Now Because… Agile Has Freed Us From Waterfall We Understand Users Come First The Industry Is Ready For Change
  14. 14. 14 Be Cautious As… The Need For ECM & InfoGov Still Exists Agile Is Required & More Than A Process Transformation Takes Time, Don’t Rush It
  15. 15. 15 Content Services Are Not New, Just Evolved Still Have To Have Strategy In Place First Work In An Agile Manner Start With Solving An Existing Problem

Editor's Notes

  • Nick introduces and we chat about the Hype of the Content Services from Gartner. At some point, Nick asks about InfoGov and ECM
  • InfoGov comes from the IC, ECM comes from me.

    LOTS OF WORDS
  • Strategy is important. So are the processes, requirements, and everything else. None of this goes away or changes. ECM may be a dated term but it has always worked best when it was a Strategy
  • Strategy is important. So are the processes, requirements, and everything else. None of this goes away or changes. ECM may be a dated term but it has always worked best when it was a Strategy
  • At some point asks what this picture is of

    Nick asks, “So is it a technology?”
  • Content Services Are more that a tech. It is a strategy for implementing these complex systems. An Approach For Implementing A Content Management System

    Services have been around for a while in concept but the maturity of how has changed dramatically.

  • The beauty is that as your needs evolve, the abilities can evolve. This isn’t a one size fits all situation. This is an approach where we definitely see the creation, retrieval, update, and delete of content. However we can add transformation, image recognition, auto-classification, and records management behind the scenes

    Services have been around for a while in concept but the maturity of how has changed dramatically.

  • Back in 2009, I was demonstrating the CMIS standard at the AIIM Conference as part of the iECM Committee effort. The Application to Repository use case is really what we are talking about except we are redefining the Interface to be more business centric and the repo is built in a new manner
  • Back in 2009, I was demonstrating the CMIS standard at the AIIM Conference as part of the iECM Committee effort. The Application to Repository use case is really what we are talking about except we are redefining the Interface to be more business centric and the repo is built in a new manner
  • Things have worked when they were custom. These are custom chocolates. One set vanilla, habaneros, and a flavored gin. These were picked to meet a flavor palette. User interfaces need to be developed to meet a specific task.
    Apparently we’ve learned that we have to create something people can use readily. Training is fine but 50 page manuals on how to use a system need to go away
    We are moving away from Excel spreadsheet. Old-school JAD sessions and new, creative, ways to garner feedback are making it easier to determine what has to be done
  • Talk about the flexibility of the cloud. It isn’t new but it is evolving to be more flexible.
    Cloud has led to DevOps. While technical, this has made it easier build and grow
    Agile is replacing waterfall in the broader mainstream. MVPs and slowly growing is important
  • API approach. Things are much more mature now
    Put together what you need, when you need it. Not everything at once. (and rarely this cool)

    Nick asks, “So we’ve been doing this for a while?”
  • Too big too soon.
    Waterfall
    Model the world
    Everything on one platform
    We didn’t bring it ALL together
  • Nick asks, “So Content Services are the wave of the future?”
  • Yes and No. Really only useful for larger enterprises because there is a critical mass of complexity that need to be met before it really has value. Also stress how it doesn't replace ECM or InfoGov. The goal is to get out of the cycle of the new system every few years.

    Bringing you full circle from the old Washington Monument to the new. More polish. Better architecture. Better Everything
  • Stress that even if narrow in scope, understanding the entire domain will help so

    Nick will pitch the more details at InfoGovCon with practical steps

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