Storm Outage Restoration Conference: Data Management & Technology Application Initiative Brochure


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Leveraging Technology And Integrating Data To Perform Rapid Outage Restorations And Evaluating The Business Case For Storm Hardening

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Storm Outage Restoration Conference: Data Management & Technology Application Initiative Brochure

  1. 1. How Electric Utilities Are Effectively Utilizing Data And Applying The Very Latest Outage Restoration Technologies To Speed Restoration, Inform System Hardening Decisions, And Alleviate Customer And Regulatory Pressure After A Storm TheOnlyCongressFocusedOnRestorationTechnology&DataManagementToInclude: December 11-12, 2013 | Atlanta | USA Lucas Millmore Director Distribution Grid Operations Toronto Hydro William ‘Bill’ Bosch CEO & Director Of Electric Utility City Of Griffin Jamie Exon Director Electric Distribution Operations Alabama Power Electric Utility Speaker Faculty Includes: Patricia Armbruster Principal Process Management Facilitator in Distribution Operations DTE Energy Richard Wernsing Manager Of Electric Asset Strategy PSE&G Search #stormoutage for the latest updates and news! Organized by (1)8007213915 Register By Friday October 4, 2013 SAVE $400 • LEARN HOW TO LEVERAGE OUTAGE RESTORATION TECHNOLOGY: Integrate data inputs from AMI, SCADA and DMS to rapidly locate outages • OPTIMIZE STORM HARDENING: Benchmarking costs against benefits and justifying your business cases to the regulator • DAMAGE ASSESSMENTS: Evaluate the analytical models and collection and visualization tools available to conduct quick and accurate damage assessments and forecast damage before a storm • MANAGE DATA: Integrate vast data inflows to gain system visibility, prioritize restorations and dispatch work packages for repair crews • CUSTOMER COMMUNICATION: Share best practices during major outages and experiences of tools including online maps and social media • WORKFORCE MANAGEMENT: Develop plans to effectively manage an army of crews and resources and fully utilize mutual assistance groups The Only Storm Outage Restoration Congress Focused On Leveraging Restoration Technologies, Integrating Data And Quantifying Hardening Investment John Gavin Director Of Substation Engineering National Grid Trevor Siegfried Business Application Lead - Outage Management System PPL Electric Utilities Brian Lindsay GIS Manager, Storm Team Director Alabama Power M
  2. 2. 1This is the only congress focussing on in-depth analysis on the leveraging of technology and management of data inputs to facilitate rapid restorations 2Agenda is led and presented by 20+ senior decision makers from utilities with very minor, yet highly relevant, vendor contributions, covering in-depth details of real experiences 3Presenters will quantify the business case for storm hardening processes, learning from utilities on their cost-benefit analyses and with a focus on predicting and responding to regulator appetites 4Prioritization best practices across the spectrum of outage management will be addressed, from workforce deployment to customer communication 5The agenda is formed only of today’s need-to-know issues following extensive research with the industry and speakers selected based on expertise, with no call for papers 5 Key Reasons To Attend Register By Friday October 4, 2013 SAVE $400 (1)8007213915 Dear Colleague, Would you like to learn how other utilities are effectively utilizing data and applying the very latest outage restoration technologies to speed restoration after a storm? If so, join us at the first Storm Outage Restoration: Data Management & Technology Application Initiative, where 20+ senior representatives from Electric Utilities will present success stories and case studies on how they have used innovative technologies to reduce outages and how data has been managed to increase the speed of response. This is the only congress focusing specifically on real life technology and data application case studies from utilities that have actively applied AMI, DMS and SCADA data to reduce outages and increase restoration efficiency. Over the next decade, it will be crucial for utilities to effectively leverage technologies and integrate these data inputs to forecast and assess damage, manage workforces, prioritize restorations and communicate with customers throughout major outages, whilst