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QUESTIONNAIRE



Dear

             I wish to collect certain information through a set of questionnaire, which would help me in
completing my project work on "Consumer Perception of Online Purchase in Pakistan”. Your answers to
these questions would be used exclusively for the research work.

Your kind co-operation will be highly appreciated.



1. Do you use Internet?

       a. Yes           b. No

2. How long have you been using internet services?

       a. More than 10 years          d.      6 to 10 years

       b. 4 to 6 years                e.      1 to 4 years

       c. Less than 1 year

3. Which sites you normally visit

       a.       My e-mail sites       d.      Social Networking sites

       b.       News sites            e.      Educational sites

       c.       Shopping sites        f.      Gaming sites

       g.       Other



4. Have you ever made a purchase over the Internet?

       a. Yes           b. No

                (If your answer to above question is ‘No’, then kindly switch to Question No. 11)

5. How many times have you purchase online

       a. Once                  c.    2-3 times

       b. 3-10 times            d.    more than 10 times

6. What items you normally purchase on the Internet?
a. Books                                         f. Electronic Equipment
b. Videos / DVDs / Games                         g. Computer Hardware / Software
c. Airline Tickets / Reservations                h. Tours / Hotel Reservations
d. Clothing / Accessories / Shoes                i. Event Tickets
e. Groceries                                     j. other items


7. Do you normally bought from one same site or different sites

       a. Same site
       b. Different sites


8. If the answer of above question is “Same site”, then please tell us why? Otherwise skip this
   question.




9. Which method (or methods) of payment did you use to make your last purchases over the Internet?

a. Credit /Debit Card
b. Bank Transfer
c. Cash on Delivery
d. Money Transfer
e. Other Method, Specify


10. My past experience with online shopping was fairly good.

 Totally Disagree                                                 Totally Agree

        1               2                 3              4              5


                                 (If you answer all above questions, kindly move to Q. 15)

11. Have you ever think of buying online

       a. Yes                    b. No


12. Have you ever visited any online shopping website?

       a. Many times        c.      Frequently
       b. Once              d.      Never

13. The reason of not purchasing online.
a.   I don’t have internet at home
    b.   I don’t have credit card
    c.   Online purchase is not safe
    d.   I am not aware of online selling websites
    e.   There is no banking infrastructure for online purchases in Pakistan
    f.   International shopping websites don’t ship to Pakistan
    g.   Other


14. If your above mentioned problem is removed then would you like to buy online

         a. I love to           b. Yes           c. May be          d. No

15. Do you use web stores to search products or prices

         a. Always                        c.     Very often
         b. Sometimes                     d.     Very rare
         e. Never

16. Do you think it is important for the local stores to nowadays have an online shopping facility?

         a. Yes            b.        No              c.          I don’t care

17. On the basis of my past experience, I believe that / In my perception

                                                           No     Totally               Totally
                                                          Idea    Disagree              Agree
   i.    Online shopping is useful:                         0       1      2    3   4       5
  ii.    Online shopping is easy to do:                     0       1      2    3   4       5
 iii.    Online shopping is enjoyable:                      0       1      2    3   4       5
 iv.     Online shopping is secure:                         0       1      2    3   4       5
  v.     Online shopping is time saving:                    0       1      2    3   4       5
 vi.     Online shopping is expensive                       0       1      2    3   4       5


18. If the product has the same price both in shops and on the internet, where do you prefer to buy it?

         a. Shops               b.        Internet

19. If you have a choice of pay cash on delivery, where do you prefer to buy?

         a. Shops               b.        Internet


20. Do you trust online shopping?

         a. Yes            b.        No              c.          50/50
21. For each of the following factors, please tell do these concern you if you would making a Online
    Shopping Decision

        a. Yes, Very much      b. Fair amount          c. A little   d. Not at all   e. Not sure


   i.   Transaction security / Credit card misuse              a     b       c       d      e

  ii.   Convenience and save time                              a     b       c       d      e

 iii.   All time shopping accessibility                        a     b       c       d      e

 iv.    Ease of product price and quality comparison           a     b       c       d      e

  v.    Variety of globally products                           a     b       c       d      e

 vi.    Customer’s review availability                         a     b       c       d      e

 vii.   Not sure of product quality                            a     b       c       d      e

viii.   Unavailability of bargaining/negotiation               a     b       c       d      e

 ix.    Waiting time of product delivery the Factors           a     b       c       d      e

  x.    Unavailability of product touch and feel               a     b       c       d      e



22. Can you name any three global web stores

        a.
        b.
        c.
        d. Don’t know any

23. Can you name any three Pakistani web stores

        a.
        b.
        c.
        d. Don’t know any
NAME:


GENDER:                       Male
                              Female


AGE:                          below 23 yrs
                              23 yrs- 30 yrs
                              30 yrs-40yrs
                              40 yrs-50yrs
                              50yrs and above


MONTHLY INCOME:               below Rs. 20,000
                              Rs. 20,000-50,000
                              Rs. 50,000-100,000
                              Rs. 100,000 and above
                              Dependant on Parents


EDUCATION:                    Undergraduate
                              Graduate
                              Masters
                              Other, Specify


PROFESSION:


CONTACT NO:


EMAIL ID:



Thank you for your time and cooperation.



