Computer Repairs
Module 2:
● Communicating With
Clients
Unit 1:
● Communicate in the
Work Place
What is Communication?
The exchange of thoughts, messages, or
information, as by speech, signals, writing,
or behavior.
Ex...
The Communication Diagram
Verbal and Non-Verbal
Communication
Can you guess the
Intelligences of Both Verbal
&
Non Verbal Communication?
Verbal Communication
*

This type of

communication uses the
spoken word. Pitch, volume,
tone, pace and syntax are
used to...
Definitions for key terms
*

Pitch → The quality of a sound governed by the rate of

vibrations producing it
*

Volume → T...
Non-Verbal Communication
This Type of
communication uses
bodily movement and
reaction to convey
meaning, gestures,
facial ...
Definitions for key terms
*

Gestures → a movement of your body (especially of

your hands and arms) that shows or emphasi...
Activity: Show me...
In groups of two:

*

Discuss record and present a non-verbal action and a
verbal action that can be ...
References
*

Background Images, Activities and Content made by The Golden Ribbon under

CC Share alike licenses
*

http:/...
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Communication

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Description of Verbal communication and Non Verbal Communication

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Communication

  1. 1. Computer Repairs Module 2: ● Communicating With Clients Unit 1: ● Communicate in the Work Place
  2. 2. What is Communication? The exchange of thoughts, messages, or information, as by speech, signals, writing, or behavior. Excluding “written” there are two main types of communication...
  3. 3. The Communication Diagram
  4. 4. Verbal and Non-Verbal Communication
  5. 5. Can you guess the Intelligences of Both Verbal & Non Verbal Communication?
  6. 6. Verbal Communication * This type of communication uses the spoken word. Pitch, volume, tone, pace and syntax are used to express meaning. For example singing and debating World famous Singer Mary. J. Blidge
  7. 7. Definitions for key terms * Pitch → The quality of a sound governed by the rate of vibrations producing it * Volume → The amplitude or loudness of a sound * Tone → A musical or vocal sound with reference to its pitch, quality, and strength * Pace → The speed acceleration and deceleration of speech, use of pauses * Syntax → the way in which linguistic elements (as words) are put together to form constituents (as phrases or clauses)
  8. 8. Non-Verbal Communication This Type of communication uses bodily movement and reaction to convey meaning, gestures, facial expressions, body co-ordination are common types. * World famous dancer Michael Jackson
  9. 9. Definitions for key terms * Gestures → a movement of your body (especially of your hands and arms) that shows or emphasizes an idea or a feeling * Facial Expression → Connotation of feelings and idea's through the composition of facial muscles * Body Co-Ordination → the movement of different body muscles to conotate expression
  10. 10. Activity: Show me... In groups of two: * Discuss record and present a non-verbal action and a verbal action that can be used to express: * * Comfort Upset / Disgruntled Relaxation Boredom Authority/Control Confidence / Assertiveness Understanding Disregardful Care/ Caring Welcome/Welcoming
  11. 11. References * Background Images, Activities and Content made by The Golden Ribbon under CC Share alike licenses * http://golden-ribbon.deviantart.com/ Fonts Styles Used: * Sawasdee → Ubuntu Open Source Font * Comfortaa → http://www.dafont.com/comfortaa.font * * * * *All other images are royalty free stock images Created with Libre Office 4.02

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