developing optimal cost-benefit hardening strategies that meet regulatory appetites. With so many technologies and processes out there, the most efficient way to assess which one to use and how to use it is hearing how others have done it and what effect it had on restoration. HARDENING The trend in more extreme weather hitting the breadth of the US, such as super storm Sandy, has also increased the pressure from regulators and customers on utilities to develop increasingly resilient grids through hardening. Over the next 3 years, billions of dollars will be spent on storm hardening efforts across the nation and thousands of man-hours spent on preparing for the next super storm. Understanding what actually goes into a hardening program, which types of hardening to invest in and how each part provides benefits to justify the expenditure however, is a challenge. To address these restoration-critical challenges, we are delighted to bring you the only Storm Outage Restoration: Data Management & Technology Application Initiative. Please take a look through the enclosed agenda and visit for the fastest way to register: I look forward to welcoming you to Atlanta, Georgia in December. Kind regards, ABC Electric Utility Innovation Team Comments From Past Attendees: “One Of The Best Conferences I Have Attended, Very Good Content And Very Good Speakers” PPL Electric Utilities Venue Information: The Summit Will Be Held At: Sheraton Gateway Hotel Atlanta Airport 1900 Sullivan Road Atlanta, GA 30337, United States Tel: 770-997-1100 Hotel Reservations: 888-627-7046 Web:
  3. 3. LEVERAGING TECHNOLOGY AND REAL TIME DATA ANALYTICS TO IMPROVE STORM RESTORATION Day 1 Wednesday December 11, 2013 8.50 Chair’s Opening Remarks TrevorSiegfried,BusinessApplicationLead–OutageManagement System,PPLElectricUtilities KEYNOTE: INTEGRATING TECHNOLOGIES FOR RESTORATION 9.00 How Electric Utilities Are Integrating Technologies With Existing Core Systems And Business Processes To Deliver Improved System Visibility And Rapid Storm Restoration • Successful implementation of technology to improve service to the customer: What type of technology is being deployed to restore assets faster, how much does it cost and what are the plans for further investment? • Achieving integration of new technology with outdated software and existing core systems – what are the most cost effective ways to manage interoperability? • Evaluating the role of distribution and substation automation to improve response in major events – what lessons have been learnt when systems have been tested? • Understanding the impact of new technology upon current business processes • Quantifying how much is prudent to invest in a restoration effort versus customer service and performance expectations WilliamBosch,CEO&DirectorOfElectricUtility,CityOfGriffin 9.40 Question And Answer Session RESTORATION TECHNOLOGIES & DATA INTEGRATION ASSESSING HOW LATEST TECHNOLOGIES HAVE BEEN PROVEN TO REDUCE THE OUTAGES AND BY HOW MUCH INTEGRATION OF SYSTEM INFORMATION A: RESTORATION EFFICIENCY OF AMI 9.50 Integrating The AMI Environment With Outage Management Systems – How The Vast Amount Of Data Generated Is Being Harnessed And Developed Into A Useable Tool • Assessing the extent to which the AMI has helped understanding of where the outages were to restore the customer faster • Understanding the data analytics and software applications for AMI Integration with OMS to develop real-time visualization of customer outages • Establishing effective data management processes - how to data mine and prioritize which outputs to analyze or ignore • Reviewing the reliability and value of AMI during major outage events to facilitate a wise business decision - what is the return on investment in terms of customer satisfaction and financial savings? • Outlining the effects of AMI integration upon the centralized workforce management operations from effective initial crew deployment to identification of nested outages PattyArmbruster,PrincipalProcessManagementFacilitatorIn DistributionOperations,DTEEnergy 10.20 Question And Answer Session B: INTEGRATING DMS 10.30 Integrating Distribution Management Systems With Outage Management Systems – How Field Information Is Being Integrated And Converted Into Meaningful Information For Outage Management • Sharing approaches for integrating field information into DMS – what information is being used and why? • Reviewing utilities’ selection of