        I would like to be informed of the conclusion of this report.

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Questionnaire final

  • 1. QUESTIONNAIRE Dear I wish to collect certain information through a set of questionnaire, which would help me in completing my project work on "Consumer Perception of Online Purchase in Pakistan”. Your answers to these questions would be used exclusively for the research work. Your kind co-operation will be highly appreciated. 1. Do you use Internet? a. Yes b. No 2. How long have you been using internet services? a. More than 10 years d. 6 to 10 years b. 4 to 6 years e. 1 to 4 years c. Less than 1 year 3. Which sites you normally visit a. My e-mail sites d. Social Networking sites b. News sites e. Educational sites c. Shopping sites f. Gaming sites g. Other 4. Have you ever made a purchase over the Internet? a. Yes b. No (If your answer to above question is ‘No’, then kindly switch to Question No. 11) 5. How many times have you purchase online a. Once c. 2-3 times b. 3-10 times d. more than 10 times 6. What items you normally purchase on the Internet?
  • 2. a. Books f. Electronic Equipment b. Videos / DVDs / Games g. Computer Hardware / Software c. Airline Tickets / Reservations h. Tours / Hotel Reservations d. Clothing / Accessories / Shoes i. Event Tickets e. Groceries j. other items 7. Do you normally bought from one same site or different sites a. Same site b. Different sites 8. If the answer of above question is “Same site”, then please tell us why? Otherwise skip this question. 9. Which method (or methods) of payment did you use to make your last purchases over the Internet? a. Credit /Debit Card b. Bank Transfer c. Cash on Delivery d. Money Transfer e. Other Method, Specify 10. My past experience with online shopping was fairly good. Totally Disagree Totally Agree 1 2 3 4 5 (If you answer all above questions, kindly move to Q. 15) 11. Have you ever think of buying online a. Yes b. No 12. Have you ever visited any online shopping website? a. Many times c. Frequently b. Once d. Never 13. The reason of not purchasing online.
  • 3. a. I don’t have internet at home b. I don’t have credit card c. Online purchase is not safe d. I am not aware of online selling websites e. There is no banking infrastructure for online purchases in Pakistan f. International shopping websites don’t ship to Pakistan g. Other 14. If your above mentioned problem is removed then would you like to buy online a. I love to b. Yes c. May be d. No 15. Do you use web stores to search products or prices a. Always c. Very often b. Sometimes d. Very rare e. Never 16. Do you think it is important for the local stores to nowadays have an online shopping facility? a. Yes b. No c. I don’t care 17. On the basis of my past experience, I believe that / In my perception No Totally Totally Idea Disagree Agree i. Online shopping is useful: 0 1 2 3 4 5 ii. Online shopping is easy to do: 0 1 2 3 4 5 iii. Online shopping is enjoyable: 0 1 2 3 4 5 iv. Online shopping is secure: 0 1 2 3 4 5 v. Online shopping is time saving: 0 1 2 3 4 5 vi. Online shopping is expensive 0 1 2 3 4 5 18. If the product has the same price both in shops and on the internet, where do you prefer to buy it? a. Shops b. Internet 19. If you have a choice of pay cash on delivery, where do you prefer to buy? a. Shops b. Internet 20. Do you trust online shopping? a. Yes b. No c. 50/50
  • 4. 21. For each of the following factors, please tell do these concern you if you would making a Online Shopping Decision a. Yes, Very much b. Fair amount c. A little d. Not at all e. Not sure i. Transaction security / Credit card misuse a b c d e ii. Convenience and save time a b c d e iii. All time shopping accessibility a b c d e iv. Ease of product price and quality comparison a b c d e v. Variety of globally products a b c d e vi. Customer’s review availability a b c d e vii. Not sure of product quality a b c d e viii. Unavailability of bargaining/negotiation a b c d e ix. Waiting time of product delivery the Factors a b c d e x. Unavailability of product touch and feel a b c d e 22. Can you name any three global web stores a. b. c. d. Don’t know any 23. Can you name any three Pakistani web stores a. b. c. d. Don’t know any
  • 5. NAME: GENDER: Male Female AGE: below 23 yrs 23 yrs- 30 yrs 30 yrs-40yrs 40 yrs-50yrs 50yrs and above MONTHLY INCOME: below Rs. 20,000 Rs. 20,000-50,000 Rs. 50,000-100,000 Rs. 100,000 and above Dependant on Parents EDUCATION: Undergraduate Graduate Masters Other, Specify PROFESSION: CONTACT NO: EMAIL ID: Thank you for your time and cooperation. I would like to be informed of the conclusion of this report.