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Xeronics intro v2.6

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Xeronics intro v2.6

  1. 1. From Operational Datato Business Intelligence Usage. Reliability. Performance. Consumption. Predictive Maintenance. Service History. Product Lifecycle Data Extraction, Collection & Analytics System Monitoring & Management Remote Diagnostics & Support Installed Base Monitoring, Business Intelligence (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 1
  2. 2. Company Profile • Founded in Jan 2008 • Spin-off of PASS Technologies AG • Owned & financed by management and private investors • Product line: ODIS (Operational Data Integration System) • Authorized Axeda Reseller • Primary market: • Healthcare/diagnostics companies • Pharma drug discovery labs • Lab automation instrument manufacturers (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 2
  3. 3. Background/Experience • 20+ years in medical device and lab automation industry • System verification and validation tools and services • Data integration, system performance, and reliability monitoring • System test • Manufacturing QC • Manual or semi-automated data collection for monitoring (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 3
  4. 4. MissionTo provide solutions for product service and support facilitationand product analytics / field business intelligence. (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 4
  5. 5. Smart Remote Services (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 5
  6. 6. Remote Services Values mprove service quality and reliability by being closer with your customer, quicker in reaction and better prepared ncrease customer loyalty and retention by differentiating from competitors with services mprove customer satisfaction by reducing downtimes ncrease knowledge about the performance of your delivered product and how your customers are using it aximize service profitability by becoming more efficient in the delivery of your services row service revenue by offering more attractive and (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 6
  7. 7. In which stage are you currently ? Source: Silvertrain (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 7
  8. 8. Competitive Differentiator (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 8
  9. 9. Remote Service Applications (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 9
  10. 10. Remote Services EvolutionValue • Continuous data collection & consolidation • Fault prediction • System operation monitoring • Device status monitoring • Statistical analysis • Proactive notification • Field business intelligence • Software management Field business intelligence covers aspects • Establish connectivity such as: • Provide core Remote Services • Performance • Reliability • Application • Consumption • Usage • Service Maturity (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 10
  11. 11. Products & Services • Manufacturers • Vendors / OEMs • End Customers (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 11
  12. 12. System Operation MonitoringValuesperational data can be transformed into valuable information for the entire corporation: (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 12
  13. 13. System Operation MonitoringChallengesCollect only selected data (extraction queries)Allow extraction queries to be configurable/deployableProvide context information by associating critical meta data • Configuration • Process parameters, start time, and duration • Progress/yield • Results • MoreStandardize labeling and format of collected data • Product versions • Product types • Product linesnsure maximum security throughout the entire data transferConsolidate and interpret collected dataDynamically adapt to changing structures of collected data (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 13
  14. 14. Benefits for Vendor AND Customer ! (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 14
  15. 15. ODIS Portfolio (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 15
  16. 16. ODIS Solution Platform (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 16
  17. 17. ODIS Enterprise Platform APPLICATIONS DATA Asset Management SOURCES ODIS Extractor ODIS Consolidator ODIS Reporter & Monitoring Routine Operation xml xml ODIS Product Reliability xml Field Test, File File Enterprise Monitoring Validation ss Server Prototype Maturity Production Monitoring QC Reliability Test Productivity & Test Configurable Data Enterprise Server Statistical Results Monitoring Extraction and Data Import, Analysis Transformation Mapping and Reporting System Consolidation BI-Interface Test Automated Test Reports Xeronics AG / Eichtal 55 / CH-8634 Hombrechtikon Tel. +41-55 264 12 44 / Fax. +41-55 264 12 45 / www.xeronics.com (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 17
  18. 18. ODIS ArchitectureOperational Data Extraction Remote DiagnosticsError ODISRecovery KnowledgeSuggestions Base Instant System StatusNotification, Alerts, ContextInfoData Integration/Consolidation BIData Warehousing ODIS Ware- house InterfaceAnalytics, Business Intelligence (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 18
  19. 19. ODIS Data Extraction • Selective data extraction Extraction • Data purification queries • Data unification • Structure standardization Configuration files Log files Homogeneous ODIS XML output files ODIS Extractor Result files ... ... Output schemes (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 19
  20. 20. Operational Data Aggregation(Examples)Report availability depending on data provided by device ystem Downtimes ggregations & Statistics ◦ Per Device ctivity / Utilization ◦ Per Product Group ◦ Per Product Version sed Configurations & Applications ◦ Per Customer ◦ Per VAR/OEM ailure Rates, MTBF, MTBS ◦ Per Region ◦ Per Period erformance, Throughput, Yield ◦ Per Application ◦ Per Issue / Severity onsumption oftware Function Usage aintenance History (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 20
  21. 21. Business Intelligence drivenby Installed Base Feedback ◦ SURVEYS ◦ Geographical Product Distribution ◦ System Configurations & Applications ◦ Product Utilization ◦ TREND ANALYSES & BENCHMARKS ◦ Systems Performance & Reliability ◦ Systems Efficiency ◦ COST SAVINGS ◦ Preventive Maintenance ◦ Remote Service ◦ STUDIES ◦ Product / Component Lifetime ◦ Issue Context (e.g. Climate, Shipping etc.) ◦ Usage Profile & Operating Practice ◦ Product Line/Version Benchmarking ◦ Instrument Service Performance ◦ … ◦ … (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 21
  22. 22. Examples(c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 22
  23. 23. Instant System Status Overview System ID System Status Run ID Run Start Time Run End Time Elapsed Time Error Count Error Messages Completed platesAlarmsHistory (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 23
  24. 24. Instant System Status Overview (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 24
  25. 25. (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 25
  26. 26. (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 26
  27. 27. (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 27
  28. 28. Thank You for your attention ! Xeronics AG Eichtal 55 CH-8634 Hombrechtikon Switzerland phone +41-55 2641244 Fax +41-55 2641245 www.xeronics.com (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 28
  29. 29. ODIS Benefits(c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 29
  30. 30. BenefitsRemote Diagnosis / Readjustments ◦ Time reduction for support calls by as much as 90% ◦ Improved mean time to repair (MTTR) to increase customer satisfaction ◦ Reduced “No Problem Found” visits by 20% or more ◦ Reduction of field service visits per year, significant savings in travel costs (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 30
  31. 31. BenefitsData Extraction & Collection ◦ Continuous feedback from installed base ◦ Reduction of data volume ◦ Basis for Service Intelligence ◦ Feed for dedicated unique Management Reports ◦ Improved Service and Business Performance (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 31
  32. 32. BenefitsSoftware Management Service ◦ Reduced cost and complexity of software distribution and installation ◦ Ensuring that deployed products are at the latest revision level ◦ Reduced support calls due to out-of-date software ◦ Reduced media costs by 30% - 50% ◦ Prevention of security vulnerabilities ◦ Reliable installation of software upgrades (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 32
  33. 33. BenefitsPreventive Maintenance ◦ Reduced maintenance services costs ◦ Knowing exactly what part of system within your product requires service ◦ Increased customer satisfaction by raising the mean time between failures ◦ Optimized parts inventory and supply chain (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 33
  34. 34. BenefitsUsage&Consumption Monitoring ◦ Increased revenue through new service offerings ◦ Verification of effective consumption versus ordered consumables ◦ Controlled consumable supply chain from supplier to customer (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 34
  35. 35. BenefitsProactive Fault Notification ◦ Reduced call volume through automatic notification ◦ Eliminated emergency repair calls, significant cost savings in travel costs ◦ Increased customer satisfaction by raising the mean time between failures (MTBF) (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 35
  36. 36. ODIS IT Infrastructure (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 36

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