equipment and hardware being used to integrate DMS and OMS • Understanding the methods and software available for presenting integrated information to an operator to facilitate real time decision making • Assessing the outage management related benefits gained by major utilities having integrated DMS and OMS and a review of the unexpected challenges they faced along the way TrevorSiegfried,BusinessApplicationLead–OutageManagement System,PPLElectricUtilities 11.00 Question And Answer Session 11.10 Morning Refreshments In The Exhibition Showcase Area C: SCADA 11.40 Integrating Overhead And Underground SCADA With Existing Control Systems, And AMI To Develop Enhanced System Visibility For Tackling Outages • Integrating SCADA technology with OMS to rapidly identify outage causation, such as the failure of transformers and other critical equipment • Understanding the relationship between SCADA and remote switching technologies to facilitate safe and reliable automated response to outages • Developing efforts to further integrate SCADA with AMI to develop enhanced system visibility • Reviewing available software and visualization tools that will improve restorations without overthrowing existing system processes LucasMillmore,DirectorDistributionGridOperations,TorontoHydro 12.10 Question And Answer Session FAULT DETECTION & DAMAGE ASSESSMENT EXAMINING APPROACHES FOR RAPID FAULT DETECTION AND DAMAGE ASSESSMENT TO EFFICIENTLY RESTORE SERVICE TO CUSTOMERS FAULT DETECTION 12.20 Hearing How Utilities Are Finding And Isolating Faults Rapidly To Inform The Response During Reduced Communication And Network Visibility • Benchmarking implementation of new technology to improve timely identification and isolation of faults • Establishing best practices for pre-defined storm and clear day settings for automated fdir equipment • Assessing the priority allocated to repairing communication to fdir following a storm and backup technologies offering limited system visibility • Reviewing the benefits and drawbacks of turning automated fdir off during a storm to restrict automated switching beyond your visibility StevePigford,DistributionDesign&PerformanceManager,GeorgiaPower 12.50 Question And Answer Session 1.00 Networking Lunch In The Exhibition Showcase Area DAMAGE ASSESSMENT PROCESS 2.00 Reviewing Tools And Processes For Rapid Collection And Integration Of Damage Assessment Data To Inform Resource Management Decisions • Applying statistical approaches to preliminary damage assessments to improve the accuracy of material and supply requirements provided • Reviewing the reliability of information provided to repair crews by comparing estimated and actual restoration time – what lessons need to be learnt? • Quantifying the cost-benefits of software and tools available for collecting and visualizing mass data inputs from field operations, customers, first responders and other reporters • Understanding the reliability, feasibility and legal issues around customer involvement in damage assessment – how can we meaningfully collate and integrate uploaded phone and Twitter photos into our damage assessments? • Dealing with information overload: Understanding which data to monitor or ignore and how to compile manageable work packets appropriate for communication to repair crews RichardWernsing,ManagerOfAssetStrategy,PSE&G 2.40 Question And Answer Session PLANNING THE RESPONSE SUCCESSFULLY MANAGING RESPONSE PLANS, LOGISTICS AND COMMUNICATION TO CUSTOMERS PRIORITIZING RESTORATION RESPONSE 2.50 How Electric Utilities Are Effectively Prioritizing Restoration Efforts Within An Environment Of Conflicting Stakeholder Needs • Evaluating experiences of making a priority list for restoration efforts with multiple stakeholder inputs • Understanding what priority was given to restoring communications to devices and how this was balanced with efforts to restore power to customers – does restoring network communication lead to faster overall restoration? • Identifying tools to assist with collaboration and facilitate real time communications with officials as field operations and priorities develop • Reviewing experiences of utilities working across state borders – how can state priorities be aligned when managing geographically large outages? AngelinaGibson,ManagerElectricEmergencyManagement&Public Safety,PacificGas&Electric 3.20 Question And Answer Session 3.30 Afternoon Refreshments In The Exhibition Showcase Area WORKFORCE