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Has Your Patient Experience Lost Its Way?

This deck prepared by the Healthcare team at Phunware, Inc, talks about how the patient experience can be smoothed and helped by using a branded hospital wayfinding app. It provides confidence to everyone involved in the healthcare process; from patients who rarely visit the campus to doctors who work there day by day. For a free consultation, visit phunware.com/healthcaredemo and see how Phunware can help your hospital like we have with dozens of other locations around the world.

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Has Your Patient Experience Lost Its Way?

  1. 1. Has Your Patient Experience Lost 
 Its Way?
  2. 2. Meet Elena.
  3. 3. She’s headed to City Hospital for some tests.
  4. 4. This place is huge!
 
 Where do I go?
 
 Where do I park?
 
 Which entrance do I use??
  5. 5. She drives in circles until she gets frustrated and parks in the first place she can find.
  6. 6. Let’s go in.
  7. 7. ? Which door? Which elevator? Which way do I go? Where’s the office? CARDIOLOGY PHARMACY LAB PEDIATRICS
  8. 8. Now I’m late. AREA UNDER CONSTRUCTION DETOUR
  9. 9. It doesn’t have to
 be this way.
  10. 10. What if Elena had a 
 personal hospital guide, 
 right in her pocket?
  11. 11. What if Elena had a 
 personal hospital guide, 
 right in her pocket? 70% of all U.S. adults 
 have smartphones 
 
 109 million tablets in use 
 
 Mobile app usage = 50% of all digital media time spent
  12. 12. 70% of all U.S. adults 
 have smartphones 
 
 109 million tablets in use 
 
 Mobile app usage = 50% of all digital media time spent What if Elena had a 
 personal hospital guide, 
 right in her pocket?
  13. 13. 70% of all U.S. adults 
 have smartphones 1 
 
 109 million tablets in use 2 
 
 Mobile app usage = 50% of all digital media time spent 3 1 Mobile Millennials: Over 85% of Generation Y Owns Smartphones, Nielsen.com, September 2014 2 Tablet Ownership is Growing Faster than Ownership of Any Other Connected Device, According to The NPD Group, The NPD Group, December 8. 2015 3 Andrew Lipsman, Major Mobile Milestones in May: Apps Now Drive Half of All Time Spent on Digital, ComScore.com, June 25, 2014 What if Elena had a 
 personal hospital guide, 
 right in her pocket?
  14. 14. Turn-by-turn directions guide patients and visitors from home 
 or office…
  15. 15. …right to the closest parking lot for the appointment
  16. 16. …from the parking lot to the correct entrance
  17. 17. …through the hospital corridors to the appropriate office, clinic or waiting room
  18. 18. …to the pharmacy or lab, if needed
  19. 19. …and back to the parking lot 
 and to their next destinations, smoothly and efficiently.
  20. 20. Branded hospital apps:
 • Help patients feel more calm, respected and welcome • Demonstrate both care and efficiency • Help reduce no-shows and keep schedules on time • Reaches patients on the platform they prefer
  21. 21. Branded hospital apps:
 • Help patients feel more calm, respected and welcome • Demonstrate both care and efficiency • Help reduce no-shows and keep schedules on time • Reaches patients on the platform they prefer
  22. 22. Branded hospital apps:
 • Help patients feel more calm, respected and welcome • Demonstrate both care and efficiency • Help reduce no-shows and keep schedules on time • Reaches patients on the platform they prefer
  23. 23. Branded hospital apps:
 • Help patients feel more calm, respected and welcome • Demonstrate both care and efficiency • Help reduce no-shows and keep schedules on time • Reach patients on the platform they prefer
  24. 24. And they can do so 
 much more:
 • Appointment reminders* • Prescription reminders* • Productive waiting • 24/7 access to hospital and health info • Built-in patient feedback surveys *Through integration with back-office systems
  25. 25. Phunware can help:
 From strategy to fulfillment, Phunware creates 
 category-defining mobile experiences for the 
 world’s leading brands. For a free consultation, 
 visit phunware.com/healthcaredemo

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This deck prepared by the Healthcare team at Phunware, Inc, talks about how the patient experience can be smoothed and helped by using a branded hospital wayfinding app. It provides confidence to everyone involved in the healthcare process; from patients who rarely visit the campus to doctors who work there day by day. For a free consultation, visit phunware.com/healthcaredemo and see how Phunware can help your hospital like we have with dozens of other locations around the world.

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