Here are the key questions common to big change projects. All of them were raised repeatedly during projects I worked on. They relate to both the project management and people dynamics aspects of change.
The 50 Biggest Questions that Keep Change Leaders Up at Night
The 50 Biggest Questions that
Keep Change Leaders Up at Night
...and Why They Matter
Leaders and Change
• Often a leader’s operational experience doesn’t translate
well to the issues they have to manage during change
• Many either act on the first information they receive or rely
on their gut instincts
• Unbeknownst to them they lay landmines that will explode
as they and their people progress through the change
TO LEAD WITH CONFIDENCE YOU MUST
• Ask the right questions and get the right answers
• Be ready to answer the tough questions asked of you
• In both instances, get the right inputs—facts, information,
options and rationale
There are 4 Phases of a Big Change Project
Each one has a list of questions that need to be
asked and answered to lead change successfully
1. What do I bring to the project?
2. How do identify what needs to change?
3. What have we done before, and did it work?
4. What other change projects are happening at the same
5. Who are the stakeholders who can influence success?
6. What is the water cooler talk about my proposed change?
About getting results...
7. What do I need to know before I commit to deliverables?
8. How do I measure success?
9. Will the change actually achieve the desired outcome?
10.How do I avoid scope creep?
Figuring It Out
11.What does a good plan look like?
12.How do I get the budget to do it right?
13.What governance is required to run the project?
14.How do I prepare people to work in new ways?
15.How do I reduce risk?
16.How do I know what resources I need?
17.What makes a good project manager?
18.How do I get the best people to join the project team?
19.How do I know if a consultant can help me?
20.How do I set up the project team for success?
21.How do I get leaders to personally commit to the project?
22.How can I help leaders prepare for their roles?
23.How do I describe the better future my project will bring?
24.How do I get people to care about my project?
25.How do I make my project the highest priority?
26.How do I communicate to the organization?
Planning for Change
27.How do I manage my day job, change project, and life?
28.When is the organization ready for big change?
29.How should we celebrate wins?
30.How do I get more resources if I need them?
31.How do I avoid losing team members?
32.What do I do if someone is pulled from my team?
33.How do I keep the project team energized?
34.How do I manage my stakeholders?
35.How can I minimize change fatigue?
36.How do I overcome resistance?
37.How do I know communications are working?
38.How do I get a leader back on side?
39.How do I get a new business leader’s support?
40.What do I do when I don’t know what to do?
41.How do I communicate a delay in the project?
42.How do I demonstrate progress?
43.How do I prevent the return of old ways of working?
44.How do I hand over responsibilities to the business?
45.How do I record lessons learned?
46.How do I re-enter the business?
47.How do I plan for post-launch support?
48.How do I reward the team?
About getting results...
49.How do I keep the change alive?
50.How do I show that the project was a success?
Making Change Stick
change will lead
to good decision
The 50 biggest questions are
answered in Change with
Confidence. This book:
• Builds leader confidence and
skill sets by preparing them for
the questions they must answer
when leading a big change
• Provides concise, yet thorough
answers illustrated by real-
• Includes proven techniques to
plan and manage change
• For more change resources, visit