MANAGEMENT 4.00 Managing Logistics On A Large Scale Event - How Utilities Have Managed And Deployed Large Inflows Of Mutual Assistance To Rapidly Restore An Outage • Optimizing the authority given to employees, contractors and mutual assistance groups – what is the right balance between centralized and decentralized operations? • Assessing logistics for dealing with an army of mutual assistance crews including contracting and planning for accommodation, food, equipment and other resources • Understanding how to utilize the full spectrum of resources across the organization: Ensuring every utility employee is familiar and trained for their allocated task including the potential value of annual dry run tests • Evaluating the value in aligning organizational structure with other emergency services to facilitate optimal communication with first responders and emergency command centers BrianLindsay,GISManager,StormTeamDirector,AlabamaPower 4.40 Question And Answer Session OUTAGE COMMUNICATION WITH CUSTOMERS 5.00 Managing Outage Communications – Hearing What Approaches And Technologies Are Being Used To Facilitate Effective Relationships With Customers • Revealing the benefits and setbacks experienced for different communications channels including phones, maps and social media • Experiences using Twitter to facilitate 2 way customer communication during storms • Comparing direct and indirect communication methods – prioritizing communications straight to the customer with regulator, government and media relations • Evaluating the accuracy of previous communications on estimated restoration times and assessing the optimum frequency for updating customers during outages EdCarlsen,ManagerDMSSystem,GeorgiaPower 5.40 Question And Answer Session 5.50 Chair’s Closing Remarks 6.00 – 7.00 Networking Drinks Reception In The Exhibition Showcase Area (1)8007213915
  4. 4. 8.50 Chair’s Opening Remarks REGULATORS PANEL: SYSTEM HARDENING 9.00 Regulators’ Perspectives On System Hardening And Performance Standards: What Is The Regulatory Appetite For Investment In Different Types Of Hardening Technologies? • Understanding the criteria regulators use to review utilities: Evaluating scorecards used to rate storm preparation and restoration efforts • Benchmarking investments being made and how regulators are working with utilities to get this accomplished • Comparing how regulators are helping utilities prioritize the different options available for storm hardening and improving grid resiliency • Developing techniques to assess the economic consequences of outages upon the state to support cost-benefit analysis of hardening options • Exploring the prospect of regulators utilizing innovative incentives and penalties for successful and unsuccessful restorations - what are the different regulations that are coming from individual states? LucasMillmore,DirectorDistributionGridOperations,TorontoHydro 9.40 Question And Answer Session STORM HARDENING STORM PREPARATION AND EVALUATING THE COST BENEFITS OF SYSTEM HARDENING OPTIONS DAMAGE PREDICTION AND FORECASTING 9.50 Correlating The Weather Forecast To Damage Estimations: Evaluating Analytical Modeling Tools For Determining The Infrastructure Impact Of Storms And Notify Customers Of Expected Outages • Evaluating analytical modeling tools for correlating weather forecasts with damage predictions based upon grid characteristics and the location of population centers • Establishing the information used and training required to successfully utilize modeling software • Proactively communicating with customers and other stakeholders with estimated outage and restoration times before a storm hits • Using weather data to gain a head start on logistics, calculating the crews and resources needed and their geographic allocations prior to the outage event JamieExon,DirectorElectricDistributionOperations,SanDiegoGas &Electric JorgeCalzada,ManagerAdvancedAnalytics,PEXCenterOfExcellence, NationalGrid 10.20 Question And Answer Session 10.30 Morning Refreshments In The Exhibition Showcase Area HARDENING INVESTMENT: COST BENEFIT ANALYSIS 11.00 Determining Which Parts Of The System To Target For Hardening: What Severity Of Storms Are Utilities Basing Investment Decisions On? • Reviewing the trends in extreme weather and how this is being considered in relation to adaptations to standard design criteria for new construction and renewals • Exploring models for assessing high priority circuits for hardening, based upon age, reliability, accessibility, customer density and location of assets • Sharing experiences on the difficulty to restore specific equipment and infrastructure in order to aid the prioritization decision • Quantifying the business cases for storm hardening methods to justify increased rates to the regulator – what are the factors to consider when determining investment plans? DonCiupak,ManagerAssetManagement,OklahomaG&E 11.30 Question And Answer Session HARDENING DESIGN CRITERIA AND OVERHEAD CONSTRUCTION PRACTICES HOW UTILITIES ARE DESIGNING AND BUILDING BULK CONSTRUCTION TO INCREASE SYSTEM RESILIENCE AGAINST EXTREME WEATHER WIND MITIGATION & ARMLESS CONSTRUCTION 11.40 Examining Methods For Reducing Damage To Overhead Infrastructure Through Armless Construction And Other Design Criteria • Assessing the use of armless construction to mitigate the threats of wind and vegetation during high winds • Reviewing the advantages and setbacks of eliminating double circuits – should each pole support only one circuit? • Understanding the wind loading criteria options as set by the NESC – how do we justify the use of extreme loading criteria? • Evaluating The Business Case For Wind Mitigation Investment – Is It Cheaper to Just Repair Damage In Frequent Storm Locations? CairoVanegas,SuperintendentOfElectricT&D,FortPierce UtilitiesAuthority 12.10 Question And Answer Session 12.20 Networking Lunch In The Showcase Exhibition Area POLE HARDENING 1.20 Assessing What Types Of Pole Hardening Are Being Used: Business Cases Comparison Of Materials And Standard Design Criteria • Benchmarking approaches to design criteria and evaluating the business case for each specification, including pole dimensions and material selection • Reviewing pros and cons of implementing composite poles vs. steel including reliability benefits per material • Deciding the scale of pole hardening – should we just do new construction going forward or renew all existing infrastructure? • Optimizing the rate of pole upgrades - Do we renew every pole or just every third pole? CharlesVTalley,ManagerOf DistributionEngineeringServices, AmericanElectricPower 1.50 Question And Answer Session UNDERGROUNDING 2.00 Correlating The Cost Of Undergrounding With Increases In Reliability To Justify Investment To The Regulator • Reviewing the benefits of storm protection gained by undergrounding with the threats of flooding and reduced accessibility for the given topography • Developing a robust business case for the undergrounding of existing overhead lines to justify investment to the regulator – how much will it cost and what will be the effect on restoration times? • Understanding the complications resulting from shared infrastructure with telecoms and other organizations – how can we work with regulators to share the burden of undergrounding investment? 2.30 Question And Answer Session STORM SURGE AND FLOOD FOCUS ASSESSING LONG-TERM INVESTMENT CRITERIA SPECIFIC TO STORM-RELATED FLOOD MITIGATION SUBSTATION FLOODING 2.40 Evaluating The Business Case For Investing In Long-Term Protection Of Substations From Floods • Benchmarking approaches to design criteria based upon extreme weather expectations – to what flood level should we design substations? • Reviewing the options for relocating or raising substations out of floodplains • Investigating the feasibility and business case of protecting substations with flood barriers • Assessing the viability and business case behind sacrificial flooding – is it cheaper to allow damage to occur and replace parts instead of relocating the entire station? JohnGavin,DirectorSubstationEngineering,NationalGrid 3.10 Question And Answer Session 3.20 Afternoon Refreshments In The Showcase Exhibition Area OUTAGE REDUCTION BUSINESS CASE ANALYSIS FOR REMOTE SECTIONALIZING AND MICROGRIDS TO MINIMIZE THE NUMBER OF CUSTOMERS AFFECTED BY OUTAGES REMOTE SECTIONALIZING AND RECLOSURE TECHNOLOGIES 3.50 Remotely Sectionalizing Overhead Systems And Undergrounding To Enable Better Visibility Into The System And Limit The Amount Of Customers Who Experience The Outage • Understanding the optimal positioning for fault indicators and sectionalizing switches on the circuit, including for underground scenarios • Evaluating the business case for reclosure technology, comparing the reduction in customer outages with the cost of investment • Appreciating the effectiveness during each outage scenario – what is the minimum customer count that can be sectionalized? AleksandarVukojevic,PrincipalEngineerSmartGrid,BaltimoreG&E 4.20 Question And Answer Session MICROGRIDS 4.30 Assessing The Applications And Business Case For Microgrids – Where Should We Put Them And Are They Worth The Investment? • Benchmarking perspectives on which customers should benefit from implementation of microgrids - what do different stakeholders regard as a critical load? • Reviewing the full implications and costs of different microgrid applications • Managing operational challenges - understanding who is responsible for controlling and dispatching generation during major outages, and best practices for islanding and reintegration • Coordinating the placement of distributed generation to help optimize overall hardening strategies • Understanding how the trend towards renewable energy and micro generation will transform the quantity and scale of micro grids and their effectiveness during future outages TomBialek,ChiefEngineer-SmartGrid,SanDiegoGas&Electric 5.00 Question And Answer Session 5.10 Chair’s Closing Remarks 5.20 End Of Conference Day 2 Thursday December 12, 2013 ENHANCING GRID RESILIENCE THROUGH COST BENEFIT ANALYSIS OF STORM HARDENING TECHNOLOGIES AND EXAMINING BEST PRACTICES IN DESIGN AND CONSTRUCTION Engage In Open Discussions Extended Networking Opportunities Strategic Insights And Interactive Discussion (1)8007213915
  5. 5. The Storm Outage Restoration: Data Management & Technology Application Initiative offers a unique platform for highly relevant suppliers to deliver thought leadership messages, raise awareness and network with industry leaders who are investing in storm hardening and preparing for restoration of the next major outage. Sponsorship Opportunities Comments From Past Attendees:Achieving Your Business And Marketing Objectives At The Summit DEMONSTRATE THOUGHT LEADERSHIP Storm hardening and outage restorations are growing areas of technological development and investment. You may be pioneering these advances, but do your customers know what differentiates you from your competitors? Use targeted, editorially reviewed keynote presentations and case studies to demonstrate thought leadership to your target audience. RAISE BRAND AWARENESS AND INCREASE YOUR PROFILE Any solutions selected by Electric Utilities must be subjected to careful comparative cost-benefit analysis. Of course Vice Presidents, Directors and Managers take into account profile, credibility and market leadership when selecting suppliers to support their investment plans. Your organisation must be at the forefront when these decisions are made. Cement your leadership position with targeted branding and profiling campaigns directed at the major Electric Utilities as they modernise their grid. MEET AND NETWORK WITH DECISION MAKERS Thought leadership, branding and profiling are converted into contracts through extensive face-to- face relationship building. As a dedicated event to the petrochemicals industry, this intimate forum enables you to meet specific job titles in one place at one time, giving you the best possible chance of influencing key decision makers. Andrew Barrett + (1) 800 721 3915 Tosecureyourboothordiscusstailor-madesponsorshippackages,contact Attendees By Job Role 2013 Speaker Faculty 6% CEO, VP Operations/Distribution 23% Director/Manager Operations 21% Director/Manager Smart Grid 17% Director/Manager Emergency Preparedness 13% Director/Manager Asset Management 10% Chief/Principal Engineer 10% Storm Team Directors & Others William ‘Bill’ Bosch, CEO & Director Of Electric Utility, City Of Griffin Lucas Millmore, Director distribution Grid Operations, Toronto Hydro Jamie Exon, Director Electric Distribution Operations, San Diego G&E John Gavin, Director Of Substation Engineering, National Grid Trevor Siegfried, Business Application Lead – Outage Management System, PPL Electric Utilities Brian Lindsay, GIS Manager & Storm Team Director, Alabama Power Patricia Armbruster, Principal Process Management Facilitator In Distribution Operations, DTE Energy Angelina Gibson, Manager Electric Emergency Management & Public Safety, Pacific G&E Cairo Vanegas, Superintendent Of Electric T&D, Fort Pierce Utilities Authority Richard Wernsing, Manager Of Electric Asset Strategy, PSE&G Ed Carlsen, Manager DMS System, Georgia Power Charles V Talley, Manager Of Distribution Engineering Services, American Electric Power Don Ciupak, Manager Asset Management, Oklahoma G&E Jorge Calzada, Manager Advanced Analytics, PEX Center Of Excellence, National Grid Steve Pigford, Distribution Design & Performance Manager, Georgia Power Aleksandar Vukojevic, Principal Engineer – Smart Grid, Baltimore G&E Tom Bialek, Chief Engineer Of Smart Grid, San Diego G&E (1)8007213915 “It was very enjoyable and I appreciate the breadth of participants that were there and the discussions that ensued.” Austin Energy “The event exceeded our expectations leaving plenty of time to interact with utility profession- als to discuss relevant and focused topics.” Director of Product Marketing, Nexant
  6. 6. Address For Invoice Purposes Zip/Postal Code Country Payment must be received in full prior to the event. * Option 1. CREDIT CARD Please charge my *Visa *American Express *Mastercard Expiry date Security Code / CVV (required) Signature of card holder Amount $ USD Card number Name on card I would like to register the delegate(s) below for the 2 day conference Storm Outage Restoration: Data Management & Technology Application PYes Details Please Use Capitals - Photocopy for multiple delegates Delegate Rates Guests are responsible for their own travel and accomodation arrangements Payment Please tick appropriate boxes and complete details How To Finalize Your Registration * Option 2. INVOICE An invoice containing payment instructions will be sent electronically upon receipt of the completed registration form. Terms & Conditions Delegate 1 *Mr *Dr *Miss *Ms *Mrs *Other: Name Position Organization Email Telephone Delegate 2 *Mr *Dr *Miss *Ms *Mrs *Other: Name Position Organization Email Telephone We have group discounts So you can involve your whole team Call for rates: (1) 800 721 3915 Super Early Booking Discount Early Booking Discount Standard Rate Book And Pay By Friday October 4, 2013 Book And Pay By Friday October 25, 2013 From October 26, 2013 2 Day Conference Pass * $1299 USD Saving $400 * $1499 USD Saving $200 * $1699 USD All prices quoted above are inclusive of GST Now that your details are completed please send your registration form to our Customer Service Team using one of the following options: Option 1. Email: Option 2. Fax: (1) 800 714 1359 Enquiries And More Information Should you have any enquiries or if you would like to request more information please contact our friendly Customer Service Team on (1) 800 721 3915 or visit the conference website at The conference is being organized by American Business Conferences, a division of London Business Conferences Ltd, a limited liability company formed under English company law and registered in the UK no. 5090859. Cancellations received 30 days prior to the start of the event will be eligible for a refund less $150 administration fee, after this point no refund will be given. Cancellations must be made in writing, if you are unable to attend you may nominate a colleague to attend in your place at no additional cost. Receipt of this registration form, inclusive or exclusive of payment constitutes formal agreement to attend and acceptance of the terms and conditions stated. All outstanding fees must be paid within our standard payment period of 7 days. Any outstanding invoices will remain valid should cancellation of attendance be received outside of the aforementioned cancellation period. *If you are claiming the early booking discount this may not be used in conjunction with other discounts advertised elsewhere. All discount codes and offers must be claimed at the time of registration. American Business Conferences reserves the right to alter or cancel the speakers or program. American Business Conferences reserve the right to refuse admission. We would like to keep you informed of other American Business Conferences products and services. This will be carried out in accordance with the Data Protection Act. Please write to the Head of Marketing, American Business Conferences at the address below if you specifically do not want to receive this information. American Business Conferences. City Center One. 800 Town & Country Blvd. Suite 300. Houston. Texas. 77024 American Business Conferences will not accept liability for any individual transport delays and in such circumstances the normal cancellation restrictions apply. American Business Conferences is a Division of London Business Conferences Limited, Registered in England No. 5090859 EIN. no: 98-0514924 (1)8007213915